Gary Horlacher Email & Phone Number

Portland, Oregon Area

As a Customer Service Manager at foodguys we are responsible for supporting our Sales Team in providing on time quality ingredients. We collect and distribute the accurate documentation to our Customers in order for them to fulfill the guidelines they are encountering in the ever changing food standards. We provide Logistics of products between the Supplier and Customer ensuring that the deadlines are met and product is received in the best possible condition.The CSM team works hard to ensure each step of the process is handled efficiently and effectively. With previous experience I have also been apart of a conversion from many platforms to Epicor P21 for an all in one solution. As of 2017 we are starting the implementation into daily use.

Salem Oregon

Since there is not an industry listed for Craft Beer I have chosen the "Think Tank". That is what we want to do: Get people to think about beer and how to make the craft beer industry continue to grow. But remember not to over-think beer, enjoy it and use it as inspiration of great things that can be.

• Managed procurement department of nationwide hotel renovator with emphasis on time management for fast paced projects: to include; materials, equipment rentals, and coordinating rental housing. • Managed IT department which included implementation and organization of system upgrades. • System Administrator of Sage Timberline Office software providing network and user support. • Instrumental in creating, presenting and maintaining a procedure manual and Standard Operating Procedures for the company processes.• Researched and analyzed workflows and procedures to increase efficiencies and decrease deficiencies within departments and company. • Worked closely with Estimators and Project Managers for on time cost efficient products. • Developed ability to read blueprints and do take offs for pricing and purchasing requests.

• Operations with $500,000 in average annual sales. • Acted as Human Resource Generalist for employee training, mentoring, hiring, and compliance.• Created, reformed, and executed budget strategies in response to analysis of financial statements. • Responsible for logistics, production, customer service, employee relations, fiscal and sales activities.• Developed inventory tracking database to help reduce overhead costs.• Led marketing and sales visits with new and existing clients while implementing marketing tactics and negotiating advertising contracts with vendors.• Customer focus with an emphasis on quality assurance of products and services performed to retain and grow client base.• Improved company’s reach to customers with strategic marketing tactics in three territories of operation.• Increased customer relations by providing excellent workmanship free of product defects in order to retain and grow client sales volume.

• Managed $1.5 million in inventory and 11 daily delivery routes. • Supervised up to 15 employees at a given time maintaining a turnover of less than 10%. • Acted as Human Resource Generalist for employee training, mentoring, hiring, and compliance. • Researched and analyzed workflows and procedures to increase efficiencies and decrease deficiencies within departments and company. • Responsible for logistics, production, customer service, employee relations, fiscal and sales activities.• Ordered and Maintained inventory from manufacturing plants, Columbus, Ohio and Mexicali Mexico, along with other service centers within company, to provide materials for customers.• Supported sales visits with new and existing clients while implementing tactics to provide excellent customer service.• Increased customer relations by decreasing errors in delivery and product defects and retained and grew client sales volume.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bs, Business Administration

Completed my degree in Business Administration.

General Studies

Studied general requirements while participating in football and track.