Gary Hall Email and Phone Number

Chief Product Officer at a Blackstone (NYSE: BX) portfolio company providing tech-enabled services in the working capital financing space.

GM and Single Threaded Owner (STO) of Wayfair's 200+ FTE Merchandising Self-Service initiative. STO accomplishments:► Reduced turnaround time to add a SKU by ~90% via AI-powered automation and improvements in user experience, operations, and business policies. Estimated impact: nine-figure increase in revenue.► Reduced cost to add a SKU by ~90% via operational improvements and increased Supplier adoption of self-service tools. Estimated impact: eight-figure reduction in SKU addition costs.► Reduced returns by ~22% via reducing product listing errors.► Increased Supplier NPS by ~10 points via improving Supplier experience.

Recruited by iRobot's COO, Christian Cerda (now CEO of Simplisafe) to create a new digital product management function.Led all digital product management activities for production robot platforms (Roomba vacuums and Braava moppers) and two new robot platforms that were cancelled before launch (lawn mower and monitoring / surveillance).Identified need to migrate robots to completely new platform (hardware and software) to unlock new strategic opportunities for iRobot. Aligned senior executives around need for change and championed transformation company-wide. New platform greatly simplified robot platform development process, enabled digital businesses (e.g., services), and enabled new robot functionalities (e.g., remote imagery capture).Led diligence on one M&A deal review team and served on two additional teams.Increased rating of iRobot HOME app in app stores from 2.6 to 4.7 (iOS) and 2.7 to 3.7 (Google Play)

(Formerly BCG Digital Ventures)Recruited by former colleagues at BCG to be a General Manager for “ventures” with Fortune 500 clients to create disruptive digital products and launch them as new businesses, either within or outside the core business.Won four new clients in first 12 months -- top-producing East Coast Principal.Held P&L responsibility for all ventures and delivered all on-time and within budget.Specialized in financial services and fintech. Sample ventures:► Launched two new robo-advisor-based retail investment services for a Top 5 North American bank. As of 2022, one service had >1 million active customers.► Prototyped two new workflow management products for Chief Investment Officers and Chief Risk Officers. Both products applied machine learning and natural language processing to identify the impact of new information on financial portfolio assets. One analyzed social media data and one analyzed mixed news and information sources.

Led launch of online claims self-service and increased customer adoption to record levels (~30% of open claims).Reduced cycle time (and FTE costs) by up to 40% for claims using online self-service.Achieved #1 ranking by Forrester Research for auto claims mobile self-service offerings, outperforming Progressive, GEICO, Allstate, and State Farm. Introduced numerous innovative self-service features, including claims virtual appraisal (still photo and video), interactive chat, and 2-way SMS updates.

With Harvard Business School faculty including Marco Iansiti and Karim Lakhani, advised Fortune 500 clients in consumer packaged goods (CPG), telecommunications, and software.Redesigned organizational structure and processes to make global food and beverage CPG client’s R&D group better able to drive breakthrough innovation. Led several workshops with Senior Leadership Team to achieve alignment around a common mission and vision. Designed and implemented organizational performance management system to track and measure over $500M in R&D spend. Project culminated in creation of new client division charged with achieving $20B in revenue growth. Led sales efforts and drove day-to-day project activities for Fortune 100 clients; integral contributor to doubling headcount of Cambridge office and growing Keystone revenues 30% YOY.

Realized >$100M in cost savings by leading post-merger sales force integration for pharmaceutical client. Analyzed new product mixes for sales force, optimized product mix to maximize physician reach with fewest FTEs.Grew top-line revenues by ~20% through increased sales force effectiveness for industrial goods client. Analyzed sales rep data, identified metrics correlated with high performance, and designed performance management dashboard implemented by client.Performed first-ever quantification of ROI of global workplace wellness programs. Model presented atWorld Economic Forum Annual Meeting 2010 in Davos, and used in future business at BCG.Developed international market entry strategy for HR outsourcing client. Conducted customer interviews, identified and prioritized customer segments, benchmarked competitors, presented results to client team.

Led engineering team that design state of the art rear projection displays using proprietary SCRAM screen technology. Assisted in the setup of medium-volume production lines in Shanghai.

Performed structural and detailed design of OPTUS D1, OPTUS D2, NASA IBEX, and NASA DAWN spacecraft. Performed thermal and dynamic analysis of UAV optical systems.