Define server and storage sizing requirements for enterprise applications.

Contractor working at FedEx Services to define server sizing and system specifications for in-house and third party applications. Define and obtain approvals for purchase of required system hardware.

Provide system architecture solutions for distributed systems in FedEx Services. Led meetings and review of user specifications in order to define requirements for systems to move to a new server or virtual environment. Obtained approvals for hardware infrastructure, network engineering and compliance with InfoSec standards. Utilized Symphony and TeamForge to create and track documents.

Conducted interviews to collect Census information for assigned areas.

Analyzed and defined processes for project approval and prioritization between IT development staff and user groups in Global Trade Services and Air Operations. Developed project requirements and identified projected return on investment (ROI) for proposed projects.► Analyzed development alternatives (build vs. buy) for $1.6 million project to implement an automated cargo information interface between FedEx Express and US Automated Customs System (ACS). Interviewed vendors and analyzed operations cost impacts to develop recommendation in conjunction with support staff and end users.► Improved and expedited all phases of cross departmental prioritization and decision making process for MIS software projects by implementing consensus building and management strategy that brought structure / clarity.­ - Defined and tracked project schedules for prioritized projects based on availability of development staff. - Published monthly executive management reports reflecting project status, key issues and planned vs. actual personnel usage for MIS/Decision Support staff.

► Developed recommendations for automated system changes in Global Operations Control Center based on analysis of systems and interviews with user community and development staff.

Managed staff of up to 10 direct reports through requirements definition, testing and implementation of international clearance systems. Led discussions with users to define on-going support needs. Trained new hires and evaluated individual staff performance. Managed operating budget of $1.1 million.► Led staff in requirements definition and testing of automated interface to Canada Customs that enabled avoidance of fines up to $50,000 per flight for unmanifested shipments► Reduced station staffing requirements in Latin America and Europe through deployment and support of customs clearance image processing that enabled centralized manifest data entry. Tracked actual vs. planned implementation times and staff reductions.

Managed, hired and trained staff of 10 system analysts, project managers and contract systems support staff with annual budget of up to $1.3 million in expense and $4-6 million in capital used in implementation and maintenance of international clearance systems. ► Reduced FedEx operations cost in excess of $2.5 million per year through implementation of strategic international document management system for customs clearance operations. - Improved daily international manifest completion times up to 6 hours for US operations. - Defined equipment deployment to international locations ensuring not to exceed budget of $4 million.► Provided 8% reduction in international overages for US export shipments through development of user requirements, report definitions, test cases, project schedules and issues lists for Export Compliance System. ► Implemented RF scanning equipment in FedEx US international hubs resulting in reduced costs for relocation of scanners and printers. ► Developed and presented updates to Information Technology, operations and executive management on project status in order to resolve outstanding budget and resource issues.► Represented FedEx at United Nations Conference on Trade and Development in Geneva, Switzerland, to define requirements for automated customs system for 3rd world countries.

Worked with customers and Information Systems staff to improve shipment data availability for FedEx Express international customers with a direct connection to FedEx. ► Formatted and implemented EDIFACT and X.12 EDI messages to provide automated receipt of shipment manifest and ancillary document information.► Provided project management for FedEx developed integrated logistics system that enabled just-in-time inventory management for parts distribution warehouses.

Organized and led project teams of US and international employees in design, development and deployment of interfaces between FedEx and international regulatory agencies. ► Orchestrated first EDI express carrier interface to Taiwan Customs to expedite pre-clearance processing. - Provided annual savings in excess of $600,000 and reduced average Taiwan shipment customs clearance time by 24 hours through implementation of import broker system with interface to Taiwan Customs. - Led team of FedEx staff and Taiwan operations managers working in conjunction with Trade-Van (Taiwan Customs IT group) in system design, development, tracking, deployment, and on-going maintenance. - Managed vendor selection, system development and implementation for automated interface.► Achieved greater than $2 million in first year operations savings due to client/server broker system interface to NACCS (Japan Customs system). Included development and execution of project test plans for new system.► Provided executive project briefings and updates to Asian regulatory agencies, FedEx regional operations, and corporate management on proposed and implemented customs clearance improvements for Taiwan and Japan.

Defined, tracked and implemented system modifications to accommodate new product implementations and integrate international operations.► Developed department objectives, staffing requirements, job descriptions, and budget estimates leading to the approval and staffing of the International Customer Invoicing Department with over $2 billion in global receivables. ► Led project resulting in automated shipment tracking for domestic services in the UK.► Provided on-site startup support for international shipment tracking systems in Germany and Italy. ► Developed operating scenarios and tracked issues for new product development of International ZapMail customs clearance processes. Presented results to executive and operations management for approval.

­ - Program Administrator for On-line Systems, 1980-1984 - Programmer / Programmer Analyst, 1977-1980