Gary Hancock Email & Phone Number

Oxford, United Kingdom

Working with Unit4's key clients in Nonprofit, Higher Education, Public and Commercial sectors, enabling them to:- Adapt and optimise the way people work, to manage complexity and focus on the things that matter- Deliver visibility and control over finances, projects, procurement, reporting, forecasting and payrollthrough Unit4's ERP and corporate.

Oxford, United Kingdom

Founding director of Raise Consulting, a specialist management consultancy delivering supporter strategy, organisation development and change management consulting support to UK and international charities.Specialist in fundraising strategy, organisational effectiveness, customer journey design, data planning, supporter care, and compliance including data.

Oxford, United Kingdom

Helping clients to increase the value of their customer and supporter relationships,

Supporter Insight helped organisations to address their most challenging customer management issues, from developing customer strategy to implementing practical, cost-effective programmes across the full range of customer and supporter management disciplines. Programmes included organisation development, contact and service strategy development &.

Worked initially as associate consultant and subsequently appointed Director of Consulting. Led Pell & Bales’ consulting division, providing strategic and operational customer management consulting support to clients in both Not-for-Profit and commercial sectors, including DaimlerChrysler, NSPCC, Save the Children, WaterAid, WWF.

Established new CRM consulting business unit. Developed new CRM consulting products and methodologies and led the organisation in winning and delivering customer management consulting projects, focusing on customer management strategy, research, data management, partner/vendor management and business process management. Clients included Citroen UK, TXU.

General Motors Europe (GME) CRM programme lead, working closely with GME and Opel executives and internal technology programme managers. Business lead for a successful programme to create a new client-facing service centre concept, initially for the German market, delivering campaign management, data planning and analysis capability in a single environment.

Initially responsible for consolidating and developing this independent direct marketing agency’s largest account, Volvo Car UK. Subsequently promoted to the board to set up the Planning function at Hamilton Wright, providing added value to clients and new revenue streams to the agency. Role encompassed communications strategy, data management, targeting.

Worked with Young & Rubicam executives to manage the development of business with Ford of Europe centrally, whilst supporting a network of agencies throughout Europe and Scandinavia. Subsequently appointed to direct and develop all Ford of Britain customer communications in the retail sector, inlcuding customer loyalty, financial services and mobile.

Developed and implemented Citroen’s first strategic prospect development and customer loyalty programmes for all Citroen car brands, including the management of the company's prospect and customer databases, all associated direct marketing campaigns, managing the involvement of the dealer network and the development of future strategies.