I am an accomplished, experienced team management professional with a passion for motivating and inspiring employees, contractors and third party suppliers to achieve at the highest level possible. A customer services champion, I am highly focussed upon assisting my teams to bring projects to successful completion on time and within budget and that SLA and KPI’s are exceeded in a service delivery environment. Being flexible and having a willingness to adapt is the approach I take within changing workplace environments and my strategy is to promote this culture to ensure multiple financial and performance targets are achieved by the teams I am involved in.Working within the IT, Retail and Banking sectors, break/fix and managed services, I have invested substantial time and energy into gathering as much knowledge and experience as possible, through internal and external training. During my career, I have gained extensive management expertise and experience across a broad variety of areas, including continuous service improvement, service reviews, service reporting, supporting individuals and teams to reach their goals, cost control and budget management, whilst keeping abreast of emerging technologies. I am a passionate, high achieving professional who thrives on leading and guiding technical teams. My work ethic is sound and my focus is to successfully deliver on contractual agreements, ensuring customers and clients are completely satisfied with the services they receive.