• Develops annual sales plan in support of organization strategy and objectives.• Directs implementation and execution of sales policies and practices.• Ensures communications are coordinated, supports sales plan objectives and meets organizational expenditure requirements in conjunction with marketing. • Recommends sales strategies for improvement based on market research and competitor analyses. • Implements approved distribution strategies. • Manages multiple channel selling strategies.• Builds, develops and manages sales team capable of carrying out needed sales and service initiatives. • Manage, direct and guide the Service Manager in the weekly running of the service department

• Define & implement help desk procedures & system for CNOC• Define Best Practices for handling dispatcher portal that tightens up the utilization & keeps schedule conflict down to at least 2% of scheduled time• Create written 36 month training plan for each engineer & track progress & roadblocks• Foster team communications & interaction through team activities which go beyond just the engineering team (Manager of fun)• Defines & implements solutions to integrate desktop & shared devices into local & wide area networks &/or other host-based networks • Recommends appropriate computer tools to clients including equipment software, documentation & training • Responsible for configuration, operation & administration of network server hardware, operating systems & communication links • Analyze client’s needs & make recommendations for appropriate network configurations including security, AV, file, print & remote access services• Analyze, recommend & evaluate new hardware, software & communications products for network compatibility & applicability• Research & evaluate new product solutions, create technical standards for implementation with clients & train other staff members on new product• Designs, configures, monitors & optimizes local & wide area networks for optimal performance, maximum availability, minimal maintenance & reasonable costs• Implements & maintains bridges, routers, gateways, remote access servers, domain servers, security firewalls, application & device servers & Internet or Intranet devices & connections• Provide data backup, restoration, disaster recovery & archival methods with a variety of hardware & software products• Provide consultative expertise in the areas of technology planning & system life-cycle management• Serve as top-level resource for all other staff attempting to solve client issues• Work with all other team members in their knowledge of IT systems & assist in their training to improve their technical skills

 Defines and implements solutions to integrate desktop and shared devices into local and wide area networks and/or other host-based networks. Recommends appropriate computer tools to clients including equipment software, documentation, and training. Responsible for configuration, operation, and administration of network server hardware, operating systems, and communication links. Analyze client’s needs and make recommendations for appropriate network configurations including security, anti-virus, file print and remote access services. Analyze, recommend and evaluate new hardware, software, and communications products for network compatibility and applicability. Research and evaluate new product solutions, create technical standards for implementation with clients, and train other staff members on new product. Designs, configures, monitors and optimizes local and wide area networks for optimal performance, maximum availability, minimal maintenance, and reasonable costs. Implements and maintains bridges, routers, gateways, remote access servers, domain servers, security firewalls, application and device servers and Internet or Intranet devices and connections. Provide data backup, restoration, disaster recovery and archival methods with a variety of hardware and software products. Participate in IT solutions design and integration. Provide consultative expertise in the areas of technology planning and system life-cycle management. Install, configure and test workstation hardware and peripherals including video cards, modems, network interface cards, hard drives, tape drives and other PC peripherals. Serve as top-level resource for all other staff attempting to solve client issues. Work with all other team members in their knowledge of IT systems and assist in their training to improve their technical skills.  Keep current on new developments and techniques in information technology.