Gary Holmes Email & Phone Number

Thirsk, GB

United Kingdom

• Ensuring the performance of products & services is achieved in line with financial, business and customer targets. Leading Improvement initiatives that will mitigate risk, improve services to customers. Primarily.
• Identification of critical issues and improvement opportunities
• Applying an understanding of contracts to ensure successful delivery of performance targets
• Leading at team of Performance Managers in resolution of issues and developing solutions

United Kingdom

• EMCC Global Accredited Senior Practitioner, Business and Performance Development Coach working with the Vodafone Internal Coaching Pool. Coaching bodies' Code of Ethics and Conduct. Coaching provided to Vodafone.
• Developing and facilitating group & team coaching
• Supporting internal coaches through supervision - 1:1 and group
• Providing 1:1 coaching and mentoring at all levels in the organisation

• Connecting people, developing solutions, thinking partnership.
• Pro bono Development Coaching, Coaching for Society, Mentoring, Consulting

United Kingdom, Singapore, Hong Kong, Germany

• A specialist global role leading the Complex Solutions Service Architecture function of Vodafone Cloud & Security.
• Delivering pre- and post-sales service architecture alongside customer teams located in Europe and Asia.
• A Member of the core team who created a new strategic agreement between Vodafone and IBM.

Leeds, England, United Kingdom

• Operations Manager leading a team of Technical Specialists in Data Centre & Cloud Services Operations unit. Day-to-day management of Technical Specialists within an ITIL framework across a range of technology towers..
• Identifying and implementing efficiencies to enable improved service levels and cycle times
• Implementing a new organisational model with redefined roles & responsibilities
• Structuring the team to enable recognised specialist functions - Network Security, Application Networking & Security Operations
• Developing the Security Operations product offering focusing on Security Incident Response, Vulnerability Assessment and Remediation
• Building a reliable and well-respected Technical Specialist Operation that is known for delivering on customer expectations

• Providing consultancy as a self-employed professional contractor in the following areas:
• IT Infrastructure Architecture & Design
• IT Service Architecture
• Requirements elaboration, proposal writing & bid response

Working as a Consultant in the production of a bid response for a large UK Government IT outsource contract.

• Leading and structuring a team of approximately 50 Technical Services Professionals responsible for deployment and second and third line support for large bespoke contracts
• Definition of the Target Operating Model for Technical Services within the wider Service Management Organisation context
• Leading on technical development and to providing skilled resource and expertise to give input to ICT design, operational model and related costs to the bid units
• Ensuring that the design of solutions being developed within the delivery programmes are fit for purpose from a service perspective with the aim of reducing service management risk
• Building and maintaining strong relationships with the new Business Units in order to turn around long-term challenging service contracts

• BT Local GovernmentLead Architect for a new 500 seat building infrastructure to support Service Operations for multiple customers. This included the high level design and costing of the following:
• Office Infrastructure, Desktop computing, and Corporate Network
• Management capability & connectivity to multiple customer sites
• Contact Centre voice & Desktop Voice solutions
• Physical building requirements for IT Requirements elaboration and supplier negotiation. Support and guidance to Designers on the Project

• As a Technical Service Architect on the NHS Care Records Service within the BT Health, with responsibility for the Infrastructure. A major part of the UK NHS National Programme for IT, then the world's largest civil IT.
• Single point contact for architecture and design within the Service Organisation and ensure that solutions delivered by the Programme are designed-for-service, effectively mitigating service technical risks through the.

• Leadership of the Design & Development team
• Propositions for multi-million £ deals in Health, Government, Defence, Financial, & Utilities
• Ownership of the technical design of the Infrastructure for the Service Organisation.
• Design of Scalable Network Infrastructures and management systems for bids and In-Life service
• Design and Implementation of Monitoring and Management connectivity to customer systems.