Gary Willis Email and Phone Number
Technology leader with 20+ years expertise leading people in IT delivery in Operations, Project Management, Cyber Security, Development, Business Analysis, and Testing. Expert IT leader specializing in leveraging key emerging tactics to enable the business.IT Leadership | Project ManagementEmail: gary@patriotsportsclub.com 816-294-9682With my background at Sprint and T-Mobile I bring extensive leadership experience in multiple Senior Management roles. I have demonstrated my ability to lead large teams and manage diverse, complex IT programs. My track record of strategic planning and execution in IT has enabled my business partners through implementing automation, infrastructure, and development while driving growth and efficiencies. The breadth of my technical expertise in various technologies including on premise (VMWARE, Kubernetes, Docker), cloud computing (AWS, Azure), and automation tools demonstrates my adaptability to evolving IT landscapes. My adeptness at problem-solving and implementing solutions, as evidenced by my role in disaster recovery planning and cyber security vulnerability assessments (PEN testing), is crucial for addressing challenges in today's IT landscape. My hands on experience as a direct report and Senior Staff Manager for the CIO at Sprint has prepared me for any executive challenge including staffing, budgets and difficult bureaucracies. My leadership has fostered happy, high performing IT pros who chose to follow me across multiple organizations. My blend of leadership, technical expertise, strategic vision, and a proven track record of success makes me a compelling candidate for any IT leadership or project management role.Core Competencies:• IT Operational Excellence (ITIL)• Cross-Functional Team Leadership• Product Development & Management• Issue / Defect Ticket Management RCA/ICA• Automation & Process Improvement• Project Management• Vendor / Contract Management• Excellent verbal and written communicationAccomplishments:• Technical leader over 2 telecom mergers implementing new support processes while eliminating data centers and reducing costs of $50 million.• Built high performing IT teams in development, project management, testing and operations across 5 states and 3 countries.• Championed change leading digital transformation, ERP implementation/evaluation (Peoplesoft, Workday, SAP, Netsuite), SAAS, WEB and Telematics platform enhancements.Contact me: gary@patriotsportsclub.com (816-294-9682) for any IT leadership, analysis, consulting, or PM opportunities.
Wachter, Inc.
View- Website:
- wachter.com
- Employees:
- 824
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Senior Manager It Operations - Systems Administration, Windows, Linux, Network And DbWachter, Inc. May 2024 - PresentLenexa, Kansas, United StatesManaged comprehensive IT operations, including System Administration, Network Administration, and Database Administration. Managed a team of internal resources responsible for all IT operations enabling DevOps and the business. Responsible for ensuring optimal performance and security. ● Revamped access control to improve cybersecurity.● Implemented recurring pen testing to further improve performance and cybersecurity.● Responsible for all network administration and the build out of a completely new company network.● Responsible for asset management including server, laptop, DB, network and cellular components.● Implemented KPIs to improve change management and defect resolution.● Directed rollout of 24x7 on call schedule for the business.
