Gary Dance Email & Phone Number

• Created websites for the Body Action clothing company, LocumNZ Locuming Service and the Ocean Raiser video competition.• Updated and maintained the websites for the ATC Colleges.• Met with clients and contractors to discuss web projects.

Edmonton, Canada Area

• Processed safety certificates into the Cornerstone Learning Management System in a timely manner with an accuracy rate of 95% or greater.• Utilized Microsoft Excel to audit database and clean up data entry mistakes.• Responded to recruitment emails using Microsoft Outlook.• Trained a new employee on work processes.• Utilized custom software to streamline work processes.

Sydney, Australia

• Met or exceeded sales targets while selling residential Internet and phone products and services to potential customers over the phone and email.• Assessed the needs of customers and helped them to find the most suitable products and solutions.• Created training material on the National Broadband Network to educate my co-workers.• Processed sales using Request Tracker Ticketing System, Telstra, Optus and other internal systems.• Created a weekly department progress report for management using MS Excel.• Created a Google Chrome extension to automate repetitive parts of the job which increased the productivity of the sales team.

Sydney, Australia

• Verified and entered hotel reservations using the Epitome Property Management System.• Organized and filed paperwork related to reservations.• Automated repetitive tasks by using Auto-Hotkey.

• Taught students Web development (HTML, CSS, Wire-framing, Mind mapping).• Produced the presentations and coursework used to teach the Digital Interactive Design course.• Responsible for maintaining all lab computers as well as installing and troubleshooting software and hardware.• Assessed students progress by grading assignments, tests and preparing report cards.• Advised school management on ways to improve the course.

Auckland, New Zealand

• Helped Vodafone customers by providing technical and billing support over the phone and through email.• Documented service calls and transactions using Vodafone’s ticketing and billing tools.• Helped colleagues resolve issues encountered in the office and over the phone.

• Created a database of pipeline emergency contacts using the Maximizer CRM software.• Trained, supervised and managed co-workers to maintain the database and perform other office errands.• Installed, troubleshot and maintained office printers, servers and software.• Created event management websites for various pipeline organizations.• Developed training videos, documentation and processes for new employees.• Created reports for management using MS Excel to demonstrate the progress made by the data entry team.

• Resolved technical support, billing and sales issues over the phone and through email for Microsoft, Hewlett Packard, Compaq and Comcast customers.• Mentored coworkers by training, answering questions and providing advice about issues encountered throughout the day.