Work in various warehouse technician roles for Randstad.• MRSF Warehouse Technician- Prepare, label, box and palletize to ship for Drive Safe and Save (DSS). • FLEX 2 Warehouse Technician- Receive computers using proprietary State Farm programs, then process and prepare for disposal.• MRSF Load Center Technician- Unbox computers, load Windows OS and proprietary State Farm software.

Received incoming calls from policy holders, non policy holders and vendors. Set up repair options and rental options based on policy. Document file on interactions.

Provided account information to account holders. Facilitated vehicle loan payments. Provided assistance with online and mobile site. Facilitated moving of currency to other institutions. Closed accounts.

• Perform cash register operations• Provided efficient and prompt customer service when customers had questions or needs.• Maintained store signage and displays.

• Coordinated requests for evaluations, requests for reductions, transfers, and discharges• Monitor MILPER data and information management• Process requests for transfer or reassignment• Maintain officer and enlisted personnel records

Worked as a call center agent, making over 500 customer callers per day on behalf of several Fortune 500 businesses supported through Americall. • Maintained a high level of customer service. • Coached new hires on the different aspects of call center support work. • Maintained and followed proprietary scripts and software.