Gary Engen Email & Phone Number

Satellite Beach, Florida, US

Milwaukee, Wisconsin, US

• Responsible for directing delivery of environmental services at multiple customer locations in southeast Wisconsin in manufacturing, office, and school settings, and directing training of individuals who were entering.
• Re-engineered workflow in collaboration with staff to identify industry time standards, optimize productivity, and better align resources with customer needs. Result: Saved $120,000 in two years, improved service.
• Developed safety and security protocols as part of monthly employee meetings. Result: Achieved 4 years of no lost time injury accidents and no security breaches.
• Directed team members to attend classes on Continuous Improvement and identify and implement new processes. Result: Increased discretionary effort that led to improved performance on customer sites.
• Championed training on people skills, including developing teamwork and managing through difficult employee situations. Result: Reduced overall turnover and achieved zero turnover at one site for over 1 year.
• Organized and led training of individuals with focus on skills development and future full-time employment. Result: Graduated over 25 people from program.

Rollingwood, Texas, US

• Responsible for origination and collections of consumer loan products, complete P&L responsibility for store, and extensive customer relationship building.
• Managed expenses and promotional costs. Result: Increased store revenue by 119%.
• Built relationships with customers in order to provide the best service, understand their needs, and generate repeat business.
• Negotiated with City of Oak Creek to install promotional signs and advertising.

Deerfield, IL, US

• Responsible for overseeing store operations, including providing exceptional customer service, employee management, cash and inventory management and control, and extensive time management.
• Built ink-jet cartridge refilling business by contacting local churches and other non-profits to promote re-filling capabilities. Result: Increased sales by over 200%.
• Served as troubleshooter at other stores, resolving problems and establishing planograms. Result: Turned around stores to operational soundness.
• Identified need to update store cleaning, sourced third-party service, and implemented new cleaning standards. Result: Improved customer experience and expanded use of process throughout organization.
• Redesigned handling of truck delivery and tote distribution to simplify distribution of inventory in store. Result: Reduced labor costs

Milwaukee, WI, US

• Responsible for overseeing housekeeping and linen departments at Kenosha, Burlington, and Elkhorn hospitals and clinics.
• Directed project to improve cleanliness of facility, moving from outsourcing to insourcing of services. Result: Passed multiple Joint Commission inspections, achieving no less than 94% rating.
• Coordinated construction cleanup for newly-built Kenosha hospital. Result: Achieved on-time opening with cleaning costs less than budgeted.
• Implemented process improvements to address medical waste, measure work quality, and incorporate customer feedback. Result: Reduced medical waste by 150%, received commendation from Wisconsin DNR, and improved customer.
• Promoted twice during this time

Milwaukee, WI, US

• Responsible for overseeing cleaning of buildings and managing over 100 employees in West Milwaukee and Waukesha.
• Promoted from single Account Manager to Area Manager.

Bachelors Degree Information Technologies Management, Computer/Information Technology Administration And Management

Business/Economics

Associate'S Degree, Business Management