Gary Gu Email & Phone Number

Jasper, Alberta, Canada

Reported to Director of Rooms. Completed and ensured smooth Rooms Month-end process (coordinated with accounting department) to meet monthly Room division budget. Processed invoices and payment requisition for the Rooms division (including Front Office, Royal Service, Guest Services, Reservation, Housekeeping and Laundry). Handling Rooms leader schedule and bi-weekly payroll. Coordinate and communicate with different departments (Engineering, Conference Services, Food and Beverage, Sales and Marketing) to complete capital/renovation projects (Installed new key cards system and new entertainment TV system etc.). Monitoring hotel rooms inventory with balancing. Assisted Director of Room for annual budget and forecast.

Jasper, Alberta, Canada

Consistently offered professional, friendly and engaging services. Ensure guest satisfaction level and standard of quality of services. Handle guest comments and complaints, ensure guests’ needs are met and exceeded. Ensure efficient training and development of personnel by means of detailed systems and procedures in Front Office.

Jasper, Alberta, Canada

Assisted Rooms Month-end process (accrual and adjustment), processed payment requisition and invoices. Completed Rooms leader payroll and schedule. Assigned guests to perfect room according to their preferences from reservation details.

Jasper, Alberta, Canada

Provided efficient and courteous service to each and every guest, including check in/out, telephone inquires, luggage/vehicle handling and taking reservations call. Completed daily task list, maintain and balance cash float during each shift.

Jasper, Alberta, Canada

Contributed to Guest Services department, greeting guests and helping guests with express check in/out.Provided above and beyond services. Routine duties and tasks such as arrange luggage delivery and shuttle service for guests.

Master Of Business Administration - Mba, Global Leadership

Bachelor Of Business Administration In Tourism And Hospitality, Business/Commerce, General, Cumulative Gpa - 4.1

Activities and Societies: Team member in the UPEI Business Case Competition Team 2020. Graduated with first class standing and recipient.

Diploma, Hospitality Administration/Management