Gary Willis Email & Phone Number

Lenexa, Kansas, United States

• Managed comprehensive IT operations, including System Administration, Network Administration, and Database Administration. Managed a team of internal resources responsible for all IT operations enabling DevOps and the.
• Revamped access control to improve cybersecurity.
• Implemented recurring pen testing to further improve performance and cybersecurity.
• Responsible for all network administration and the build out of a completely new company network.
• Responsible for asset management including server, laptop, DB, network and cellular components.
• Implemented KPIs to improve change management and defect resolution.

Overland Park, KS

• In my most recent role, I managed comprehensive IT operations, including system administration for over 25,000 servers across VMWARE environments, ensuring optimal performance and security. I made several key.
• Automated patching processes, significantly improving system maintenance efficiency and reducing manual intervention.
• Successfully decommissioned multiple data centers, streamlining IT assets and operations with minimal disruption.
• Managed a geographically dispersed staff, fostering a cohesive and effective remote workforce.
• Integrated T-Mobile and Sprint data centers and processes post-merger, ensuring seamless support for hardware and operating systems.
• Utilized Power BI for insightful reporting on ticket management and financials, driving data-driven decision-making.

Overland Park

• Managed cross-functional teams to enhance platform infrastructure and spearhead new technology integration for a telematics platform serving OEMs. I made several key contributions including:
• Delivered over-the-air provisioning technology, advancing the platform's capabilities and customer experience.
• Successfully implemented multiple head units with industry leaders Pioneer and Harman, enhancing the platform's market position.
• Led and supported a team responsible for testing and production support, ensuring high-quality deliverables.
• Owned and nurtured key relationships with OEMs and vendors, securing and maintaining valuable contracts.
• Designed and architected plans for Over the Air firmware upgrades, significantly improving product functionality and user satisfaction.

Overland Park, Kansas, United States

• Managed IT work requests for marketing and web departments, liaising directly with business VPs to expedite the development of IT solutions critical to reducing customer churn. I made several key contributions including:
• Drove implementation of 'Care Touch Point Notification' to mitigate churn during IDEN Shutdown, streamlining customer communication.
• Spearheaded 'Web to Retail' integrated solution, enabling seamless inventory management and shopping experience across sales channels.
• Led Offer Management initiatives, recovering subsidy losses and improving inventory control.
• Actively participated in preliminary NBA (Next Best Action) studies, assessing the PEGA product and exploring rules engine tools for enhanced decision-making.
• Developed backend APIs, supporting web and marketing strategies for improved customer care by coordinating with Amdocs.

Overland Park, Kansas, United States

• Directed a team of project management and system analysis professionals in Enterprise Application Integration (EAI) for a leading telecommunications company. I made several key contributions including:
• Successfully eliminated vendor dependencies by managing the implementation of an Amdocs vendor solution, yielding annual savings of $1.2 million.
• Played a pivotal role in the production implementation of Amdocs billing system release, including cutover architecture, disaster recovery, and fallback planning.
• Led a team of 30 full-time employees in delivering critical functionality to support Apple's business requirements.
• Spearheaded the Network Vision initiative, managing the analysis of key application and network elements for the 4G implementation.
• Enhanced operational efficiency by managing financial reporting for a large organization of over 200 resources, including HR and hardware/software contracts.

Overland Park, Kansas, United States

• Served as staffing manager to the Sr. Vice President of Information Technology (CIO) at Sprint Nextel. Coordinated and led strategic efforts amongst VP and director level executives including budget, staffing, awards.
• Served as a Project/Program manager on several key IT initiatives
• Provided reporting and assisted with management of a $100+ million dollar budget
• Led efforts to develop Information Technology’s portion of the 2011 corporate strategic playbook
• Delivered presentations to executive management on multiple key initiatives
• Worked with HR on staffing plans including ‘High Performing Culture’ and ‘Job Exchange’ programs

• Managed a diverse staff of resources in Bangalore, India, Reston, VA, Dallas, TX, and Overland Park, KS totaling 60+ staff members proportioned between employee and contract labor. Responsible as the last quality gate.
• Project Management and development of project and test plans
• Responsible for building processes and practices of Performance Testing at Sprint Nextel
• Responsible for functional and performance testing of full suite of Amdocs API integration into Sprint infrastructure
• Budget
• Managed delivery of testing on Sprint Web 2.0 platform

Masters, Engineering Management, 4.0

Bachelor'S Degree, Computer Science

Activities and Societies: College Baseball