It Support Staff
Current• Resolved user support tickets through telephone support and on-site assistance, encompassing a broad spectrum of organizational aspects, such as printers, office applications, password issues, hardware and software problems, software installations, and new PC setup for users.• Provided hands-on support to various stores, setting up hardware and addressing any on-site issues they encountered.• Collaborated with the Infrastructure team to enhance understanding of their systems and assisted in configuring Aruba systems used in stores, including Aruba access points and Instant On systems.• Worked in a shift based on-call system to offer support to users and stores.