Gary Byrum Email & Phone Number

Virginia Beach, Virginia, United States

• Installation and support of Ticketmaster’s proprietary software and hardware including ticket printers, point of sale, and access control devices.
• Installation and support of network devices including wireless access points, switches, and routers.
• Provide after hours onsite and remote support for concerts, sporting events and other live events.
• Communicating and collaborating with multiple internal teams and clients.

Virginia Beach, Virginia, United States

• Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.
• Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation.
• Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology
• Be the onsite contact and provide guided access for visiting IT service or support providers
• Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on “day of show.”
• Provide proactive “day of show” IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.

Virginia Beach, Virginia, United States

• Support PCI / security compliance requirements (upgrades, defect management, password creation, etc).
• Provide software application updates to Windows point of sale equipment and servers remotely (LANDesk, Remote Desktop Service, etc).
• Beta test pre-configured Windows Operating System images on point of sale equipment before deployment to clients.

Virginia Beach, Virginia, United States

• Installation and support of Ticketmaster’s proprietary software and hardware including ticket printers, point of sale, and access control devices.
• Installation and support of network devices including wireless access points, switches, and routers.
• Provide after hours onsite and remote support for concerts, sporting events and other live events.
• Track and maintain technology assets using Ticketmaster’s asset management software.
• Diagnosing and remediation of client issues both remotely and on-site.
• Communicating and collaborating with multiple internal teams and clients.

Virginia Beach, Virginia, United States

• Installation and support of Ticketmaster’s proprietary software and hardware including ticket printers, point of sale, and access control devices.
• Installation and support of network devices including wireless access points, switches, and routers.
• Provide after hours onsite and remote support for concerts, sporting events and other live events.
• Track and maintain technology assets using Ticketmaster’s asset management software.
• Diagnosing and remediation of client issues both remotely and on-site.
• Communicating and collaborating with multiple internal teams and clients.