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Senior Manager It Operations - Systems Administration, Windows, Aix, Linux/Unix, Project ManagementT-Mobile Sep 2016 - Jun 2023Overland Park, KsIn my most recent role, I managed comprehensive IT operations, including system administration for over 25,000 servers across VMWARE environments, ensuring optimal performance and security. I made several key contributions including:• Automated patching processes, significantly improving system maintenance efficiency and reducing manual intervention.• Successfully decommissioned multiple data centers, streamlining IT assets and operations with minimal disruption.• Managed a geographically dispersed staff, fostering a cohesive and effective remote workforce.• Integrated T-Mobile and Sprint data centers and processes post-merger, ensuring seamless support for hardware and operating systems.• Utilized Power BI for insightful reporting on ticket management and financials, driving data-driven decision-making.• Implemented KPIs for staff performance, focusing on MTTR and ticket resolution times. Implemented agile process for managing various tasks efficiently.• Oversaw technical projects involving data center migrations and vital infrastructure initiatives as a hands-on Technical Project Manager.• Oversaw financial aspects of IT Data Center operations, including budgeting, finance, and vendor contract management. • Directed a skilled team in the architecture and connectivity for critical billing and provisioning systems, enhancing efficiency and reliability. • Led change implementation for UNIX, AIX, and Windows systems, coordinating updates across a vast array of server images. • Spearheaded security measures, conducting rigorous vulnerability assessments and remediation strategies to safeguard infrastructure integrity. • Managed support for Microsoft, Redhat Linux technologies, and patching for workstations and servers. -
Manager Of Product / Project Management - Connected Vehicle ProgramSprint Jan 2013 - Sep 2016Overland ParkManaged cross-functional teams to enhance platform infrastructure and spearhead new technology integration for a telematics platform serving OEMs. I made several key contributions including:• Delivered over-the-air provisioning technology, advancing the platform's capabilities and customer experience.• Successfully implemented multiple head units with industry leaders Pioneer and Harman, enhancing the platform's market position.• Led and supported a team responsible for testing and production support, ensuring high-quality deliverables.• Owned and nurtured key relationships with OEMs and vendors, securing and maintaining valuable contracts.• Designed and architected plans for Over the Air firmware upgrades, significantly improving product functionality and user satisfaction.• Championed innovation by introducing MQTT and SDP 2.0 telematics solutions into the product portfolio.• Led product management for the development of a new connected vehicle program, collaborating with Sprint and Chrysler. • Directed responses to RFI/RFQs to secure new business for the platform and executed technical sales demonstrations for various product lines. • Oversaw vendor relationships, including Tier 2 vendors, and coordinated with Amdocs for billing solutions and backend API integration. -
Manager, It Account Management - Marketing / WebSprint Jan 2012 - Dec 2013Overland Park, Kansas, United StatesManaged IT work requests for marketing and web departments, liaising directly with business VPs to expedite the development of IT solutions critical to reducing customer churn. I made several key contributions including:• Drove implementation of 'Care Touch Point Notification' to mitigate churn during IDEN Shutdown, streamlining customer communication.• Spearheaded 'Web to Retail' integrated solution, enabling seamless inventory management and shopping experience across sales channels.• Led Offer Management initiatives, recovering subsidy losses and improving inventory control.• Actively participated in preliminary NBA (Next Best Action) studies, assessing the PEGA product and exploring rules engine tools for enhanced decision-making.• Developed backend APIs, supporting web and marketing strategies for improved customer care by coordinating with Amdocs.• Oversaw project requests from initiation to implementation, ensuring alignment with business objectives and customer satisfaction. • Collaborated with cross-functional teams to integrate systems and processes, enhancing the customer experience across various touchpoints.
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Senior Manager Of Project Management / AnalysisSprint Jan 2011 - Dec 2012Overland Park, Kansas, United StatesDirected a team of project management and system analysis professionals in Enterprise Application Integration (EAI) for a leading telecommunications company. I made several key contributions including:• Successfully eliminated vendor dependencies by managing the implementation of an Amdocs vendor solution, yielding annual savings of $1.2 million.• Played a pivotal role in the production implementation of Amdocs billing system release, including cutover architecture, disaster recovery, and fallback planning.• Led a team of 30 full-time employees in delivering critical functionality to support Apple's business requirements.• Spearheaded the Network Vision initiative, managing the analysis of key application and network elements for the 4G implementation.• Enhanced operational efficiency by managing financial reporting for a large organization of over 200 resources, including HR and hardware/software contracts.• Oversaw the business unit's IT application portfolio, including EKS and OVM, serving as the primary point of contact for key initiatives. • Orchestrated the design and development of middleware layer APIs for Retail RMS and web front ends, ensuring seamless integration and functionality. • Managed financial aspects for a $12 million annual budget, controlling costs and optimizing resource allocation. • Acted as a subject matter expert in architecture for Amdocs APIs, contributing to strategic planning and execution of enterprise-wide projects.
