Gary Goodman Email & Phone Number

Atlanta, Georgia, US

• Responsible for the strategy, sourcing, category management and supplier governance of complex third-party IT service providers to maximize the business value from these relationships.
• Identify and recommend highly complex and diverse value-add opportunities to support a global delivery model for Assurant IT and partner solutions
• Manage assigned contract negotiations and supplier relationships within multimillion-dollar IT engagements
• Establish, execute, and optimize category strategies that meet business and regulatory requirements
• Manage suppliers within the assigned category, with an emphasis on performance, value, risk and customer service

• Reviewed, negotiated and approved security requirements in customer and service provider contracts specific to each country to ensure sensitive data was adequately protected during processing, transmission and storage..
• Interacted with customers, vendors and stakeholders on global security issues in countries of operation
• Communicated difficult security concepts to both technical and non-technical audiences at all levels
• Assisted in the development and implementation of new security policies, standards, guidelines and procedures for clients and vendors
• Understood GLBA, FCRA, SOX, SSAE-16, ISO 27001, PCI DSS, NIST Standards, standard security practices, current and emerging data privacy and security regulations
• Negotiated customer and vendor contracts to include standard language reflective of security standards to protect and enable the business

• Managed Global Sourcing Office (GSO) initiatives for Information Technology Outsourcing (ITO) functions, with a focus on Latin America. Supported GSO strategy, developed outsourcing and right-sourcing solution models.
• Led global contract management and compliance activities, including interfacing with legal and security teams on governance, compliance and risk identification and management activities
• Reviewed, negotiated and approved ITO vendor contract proposals and solutions, with a focus on protecting the businesses best interests and global business objectives and strategies
• Led activities from start-to-finish with internal stakeholders to define project requirements and issue Project Charters, Term Sheets, RFIs, RFPs and finalized with fully-executed contract agreements
• Interacted at all levels with culturally-diverse stakeholders on technical and non-technical concepts

• Managed Strategic Category space of IT Hardware, IT Services and Telecommunications. Supported vendor governance, spend analytics and process improvement initiatives. Managed requirements of assigned categories.
• Improved existing processes by providing new and innovative solutions to procurement challenges, including implementing new technology, right-sized equipment hardware and lease vs. buy.
• Managed and measured vendor/supplier performance against contractual terms, KPIs and SLAs. Prepared Quarterly Supplier Review (QSR) scorecards and facilitated such meetings with vendors/suppliers. Worked with.
• Executed IT Strategic Sourcing driving P&L cost-savings based upon market analysis, end-user requirements and company objectives and communicating results to executive leadership team.
• Collaborated with internal customers to establish, define and formalize purchasing requirements and review, analyze and select potential suppliers of new products.

Miami, Florida, US

• Managed the corporate IT capital assets lifecycle, from inception to disposal. Provided required uptime for business-critical IT systems, including VoIP, managed print solution, audio/video and mobility solutions.
• Established and implemented consistent corporate IT hardware/software standards and strategies, which improved efficiencies and contained costs.
• Analyzed business requirements and made recommendations on equipment, software and outsourcing that contributed to improved service and profitability.
• Supported all corporate VoIP IMAC’s using Cisco Call Manager Administration and Cisco Unity Connection.
• Managed IT vendor relationships and served as primary point-of-contact for all corporate IT hardware/software/telecom vendors and associated accounts.
• Developed annual IT budget and cost optimizations with the CIO.

• Recommended, procured, deployed and disposed of IT assets for AFC and their operating companies
• Managed and tracked IT asset inventory for AFC and their operating companies
• Troubleshot, repaired and deployed workstations, monitors and printers for Popeyes and Church’s corporate-owned restaurants
• Ensured standard workstation images were maintained and deployed to restaurants
• Participated in daily problem management conference calls with restaurant systems support personnel
• Managed, organized and prioritized IT projects related to business-critical needs

• Installed, configured and administered AFC’s corporate messaging and application infrastructure, consisting of 9 Lotus Domino Servers running both R5 and R6
• Upgraded their R4 infrastructure to R5 in 2001 and R6 in 2003
• Implemented iNotes for web-mail access
• Implemented Sametime for both instant messaging services and e-meetings
• Installed and supported both Domino Everyplace and BlackBerry Enterprise servers for wireless e-mail services
• Provided 2nd & 3rd-level client support troubleshooting services

Peachtree Corners, Georgia, US

• Installed, configured and administered NAC’s corporate messaging and application infrastructure consisting of 4 Lotus Domino Servers running R5
• Led the efforts in upgrading their R4 infrastructure to a network of 4 Clustered Lotus Domino Servers running R5
• Administered NAC’s corporate Web Server running R5
• Created and deleted mail files and ID’s
• Installed and performed troubleshooting on the Lotus Notes client software
• Assisted NAC’s resident Lotus Notes Developer in maintaining, troubleshooting, enhancing, and rolling-out over 50 in-house Lotus Notes applications, including upgrading, testing and enhancing many in-house applications.

Peachtree Corners, Georgia, US

• Monitored and managed the IT Help Desk and assigned requests to the appropriate IT personnel; began working with Lotus Notes
• Provided support for hardware and software issues at corporate headquarters and nine satellite offices, including London, Zurich and Moscow
• Installed hardware and software on PC and network workstations
• Provided troubleshooting expertise to staff, contractors and senior management
• Maintained the corporate telephone system, including phone and voice-mail system programming, installation, moves, adds and changes
• Managed computer-related purchases

Peachtree Corners, Georgia, US

• Performed nightly backups of the accounting systems, fuel-trac databases, and Novell LAN/WAN computer systems
• Provided troubleshooting expertise for computer hardware and software issues
• Installed and setup new computer hardware and software, including upgrades and repairs

Peachtree Corners, GA, US

• Ran nightly accounting and technical-data reports
• Performed filter-sorts on conference attendees, and distributed the results to staff
• Maintained computer supplies inventory

Detroit, MI, US

• Managed staff of 30 employees in all aspects of pizza food service environment
• Opened/Closed restaurant
• Tracked product inventory
• Managed cash-drawers and bank deposits
• Maintained clean working environment
• Prepared all food and drink products

Bachelor Of Arts (B.A.)

Core Curriculum

Data Processing Technology