Venue It Support
Virginia Beach, Virginia, United States
• Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.• Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.• Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology• Be the onsite contact and provide guided access for visiting IT service or support providers• Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on “day of show.”• Provide proactive “day of show” IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.• Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies.• Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.