Gary Goodman Email & Phone Number

Atlanta, Georgia, Us

Responsible for the strategy, sourcing, category management and supplier governance of complex third-party IT service providers to maximize the business value from these relationships.• Identify and recommend highly complex and diverse value-add opportunities to support a global delivery model for Assurant IT and partner solutions• Manage assigned contract negotiations and supplier relationships within multimillion-dollar IT engagements • Establish, execute, and optimize category strategies that meet business and regulatory requirements• Manage suppliers within the assigned category, with an emphasis on performance, value, risk and customer service

Reviewed, negotiated and approved security requirements in customer and service provider contracts specific to each country to ensure sensitive data was adequately protected during processing, transmission and storage. Applied expertise in information security, compliance, risk management, technology management programs and contract review.• Interacted with customers, vendors and stakeholders on global security issues in countries of operation• Communicated difficult security concepts to both technical and non-technical audiences at all levels• Assisted in the development and implementation of new security policies, standards, guidelines and procedures for clients and vendors• Understood GLBA, FCRA, SOX, SSAE-16, ISO 27001, PCI DSS, NIST Standards, standard security practices, current and emerging data privacy and security regulations• Negotiated customer and vendor contracts to include standard language reflective of security standards to protect and enable the business

Managed Global Sourcing Office (GSO) initiatives for Information Technology Outsourcing (ITO) functions, with a focus on Latin America. Supported GSO strategy, developed outsourcing and right-sourcing solution models, negotiated contract terms and pricing, managed vendor governance activities and conducted market and vendor research and pricing analyses.• Led global contract management and compliance activities, including interfacing with legal and security teams on governance, compliance and risk identification and management activities• Reviewed, negotiated and approved ITO vendor contract proposals and solutions, with a focus on protecting the businesses best interests and global business objectives and strategies• Led activities from start-to-finish with internal stakeholders to define project requirements and issue Project Charters, Term Sheets, RFIs, RFPs and finalized with fully-executed contract agreements• Interacted at all levels with culturally-diverse stakeholders on technical and non-technical concepts

Managed Strategic Category space of IT Hardware, IT Services and Telecommunications. Supported vendor governance, spend analytics and process improvement initiatives. Managed requirements of assigned categories, sourcing events (RFQ/RFP), price analysis, contract negotiations and post-award vendor management.• Improved existing processes by providing new and innovative solutions to procurement challenges, including implementing new technology, right-sized equipment hardware and lease vs. buy.• Managed and measured vendor/supplier performance against contractual terms, KPIs and SLAs. Prepared Quarterly Supplier Review (QSR) scorecards and facilitated such meetings with vendors/suppliers. Worked with vendors/suppliers on corrective action(s), if needed.• Executed IT Strategic Sourcing driving P&L cost-savings based upon market analysis, end-user requirements and company objectives and communicating results to executive leadership team.• Collaborated with internal customers to establish, define and formalize purchasing requirements and review, analyze and select potential suppliers of new products.

Miami, Florida, Us

Managed the corporate IT capital assets lifecycle, from inception to disposal. Provided required uptime for business-critical IT systems, including VoIP, managed print solution, audio/video and mobility solutions.• Established and implemented consistent corporate IT hardware/software standards and strategies, which improved efficiencies and contained costs.• Analyzed business requirements and made recommendations on equipment, software and outsourcing that contributed to improved service and profitability.• Supported all corporate VoIP IMAC’s using Cisco Call Manager Administration and Cisco Unity Connection.• Managed IT vendor relationships and served as primary point-of-contact for all corporate IT hardware/software/telecom vendors and associated accounts.• Developed annual IT budget and cost optimizations with the CIO.• Processed and approved payments for all corporate IT invoices.• Managed, reviewed and negotiated all corporate IT contracts/agreements/SOW’s, which ensured timely renewals/terminations.• Procured, managed and tracked all corporate IT capital assets, including disposal.• Led essential IT tasks related to headquarters relocation in 2011 and received Popeyes President's Award for these efforts.• Ensured corporate software licensing compliance.• Improved operational performance of IT procurement and telecommunication systems.• Enabled transparency of IT information between business units and documented these processes.• Managed multiple technical projects and prioritized & communicated appropriately.

• Recommended, procured, deployed and disposed of IT assets for AFC and their operating companies• Managed and tracked IT asset inventory for AFC and their operating companies• Troubleshot, repaired and deployed workstations, monitors and printers for Popeyes and Church’s corporate-owned restaurants• Ensured standard workstation images were maintained and deployed to restaurants• Participated in daily problem management conference calls with restaurant systems support personnel• Managed, organized and prioritized IT projects related to business-critical needs• Maintained strong, positive vendor and IT support team relationships• Provided weekly asset tracking reports to Popeyes and Church’s restaurant systems groups• Improved IT asset collection & management tools and depot processes & procedures• Provided and setup computer hardware/software for training classes• Provided backup support for TSM nightly network backups

• Installed, configured and administered AFC’s corporate messaging and application infrastructure, consisting of 9 Lotus Domino Servers running both R5 and R6• Upgraded their R4 infrastructure to R5 in 2001 and R6 in 2003• Implemented iNotes for web-mail access• Implemented Sametime for both instant messaging services and e-meetings • Installed and supported both Domino Everyplace and BlackBerry Enterprise servers for wireless e-mail services• Provided 2nd & 3rd-level client support troubleshooting services• Provided server uptime and mail file size reports• Provided backup support for TSM, ArcServe and Novell nightly backups

Peachtree Corners, Georgia, Us

• Installed, configured and administered NAC’s corporate messaging and application infrastructure consisting of 4 Lotus Domino Servers running R5 • Led the efforts in upgrading their R4 infrastructure to a network of 4 Clustered Lotus Domino Servers running R5• Administered NAC’s corporate Web Server running R5• Created and deleted mail files and ID’s• Installed and performed troubleshooting on the Lotus Notes client software• Assisted NAC’s resident Lotus Notes Developer in maintaining, troubleshooting, enhancing, and rolling-out over 50 in-house Lotus Notes applications, including upgrading, testing and enhancing many in-house applications to take advantage of new R5 design features • Provided 1st-level support for all user questions regarding in-house applications

Peachtree Corners, Georgia, Us

• Monitored and managed the IT Help Desk and assigned requests to the appropriate IT personnel; began working with Lotus Notes• Provided support for hardware and software issues at corporate headquarters and nine satellite offices, including London, Zurich and Moscow • Installed hardware and software on PC and network workstations• Provided troubleshooting expertise to staff, contractors and senior management• Maintained the corporate telephone system, including phone and voice-mail system programming, installation, moves, adds and changes• Managed computer-related purchases• Trained Client Support personnel• Maintained accurate, up-to-date inventory of all computer-related hardware and software

Peachtree Corners, Georgia, Us

• Performed nightly backups of the accounting systems, fuel-trac databases, and Novell LAN/WAN computer systems• Provided troubleshooting expertise for computer hardware and software issues• Installed and setup new computer hardware and software, including upgrades and repairs

Peachtree Corners, Ga, Us

• Ran nightly accounting and technical-data reports• Performed filter-sorts on conference attendees, and distributed the results to staff • Maintained computer supplies inventory

Detroit, Mi, Us

• Managed staff of 30 employees in all aspects of pizza food service environment• Opened/Closed restaurant• Tracked product inventory• Managed cash-drawers and bank deposits• Maintained clean working environment• Prepared all food and drink products

Bachelor Of Arts (B.A.)

Core Curriculum

Data Processing Technology