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It Manager Of Staff Operations And Finance - Executive Level AssistantSprint Jan 2010 - Dec 2011Overland Park, Kansas, United StatesServed as staffing manager to the Sr. Vice President of Information Technology (CIO) at Sprint Nextel. Coordinated and led strategic efforts amongst VP and director level executives including budget, staffing, awards, external communication, employee communication, team building, etc. Assisted and owned aspects of the entire IT financial budget. Produced reporting on and led executive VP level staff meetings providing structure and input. Instructed training courses on technology and corporate budget. Served as Project Manager on several key projects visible to CIO level.Key Contributions:• Served as a Project/Program manager on several key IT initiatives• Provided reporting and assisted with management of a $100+ million dollar budget• Led efforts to develop Information Technology’s portion of the 2011 corporate strategic playbook• Delivered presentations to executive management on multiple key initiatives• Worked with HR on staffing plans including ‘High Performing Culture’ and ‘Job Exchange’ programs• Coordinated and contributed input to executive level innovation sessions• Drafted presentations for use by VP team• Developed documentation on IT accomplishments and presented throughout the company• Provided IT accomplishments, financial, and strategic input to documentation presented to the board of directors• Coordinated the presentation of monthly Operations Reviews and reporting of Key Performance Indicators (KPI)• Managed/hosted BLOG sessions with VP teams to promote team building & inter-departmental communications • Reported directly to CIO and assisted in financial management reporting for all of IT Operations at Sprint / Nextel
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It Manager Programming / TestingSprint Feb 2005 - Jun 2010Managed a diverse staff of resources in Bangalore, India, Reston, VA, Dallas, TX, and Overland Park, KS totaling 60+ staff members proportioned between employee and contract labor. Responsible as the last quality gate to production by owning the Enterprise Functional/Performance Testing of a subset of mission critical applications. Owned and built the practice of Performance Testing all mission critical applications at Sprint Nextel. Managed the Enterprise Tools team which provided enterprise level services to the company including but not limited to: application defect tracking, trouble & configuration management. Instructed training courses in multiple IT technologies. Key Contributions:• Project Management and development of project and test plans• Responsible for building processes and practices of Performance Testing at Sprint Nextel• Responsible for functional and performance testing of full suite of Amdocs API integration into Sprint infrastructure• Budget• Managed delivery of testing on Sprint Web 2.0 platform • 2006/2009 Circle of Excellence Nominee• Managed Performance Testing of all key applications at Sprint• International travel to India to establish teams & implement departmental methods & procedures• Responsible for development of JAVA, C++ scripts implemented in production systems• Enterprise leader for complex database design including replication across 4 data centers• Responsible for providing daily status at the executive level including Sprint CIO• Contributed to application rationalization and architectural design merging Sprint Nextel• Directed Billing system design changes (Amdocs and Convergys P2K)• Executed (HP) Mercury Load Runner testing and completed (HP) Mercury training (Performance Center)• Delivered on a budget ranging from 3.5 to 4 million dollars annually• Responsible for re-usable tools development to maximize ROI & efficiencies within performance testing• Served as ‘Acting’ Director on multiple occasions
Gary Willis Education Details
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Computer Science
Frequently Asked Questions about Gary Willis
What company does Gary Willis work for?
Gary Willis works for Wachter, Inc.
What is Gary Willis's role at the current company?
Gary Willis's current role is Seasoned IT Leader | Senior IT Manager - Director | IT Infrastructure Operations | Project Management | Cyber Security | PMO Program Mgmt | Product Mgmt | Development | Testing | Tools and Automation | ITIL | ERP.
What schools did Gary Willis attend?
Gary Willis attended The University Of Kansas, Missouri Western State University.
Who are Gary Willis's colleagues?
Gary Willis's colleagues are Shawn Smith, Bobbie Nobles, Corey Allen, Dylan Perry, Ronda Ingham, Jason Manis, Mandy Bolton.
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