Gary Porter Email and Phone Number

I maintain a high profile around the development / office, ensuring our residents are checked within our requirements.In the event of an emergency, call the appropriate response team or authorities and assist when needed.Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.I am responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.I have started movie nights, and encouraged more residents to become actively involved in the gardens.I have secured donations like a new computer for the communal lounge. A new television for the quest suite. Build and maintain links with resident’s family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.Assist in the sale and re-sale of property via estate agents, make new residents feel welcome and help them settle in; where possible being present to welcome them.Work across the team and support where needed.I have negotiated 5 pieces of heavy duty garden furniture, and the installation of the same, all free from one of the local construction companies that was working nearby.I am actively involved after hours in the gardens, and DIY.

I manage the grounds, repairs and maintenance in and around the AirBnB's. Assist quests with any queries, for a company called Out Of The Blue

All aspects of groundworks and playground equipment installation. Read and follow plans. Liase with partners, customer and sometimes Site Managers on building sites. . Manage and train staff. Marking out from scaled drawings. Digging holes and concreting. Building playground equipment to meet Health and Safety requirements. Instalation of concrete and timber edging. Demolition of older equipment and playgrounds. Operating plant machinery, Digger and Dumper. Complying with H&S. PurchasesOvercoming obstacles ie;# Plans might not have same layout as what's on the ground, and I may have to work out new position for equipment.# Some equipment might have design or construction faults, and I might have to modify or send back.

All aspects of groundworks and playground equipment installation. Following Plans. Digging holes and concreting. Building playground equipment. Operating machinery. Liaising with our clients on site. Complying with H&S. Working outdoors

TemporaryBuilt, erected and installed playground equipmentHard landscapingMarking and setting out from plansSetting up site, receiving of materials

Taking calls and emails from customers and partners in relation to after installations.Logging and arranging call outs for Surveyors and remedial fitters.Ordering products and materials for work to be done.Arranging schedules for remedial fitters.

My main role is a face to face service where I create a relationship with potential customers and identify their needs by asking a range of questions, then we agree on a provisional appointment with a designer and they take over helping customers realise their dream kitchen or bathroom.

Responsible for daily training of staff and new starters, store size 81500 sq. ft. core training included Inductions, POS Training, Account Card Training other training included Customer Service and Product Knowledge. Assisted in Cash Office with opening and closing systems and cash handling.Supported other departments like Menswear and Health and Beauty as a Supervisor and key holder. Redesigned the training format from presenting with paper to resenting in Microsoft PowerPoint.

Menswear Supervisor

Recruitment and Training of Staff and Courier Franchisees, Business Development and Compliance.• Conduct initial presentations and profiling prospective Courier Franchisees.• Make business decisions on whether or not the prospect is granted a Franchise• Provide training to new and existing Courier Franchisees and sub-contractors to ensure optimal growth, productivity, and compliance with service and operational standards.• Assist Couriers with development of route plans and timetables to improve their efficiency and service and manage orders for timetables and flyers from FSO. Coach Courier Franchisees in saturation marketing, business development and business planning.• Maintain a training register;• Ensure compliance by Courier Franchisees and sub-contractors with Fastway operational policies and procedures, including security, if required issue, breach notices.• Communicate with Courier Franchisees, Customer service team and depot staff.• Liaise with Customer Service Manager to assist with recoveries from service failures.• Motivate and coach Courier Franchisees when they become operational.• Carry out van rides to determine why the lowest earning CF’s were failing.• I also design depot posters and I am responsible for our Weekly Support Pack, Newsletter)• Provide support to Customer Services team as well as the Operations team by guiding them and explaining relevant procedures to ensure the correct path is followed.• Assist with theft investigations.• Write up SOP's to ensure that all parties are heading in the same direction.

Day to day management of Customer Services department, 9 staff• Staff recruitment and training• Dealing with unhappy customers on an hourly basis, “putting out fires”.• Making decisions that affect the business, in the sense, if a parcel cannot be delivered as per the customer’s expectation, I make the decisions to stand by our policies or I try to get the parcel out on delivery no matter what.• Communicate with customers on both sales and operational procedures.• Liaise with Courier Franchises as well as top management on an hourly basis.• Assist with sales enquiries.• Arrange for one off collections with walk in customers.

Face to Face and Call Centre enquiries1. To provide a welcoming customer services function and maintain a polite and professional manner even if thesituation is sometimes sensitive.2. To carry out assessments according to guidelines, and recognise and act sensitively on cases bought to my attention,by either the public or staff. To deal with a range of departments including social services, housing benefits, counciltax, housing, and various other internal and external partners.3. To assist customers within a face to face environment and sometimes by phone and email.4. To order repairs, or inspections as per set guidelines and liaising with Almos (Housing Offices)5. To identify homeless assessments and carry out referrals.6. To advise, and assist with form on disabled parking badges and bus passes.7. To maintain a high level of confidentiality and understand equal opportunities policies and act accordingly.8. To assist, advice and help with benefits such as Council Tax and Housing Benefits.9. To provide support to team members to ensure objectives and goals are achieved.10. To assist in training and coaching new staff.11. Carry out Habitual Residency Checks for Local Council Benefits