* Oversight of 250 North American field stocking locations providing 24/7 availability & delivery of critical parts inventories. * Leadership of 3 distribution facilities supporting replenishment services to the field stocking location network, returns management and defective parts processing, test, repair & configuration to order services.* Responsible for a global, follow the sun, omnichannel Customer Response Center (Contact Center) guiding customers through parts dispatch activities, order status and tracking, international shipping and general support activities. * Accountable for the Global Inventory Control team managing of $2.5 Billion of customer owned assets, across 90 countries.

Leadership of an outsourced Field Operations network of 240 locations (80% of global activity) storing customer owned inventory and executing time critical deliveries, Contact Center (distributed both domestically & offshore), Transportation & Supplier Management, & a global Inventory Control team accountable for more than $2 Billion of customer owned assets across 90 countries.

Oversight of Inventory Control & Pricing Departments as well as lead procurement efforts of extensive, global network of 900 3PLs. • Procurement Team. Responsible for attainment of the operating cost basis required for services purchased globally through a vendor and service partner network. • Pricing Team. Developing solution based pricing that achieves corporate profitability targets as well as meeting the value objectives of current and perspective customers.• Inventory Control Team. Oversight & control of the multi-billion dollar inventory of both customer and company owned assets throughout our global network of 900 locations.

Provided expert consulting services for the development of logistics strategy, market & trend assessment, planning, operational turnaround, cost reduction, depot repair & end-to-end process review. Sample Engagements:• Dutch, Multi-Billion $ Healthcare Manufacturer: Only non-employee to participate in project to define the company's 10-year logistics strategy• Global service supply chain provider: Company representative in development of joint venture to deliver field service capability• Global service supply chain provider: Drove turnaround of flagship service center for screen, test & repair operation for POS, medical & telecommunication product. • Israeli, OEM of precision manufacturing / test equipment: Assessment of North American market to determine relocation point for distribution/repair operation, including transition plan development

Oversaw global operations at a company that helps world-leading organizations (Avaya, Cisco, Dell, EMC) to effectively manage their global supply-chains, including enterprise-grade warehouse, inventory, and transportation management solutions in more than 80 countries. Directed all operational areas, including a 24/7 international call center, four regional controls desks, 400 stocking locations, and seven distribution centers. Ensured successful launches and led TMS product development from design to delivery, including integration with global trade compliance activities. Drove growth as one of five Executive Board Members, launching strategic plan initiatives from development to execution, analyzing financial results, and managing critical client relationships.

Generated revenue growth by skillfully maintaining dually focused logistics and courier operations providing “white glove” customer service.  Delivered exceptional change leadership and maintained productivity through divestiture of courier operations and retention of a critical parts logistics division. Built cross-departmental synergies by creating shared sense of ownership and alignment of resources across numerous departments (Sales, Operations, Account Management, IT, Finance/Accounting, Legal) to deliver company wins.