Gary Hand Email & Phone Number

Guelph, Ontario, Canada

• Lead and mentor Product Development and Quality Assurance teams to achieve strategic objectives.• Participate in cross-functional collaboration on New Product Introduction (NPI) processes and lifecycle management, supporting the NPI Tollgate Process.• Review and approve engineering change requests through rigorous risk assessments, ensuring compliance with safety and regulatory standards before mass production.• Provide technical support across diverse product categories.• Collaborate with over 30 global suppliers in China, Mexico, Thailand, and Turkey to support the development and production of home comfort, refrigeration, cooking, wine, and beverage products, facilitating the introduction of over 200 new SKUs in the past 3 years.• Evaluate samples and conduct competitive analysis on a wide range of products to identify potential issues and drive improvements for enhanced product quality.

Guelph, Ontario, Canada

Guelph, Ontario, Canada

• Managed supplier engineering changes and maintained ERP systems for parts and BOMs.• Developed work instructions and supervised rework projects to enhance process throughput and quality.• Supported Customer Service and Quality departments with technical expertise.

Guelph, Ontario, Canada

Supervised and managed the end-to-end manufacturing process of electromechanical assemblies, ensuring timely and efficient production.Documented engineering changes for process improvements, optimizing production workflows to increase output and reduce waste.Monitored and managed Bill of Materials (BOM) to ensure all necessary components were ordered and delivered on time from external suppliers, preventing delays in the production schedule.

Guelph, Ontario, Canada

Led quality event oversight and data analysis to drive Root Cause Corrective Actions (RCCA) with suppliers.Recommended and implemented improvements to the Quality Management System (QMS), including Non-Conformance Reporting (NCR) and corrective action processes.Analyzed customer call, service, and internal return data, cross-referencing with production data to compile factory reports for suppliers, highlighting trends, return rates, and areas for improvement.Initiated and coordinated NCRs, tracked corrective actions, and assessed their effectiveness.Facilitated cross-functional quality meetings, liaising with product development and maintaining communication across various organizational levels and suppliers.Identified root causes of high return rates by analyzing data, verifying product issues, and presenting findings with improvement recommendations to senior management.Developed and executed test scenarios to monitor product temperature and induce early failure for proactive issue identification.

Mississauga, Ontario, Canada

Production Line Assistant and Coach at Baylis Medical.Part of Baylis/Ventilators for CanadiansSupervised and coached staff, fostering a collaborative and productive work environment.Contributed to the setup and continuous improvement of assembly lines and work instructions for enhanced efficiency.Mentored new employees from product introduction through ramp-up, ensuring smooth onboarding and skill development.

Waterloo, Ontario

Conducted root cause analysis on initial field returns for new products, expediting resolutions by creating databases, verifying failures, capturing software logs, creating JIRA tickets, and identifying hardware, software, user, or manufacturing-related issues.Reported findings in weekly meetings, driving quick turnaround and resolution of field issues by collaborating with the in-market quality manager and director.Provided technical support to global repair sites and the legal department in cases of potential litigation.Identified and implemented fixes for key failures, significantly reducing global return rates and improving product performance.

Canada

Conducted root cause analysis on functional and parametric failures caused by reliability and environmental tests, including drop, tumble, HALT, water ingress, salt mist, spill, dust, humidity, temperature stress, thermal cycling, and user errors. Enhanced component performance, reduced warranty costs, and improved customer satisfaction.Completed teardown and final test reports for reliability qualification, including qualifying outsourced manufacturing sites and monitoring product reliability through design or process changes.Collaborated on process improvement initiatives, contributing to over $1.5M in annual cost reductions.Identified design weaknesses during reliability testing and provided recommendations for improvement.Facilitated continuous product improvement through hardware and software alpha/beta testing.Supported the project manager, coordinating with design teams in Canada and the US.Co-authored a technical debug manual for global repair site technicians to streamline the analysis of field returns.Participated in an outsourced project by visiting an external site in Taiwan to onboard a new device for reliability testing.

Ayr Uk

Provided analysis and repair of field returns at a European digital repair center, ensuring availability of swap stock for field engineers at customer sites.Acted as team lead in the absence of the manager, attending daily meetings and ensuring weekly targets were met.Joined the Turbo Laser group, supporting manufacturing and field failure returns for Alpha 64-bit processor-based systems.Participated in a business project, traveling to Fremont, California for training on Wildfire 64-bit multiprocessor systems and delivering knowledge transfer upon return to the UK.Led a team of 15 technicians and repair operators, managing stage 1.5 operations, including Highly Accelerated Stress Simulation (HASS) testing of high-end servers at temperature ranges of -20°C to +40°C with 30G vibration.Implemented and maintained 5S good housekeeping practices, identifying inefficiencies, reducing waste, improving processes, and promoting ownership among operators in their workspace.

Ibm Greenock Uk

• Provided support to the Laptop and Server Manufacturing lines at IBM Greenock. • Used wide variety of test equipment including BART Bug Analysis Research Tool which utilized Processor Emulation. • Quickly analyzed any production failures and fed back information to manufacturing lines in order to improve manufacturing process

Irvine - Scotland

• Helped achieve high daily output targets for multiple customers and products ranging from computer systems, mobile phones, radio base stations, bank machines and satellite receivers by analyzing and repairing any failures from the batches.• Invited to travel to Ericsson in Sweden twice for training in order to introduce new products to local facility on both handset and Radio base stations.

B Eng(Hons) Honours Degree Of Bachelor Of Engineering, Electronic Systems Engineering-Engineering

Education record

Associate’S Degree - Higher National Diploma, Electrical And Electronics Engineering