Gary Dance Email & Phone Number

• Created websites for the Body Action clothing company, LocumNZ Locuming Service and the Ocean Raiser video competition.
• Updated and maintained the websites for the ATC Colleges.
• Met with clients and contractors to discuss web projects.

Edmonton, Canada Area

• Processed safety certificates into the Cornerstone Learning Management System in a timely manner with an accuracy rate of 95% or greater.
• Utilized Microsoft Excel to audit database and clean up data entry mistakes.
• Responded to recruitment emails using Microsoft Outlook.
• Trained a new employee on work processes.
• Utilized custom software to streamline work processes.

Sydney, Australia

• Met or exceeded sales targets while selling residential Internet and phone products and services to potential customers over the phone and email.
• Assessed the needs of customers and helped them to find the most suitable products and solutions.
• Created training material on the National Broadband Network to educate my co-workers.
• Processed sales using Request Tracker Ticketing System, Telstra, Optus and other internal systems.
• Created a weekly department progress report for management using MS Excel.
• Created a Google Chrome extension to automate repetitive parts of the job which increased the productivity of the sales team.

Sydney, Australia

• Verified and entered hotel reservations using the Epitome Property Management System.
• Organized and filed paperwork related to reservations.
• Automated repetitive tasks by using Auto-Hotkey.

• Taught students Web development (HTML, CSS, Wire-framing, Mind mapping).
• Produced the presentations and coursework used to teach the Digital Interactive Design course.
• Responsible for maintaining all lab computers as well as installing and troubleshooting software and hardware.
• Assessed students progress by grading assignments, tests and preparing report cards.
• Advised school management on ways to improve the course.

Auckland, New Zealand

• Helped Vodafone customers by providing technical and billing support over the phone and through email.
• Documented service calls and transactions using Vodafone’s ticketing and billing tools.
• Helped colleagues resolve issues encountered in the office and over the phone.

• Created a database of pipeline emergency contacts using the Maximizer CRM software.
• Trained, supervised and managed co-workers to maintain the database and perform other office errands.
• Installed, troubleshot and maintained office printers, servers and software.
• Created event management websites for various pipeline organizations.
• Developed training videos, documentation and processes for new employees.
• Created reports for management using MS Excel to demonstrate the progress made by the data entry team.

• Resolved technical support, billing and sales issues over the phone and through email for Microsoft, Hewlett Packard, Compaq and Comcast customers.
• Mentored coworkers by training, answering questions and providing advice about issues encountered throughout the day.