Oversight of Issues Management Program for the organization.

Dynamic Leader of Six Sigma and Lean Projects across the mortgage servicing organization. Mentor team members to achieve exceptional results through coaching, guiding and leading teams through the Lean Process Management program. Successful deployment and completion of Kaizen, Blitz, and Accelerated Lean programs that achieved substantial improvement in operational metrics. Development of best practices, routines and innovative solutions resulting in improved production and quality.

Default Legal Department / Document Execution - ProcurementForeclosure / Bankruptcy / Property Preservation/ Loss Mitigation: Develop and implement operations strategies that minimize risk and enhance investor portfolios for delivery of accurate foreclosure documents presented to nationwide judicial and non-judicial court systems. This included streamlining processes to reduce the inventory level of outstanding and supporting documents. A reduction of outstanding inventory from over 25% to under 2% was achieved for high profile investors in a 90 day period. Enhanced and developed positive relationships and created reporting for investors, law firms, Fannie Mae and Freddie Mac, and various internal departments.

Centralized Property Preservation: Pre and Post Foreclosure property damage portfolio. Direct and Manage corporate portfolio of loans, management team and staff to ensure all damages have been addressed. This includes adherence to investor guidelines (GSE and Non GSE) and coordinating appropriate property repairs through bid approval process. Identified work flow and process improvements that resulted in both resource and cost savings.Litigation Advocacy: Direct and Manage corporation portfolio and staff that provides support for escalated legal issues from the Legal Department and Loss Mitigation team. These high profile loans are reviewed and resolution gained to successfully resolve issues related to MHA and Traditional Modifications. This also includes attending hearings and providing testimony on behalf of the association. Bank of America has prevailed in all cases researched and handled by this team as a result of operations improvements implemented to service both our internal and external clients. Advocacy Operations: Direct and Manage corporate portfolio as it relates to Charge Off and Vendor Management. Implemented vendor audit and score card that has resulted in a 38% increase in revenue from deficiency balance and promissory notes. Implemented a charge off model to identify properties with value deficits that impact increased costs to the association when seeking foreclosure action. Cost benefit analysis created to identify a $ 2 million quarterly savings as a result of not pursuing a foreclosure action for low value properties. This project is registered as a six sigma milestone.

Direct and Manage Operations, Finance, Training and Development, Systems Technology and Client Relations. Incorporated process improvements for insurance claims filing efficiency resulting in the addition of five clients and 32% increased revenue. Operations budget forecasting and strategic planning and development. Developed and implemented client centric tracking system for claims recoveries and invoicing. Lead Client Relations team to enhance communication and develop model to increase market share.

BAC / Countrywide Field Service Corporation:Direct and Manage corporation portfolio and team for Loss Draft, Property Preservation, Property Inspection, Customer Call Center, Trust, Foreclosure and Eviction. Direct and Manage Valuation Services and Disbursement Management. Developed and implemented process improvements that resulted in providing client results in less than 6 days as compared to the industry average of 14 days. Monitor daily operations and ensure efficiency to exceed departmental goals and profitability. Net Income increased by 12% as a result of creating, implementing and executing a project plan focused on streamlined billing and invoicing procedures for Field Services. Create and adjust workflow processes to effectively manage field service portfolios. Implement and monitor departmental scorecards for operations and management team. Implemented GAP analysis and Reporting Governance features to effectively manage departmental progress. Manage and implement division budget and strategic plan. Real Estate Owned portfolio improvements resulted in greater than 20 % increase in Net Income. • BAC / Countrywide Valuation Services:Direct and Manage Client Services Team for Valuations. Submit analysis and review of Appraisals and Broker Price Opinions. This includes a unit dedicated to Appraisal Review. • BAC / Countrywide Disbursement Management:Direct and Manage Disbursement Management, 203k, Escrow Holdback and Special Claims groups

Reynolds & Reynolds • Business Operations Senior Credit Manager • January 2001 - June 2002 Graphic Packaging Corporation• Business Operations Credit Manager July 1997 – May 1999