Gary Jamison Email & Phone Number

Respond to guest requests for special arrangements or services (e.g.,transportation, reservations, dry cleaning) by making arrangements or identifyingappropriate providers. Respond to special requests from guests with uniqueneeds and follow up to ensure satisfaction. Gather, summarize, and provideinformation to guests about the property and the surrounding area amenities,including special events and activities

Toronto, Ontario, Ca

Handles all resident interactions with the highest level of hospitality andprofessionalism – accommodating special requests whenever possible; resolvesresident complaints; assists residents in all inquiries in connection withresidence/hotel/resort services, hours of operations, key residence/hotelpersonnel, in-house events, directions, etc. Responds to all resident requests inan accurate and timely manner making recommendations based on localknowledge and residence practices.

Woonsocket, Rhode Island, Us

My duties as the Care Concierge was to connect all departments of the store(front, pharmacy, minute clinic). The concierge walks the aisles and makes surecustomers are directed to the service they need. If customer has a medicationquestion, they are brought to the pharmacist. If they need a minute clinic visit, Iwould help them sign into the clinic patient portal.I was the store “expert” in the medical supplies that my store carried includingcpap supplies, and medical equipment.

Addressed customer inquiries with timely and professional responses viaphone, email and in-person interactions.Greeted guests upon arrival and offered directions to key amenities tocultivate quality hotel experiences

Advise guests of points of interest in the surrounding area, quickly and efficientlyable to orient guests, and provide directions and in-depth recommendations.• Assist in arranging restaurant reservations, car services, bookings andconfirmations as required by guests.Proactively work to seek out ways in which to improve hotel experience for allguest.

Greeted all guests and visitors upon arrival, offered assistance andanswered questions to build rapport and retention.Ability to effectively deal with internal and external customers, some ofwhom will require high levels of patience, tact, and diplomacy to defuseanger, collect accurate information, and resolve conflicts

Norwalk, Connecticut, Us

Sprint Customer Care Specialist.I provided support to users with problems with service and device issues.Our team was number 1 with client retention.

I enjoyed many different aspects of the hotel world during my 13 plus years at my hotel.As Front desk supervisor I was able to recruit, interview, hire and train employees.Day to day front desk operations,employee morale and guest services issues.As DOS I had to develop and implement sales strategies through demand analysis.Using knowledge of travel industry market trends.

I designed,developed and delivered training solutions for Workstart.Our program was LMS based.(Learning Management Systems). Our training and placement rate for Welfare recipients was one of the highest in the country.President Clinton and Vice President Gore honored our program with a visit.

GED Instructor for Fresh Start students.Our program included job skills,social issues and basic life planning.