Bank of America | Richardson, TXLoan Administrator III Jul 2017 – PresentChampion analytical and administrative support within an internal controlled environment. Contribute to the execution of the Operational Risk Framework for Line of Business. Collaborate with cross-functional teams to gather and organize data, track external requests from lenders, report results and manage internal control gap issues and risk mitigation with resolution of requests. Serve as a Subject Matter Expert… Show more Bank of America | Richardson, TXLoan Administrator III Jul 2017 – PresentChampion analytical and administrative support within an internal controlled environment. Contribute to the execution of the Operational Risk Framework for Line of Business. Collaborate with cross-functional teams to gather and organize data, track external requests from lenders, report results and manage internal control gap issues and risk mitigation with resolution of requests. Serve as a Subject Matter Expert to maintain and correct investor notices and payments, and merge fund records.Key Achievements:Designated as an ambassador and leader for the implementation and upholding of risk culture.Coordinated and introduced a centralized support system for lenders within syndicated agency.Safeguarded compliance with all applicable laws, regulations, and administrative processes.Earned several awards of achievement and partnership for contributing to operational excellence. Show less

Financial Services Contractor Sept 2016 – Jul 2017Spearheaded repair of flood insurance compliance for major United States bank. Facilitated preparations for examinations by regulators. Demonstrated competency with data systems, including ACBS, Loan IQ, and repository vaults. Cultivated specialized knowledge of federal regulations and internal policies related to flood insurance implementation. Communicated issues to internal department teams to initiate resolution.Key… Show more Financial Services Contractor Sept 2016 – Jul 2017Spearheaded repair of flood insurance compliance for major United States bank. Facilitated preparations for examinations by regulators. Demonstrated competency with data systems, including ACBS, Loan IQ, and repository vaults. Cultivated specialized knowledge of federal regulations and internal policies related to flood insurance implementation. Communicated issues to internal department teams to initiate resolution.Key Achievements:Recognized for excellent performance and transitioned to managing Loan IQ conversion issues.Accurately analyzed and interpreted legal documents, evaluations, and regulatory requirements.Optimized adherence with compliance procedures and internal/external operational risk controls. Show less

Team Leader – Franchise Asset and Marketing and Investigations Jun 2010 – Jun 2016 Resolutions and Investigations of cause and costManaged onsite deployment at failing insured banks by gathering marketing and resolution information and providing strategic recommendations. Performed evaluations, reviews, fraud testing, and legal documentation of commercial/residential loans prior to releasing marketing data. Maintained informed position on economic and financial trends that could impact… Show more Team Leader – Franchise Asset and Marketing and Investigations Jun 2010 – Jun 2016 Resolutions and Investigations of cause and costManaged onsite deployment at failing insured banks by gathering marketing and resolution information and providing strategic recommendations. Performed evaluations, reviews, fraud testing, and legal documentation of commercial/residential loans prior to releasing marketing data. Maintained informed position on economic and financial trends that could impact bank. Conducted analysis of financial condition, business initiatives, and future prospects in order to evaluate potential risk. Prepared detailed written reports summarizing results.Key Achievements:Earned commendation for adaptability, flexibility, and applying sound independent judgement.Governed post-crisis investigation and calculation of losses to support litigation procedures.Strengthened and improved condition of assigned organization through in-depth examinations.Communicated seamlessly with management, serving as trusted adviser and problem solver. Show less