Gary Henk Email & Phone Number

Harrisburg, Pennsylvania Area

Harrisburg, Pennsylvania Area

Manages projects and interfaces with internal customers to act in a consultative role to the end user in creating software solutions. Performs as part of an agile development team that analyzes, plans, designs, develops, tests, debugs, maintains and documents software application development.

Interfaces with internal customers and acts in a consultative role to the end user in creating software solutions. Performs as part of an agile development team that analyzes, plans, designs, develops, tests, debugs, maintains and documents software application development.

Title was changed from Business Requirements Specialist to Operational Systems Analyst.

Provided on-going guidance, mentoring, feedback and motivation to staff to ensure competent performance while adhering to department and company policies and procedures. Acted as point of contact for escalated account issues that occurred in which other staff needed assistance including directly responding to escalated calls from customers.

Managed customer support, data entry, operations reporting and IT support areas. Helped shift overall operational approach from reactive to proactive. Provided project/operations management and hands-on IT support, and acted as operations liaison to corporate headquarters in Germany.

Managed operational performance, workforce management, financial/operational reporting and business analyst/IT support areas. Analyzed and developed effective associate performance metrics and related data management and reporting. Developed financial and operational performance reporting, including group presentations to corporate executives.

Managed fast-growing departments in a highly dynamic business environment.Helped start-up company achieve number one ranking on Inc. magazine’s 1996 list of “fastest-growing private companies in America.”