Gary Hayes Email & Phone Number

Peachtree City, Georgia, United States

Provides 1st Line Support and resolves a high percentage of incoming IT Support requests upon the first contact including troubleshooting managing request: Receive, prioritize, and document requests by phone, email, chat, or in person. Perform updates, tests, and maintenance to avoid interruptions. Imagine laptops and desktops for new employees. Create tickets using Service Now for requests, incidents, and tasks. Resolving technical issues quickly and efficiently. Installing and configuring… Show more Provides 1st Line Support and resolves a high percentage of incoming IT Support requests upon the first contact including troubleshooting managing request: Receive, prioritize, and document requests by phone, email, chat, or in person. Perform updates, tests, and maintenance to avoid interruptions. Imagine laptops and desktops for new employees. Create tickets using Service Now for requests, incidents, and tasks. Resolving technical issues quickly and efficiently. Installing and configuring software and meeting end-user needs. Escalating any serious problems to relevant. Proficient in user active directory and password reset. Provide first line support to end users, via email, phone, or remote diagnostics.Follow up with customers to ensure satisfactory service. Communicate customer feedback to the appropriate internal team members. Skills and qualifications. Ensuring computer network's optimal performance. Analyzing issues and determining correct software or hardware. Show less

Atlanta, Georgia, United States

Perform Level 1 technical triage and engage adequate third-party resolver groups to resolve incidents. Ensures reported issues are being handled in a timely manner and by appropriate resolver group, using known solutions documented in knowledge base. Create tickets using Service Now for all troubleshooting issues for POS. Communicate with customers to remotely resolve customer problems.Direct questions to the right department when needed and order parts as needed. Proficient in user… Show more Perform Level 1 technical triage and engage adequate third-party resolver groups to resolve incidents. Ensures reported issues are being handled in a timely manner and by appropriate resolver group, using known solutions documented in knowledge base. Create tickets using Service Now for all troubleshooting issues for POS. Communicate with customers to remotely resolve customer problems.Direct questions to the right department when needed and order parts as needed. Proficient in user directory and password reset. Provide first line support to end users, via email, phone, or remote diagnostics. Receive and document service requests and customer information (including thorough documentation of problems and subsequent activity). Manages incidents to assure contractual SLAs are met. Show less

Atlanta, Ga

Monitor video, phones, and data platforms, network, and service events, identify impact associated with events and incidents reported by network element, create tickets as per Trouble Ticketing Guidelines using Remedy ticketing system and execute pre-defined scripts in case of alarms and incidents reported by network element management and other fault detection systems.Provide high level technical support to field operations personnel through a working knowledge and broad background in core… Show more Monitor video, phones, and data platforms, network, and service events, identify impact associated with events and incidents reported by network element, create tickets as per Trouble Ticketing Guidelines using Remedy ticketing system and execute pre-defined scripts in case of alarms and incidents reported by network element management and other fault detection systems.Provide high level technical support to field operations personnel through a working knowledge and broad background in core technologies. Gives database access through ICOMS.Monitor infrastructure traffic and performance. Support Network/IT equipment. Show less

Columbus, Ga

Supervised, guided, and instructs work assignments of subordinates staff. Maintain custody and security of youth offenders and maintains order in youth detention facility. Supervises and plans work of assigned staff. Completes administrative paperwork, the preparation and maintenance of records, forms and reports.Drafting incident reports and collecting items for evidence.Monitor CCTV, radios, and intercom systems. Utilized ABIS during intake process.

Columbus, Georgia, United States

Safely operated large printing machines that printed and bond over 5000 documents and books with exceptional time management. Provide customer service by answering product and service questions, suggesting information about other products and services. Analyzes printing request to determine requirements of printing jobs for the purpose of ensuring work meets requested specifications, quality standards, and quantity requirementsMaximized production and prevented downtime by inspecting and… Show more Safely operated large printing machines that printed and bond over 5000 documents and books with exceptional time management. Provide customer service by answering product and service questions, suggesting information about other products and services. Analyzes printing request to determine requirements of printing jobs for the purpose of ensuring work meets requested specifications, quality standards, and quantity requirementsMaximized production and prevented downtime by inspecting and performing preventive maintenance. Met production goals set by the company for the number of projects printed. Show less

Columbus, Ga

Set up and operate digital press, letterpress, and commerical printers and copiers. Maintain accurate records of print jobs, including quanties produced, materials used, and any modifications made during the printiing process. Document and troubleshoot any issues that is encountered. Inspect printed materials accuracy, legibility, and color fidelity.

Bachelor'S Degree, Criminal Justice

Associate'S Degree, Paralegal Studies