Gary Hewitson Email & Phone Number

Johannesburg, Gp, Za

Johannesburg Area, South Africa

• Front-End Manipulation: Utilizing VB6 and SQL, creating new fields within the software, creating new business rules and altering existing. Enhancing the overall user experience.• Data Extracts: Writing SQL queries to retrieve data for end users and the management team.• Product Development: Create Solutions and Products according to client specific needs and specifications utilising both SQL queries and VBScript rules • Bulk Updates: Writing SQL queries to update and correct… Show more • Front-End Manipulation: Utilizing VB6 and SQL, creating new fields within the software, creating new business rules and altering existing. Enhancing the overall user experience.• Data Extracts: Writing SQL queries to retrieve data for end users and the management team.• Product Development: Create Solutions and Products according to client specific needs and specifications utilising both SQL queries and VBScript rules • Bulk Updates: Writing SQL queries to update and correct large amounts of data for the management team.• Excel Reports: Generating on demand reports to cater for requests from management. Amending existing reports to cater for database or product changes and managing the permissions.• Database Maintenance: Developed, updated and altered well-organized data, structured tables and stored procedures.• Customer Service: Liaise with clients and offer excellent service both onsite as well as remotely. • Agile : Managing the client and sprint. Being part of either an SLA team or a Project Team• Automation : Creating and changing of the automation processes using Flowgear Show less

Boksburg

Responsible for all things IT related.Supporting users and customers on a day to day basisEnsuring servers are maintained and up to dateDealing with external developers and contractors and any other IT related roles in Project Management type role. Ensuring tasks get completed on time.Writing Scopes for new Projects to be handed over to the developer.Installing, configuring and maintaining Booyco Applications sold to customers and ensuring all is working. Maintaining… Show more Responsible for all things IT related.Supporting users and customers on a day to day basisEnsuring servers are maintained and up to dateDealing with external developers and contractors and any other IT related roles in Project Management type role. Ensuring tasks get completed on time.Writing Scopes for new Projects to be handed over to the developer.Installing, configuring and maintaining Booyco Applications sold to customers and ensuring all is working. Maintaining customers SQL Database, including writing queries, reports and general maintenance. Taking on a product specialist type role assisting with any new additions, queries and updates as well as installations. Show less

Boksburg

Responsible for all things IT related.Dealing with external developers and contractors and any other IT related rolesWriting Scopes for new Projects to be handed over to the developer.Installing, configuring and maintaining Booyco Applications sold to customers and ensuring all is working.

Boksburg

Assisting with all company IT issues and requestsImplementing of new software in the businessServer hardware and softwareSQL DatabasesPlanning of network changes.

Illovo - Johannesburg

Monitoring and implementation of the Aspivia systems (Mostly Linux and SQL) Data monitoring Server hardware/software support Troubleshooting and fault resolution. Training Clients telephonically for issues. Assigning and managing tickets of JHB and CT Teams. Attending to Escalations and high priority tickets. Team Leader type role of Service Desk. Managing projects such as implementing new sites, systems and products. Project Managing of a new application… Show more Monitoring and implementation of the Aspivia systems (Mostly Linux and SQL) Data monitoring Server hardware/software support Troubleshooting and fault resolution. Training Clients telephonically for issues. Assigning and managing tickets of JHB and CT Teams. Attending to Escalations and high priority tickets. Team Leader type role of Service Desk. Managing projects such as implementing new sites, systems and products. Project Managing of a new application being implemented into the business, ensuring the product is efficiently tested and suites business needs and specifications. Analysing reporting and assisting with business needs and cost saving to clients via the TMS system. Show less

Pretoria Area, South Africa

Assisted all users in the Apple environment with Macintosh updates, checks, hardware diagnostics, software installations. iPhone updates and software installs. iPad updates and software installs. iPod updates and software installs. Creating of Apple ID's and account setups. Assisting clients with solutions and advising on the products in the Apple family. Assisting with Sales advise. Transferring hardware related issues to the service centre.

Boksburg, South Africa

Assisting Volvo employees with IT related issues.Assisting clients both on the site and remotely around the country with IT queries. Ensuring the updates on the VCADS and TechTool are done when required.Diagnosing and resolving faults on machines and hardware. With installation of new machines and equipment. Binding of cabling and moving of equipment.

Midrand

Junior Consultant on the Runge software packagesWorking with the Runge Software Packages. Working on the Sese Botswana Pre-Feasibility Project.XPAC, XERAS, XACT and ProgeCAD• Creating Database Layout• Setting up Mine Scenario’s• Scripting • Creating Polygon Graphics• Creating Geological Footprints• Presentations• Assisting with general IT issues

Same roles as with Business Connexion - Also providing assistance to the Armscor account as well as the Sasol account.This was due to a contract change with the Sasol account

Midrand

Business Connexion Spent a month in Secunda Site doing site work on the various mines for Sasol.Currently based in Midrand doing 1st line support remotely. First line support to Sasol clients.Support Users (Remote Support)Install SoftwareTest SoftwareEnsure Continuous Business ImprovementOUTCOMES:Detailed personal advice and guidance is provided to all users in the effective use of systems, products and services available to them.Continuously… Show more Business Connexion Spent a month in Secunda Site doing site work on the various mines for Sasol.Currently based in Midrand doing 1st line support remotely. First line support to Sasol clients.Support Users (Remote Support)Install SoftwareTest SoftwareEnsure Continuous Business ImprovementOUTCOMES:Detailed personal advice and guidance is provided to all users in the effective use of systems, products and services available to them.Continuously demonstrate ingenuity in applying knowledge to non-standard situations. Constantly ensure that desk-top systems, products and services are used more effectively and complex problem situations are investigated.Successfully diagnose underlying causes and help users to recover or continue operation.An effective interface between users and service providers is provided for all requests that cannot be resolved by supplying all necessary diagnostic information, according to established procedures. Constantly prioritise resolutions, monitor progress and apply escalation procedures for problems not progressing satisfactorily Show less

Information Technology

Activities and Societies: Courses which I have done either in house or privately. - CPE Customer Care - Microsoft Windows 7 & Office 2010.

A+, N+,Mcsa, Mcse, Mcp, Mcdba, Mcts, Information Technology

High School, Matric : Senior Certificate

Activities and Societies: Subjects Taken : English Afrikaans Mathematics Science History Computer Science Participated in 1st Team hockey..