Loan Servicing Administrator
CurrentBank of America | Richardson, TXLoan Administrator III Jul 2017 – PresentChampion analytical and administrative support within an internal controlled environment. Contribute to the execution of the Operational Risk Framework for Line of Business. Collaborate with cross-functional teams to gather and organize data, track external requests from lenders, report results and manage internal control gap issues and risk mitigation with resolution of requests. Serve as a Subject Matter Expert… Show more Bank of America | Richardson, TXLoan Administrator III Jul 2017 – PresentChampion analytical and administrative support within an internal controlled environment. Contribute to the execution of the Operational Risk Framework for Line of Business. Collaborate with cross-functional teams to gather and organize data, track external requests from lenders, report results and manage internal control gap issues and risk mitigation with resolution of requests. Serve as a Subject Matter Expert to maintain and correct investor notices and payments, and merge fund records.Key Achievements:Designated as an ambassador and leader for the implementation and upholding of risk culture.Coordinated and introduced a centralized support system for lenders within syndicated agency.Safeguarded compliance with all applicable laws, regulations, and administrative processes.Earned several awards of achievement and partnership for contributing to operational excellence. Show less