• Drive Small Business Banking product delivery financial management, including portfolio level cross segment CapEx efforts.• Product manager for the build out and management of the cross company Small Business Banking collaboration across the portfolio segments that enhances information sharing, delivers on feature insights and leadership awareness.• Own and lead portfolio segment level feature planning and delivery analytics.• Own and lead yearly portfolio segment delivery planning that provide insight to focus on features and objectives to be delivered.• Co-lead efforts to deliver an enhanced customer on-board journey experience.• Mentoring of Product, project and portfolio managers.• Subject matter expert for the IT and Business PPP origination customer and internal processes.

• As part of the Small Business Banking team, I am focused on delivering results and improving processes through close collaboration with Business, IT, Finance and Process Governance partners.• Delivering results by transforming product delivery processes in a complex, multiple application environment through Agile methodologies while collaborating with Waterfall teams.• Bridging the gap between Agile and standard project teams to provide top priority deliverables that have improved customer experience and engagement.• Facilitation leader, driving the teams through simulations to define system processes, architecture, application impacts, collaborators, most viable product and effort.• Utilizing experience and current delivery needs, assisting in the enterprise process changes to redefine finance and team engagement requirements.• Lead the 2020 PPP IT and Business process collaboration.

Program Manager/Sr. Project Manager and PMO process Change Agent driving business efforts, including regulatory and PMO tool and process improvements.• As the PM using a mixture of Waterfall and Agile, I successfully delivered application based regulatory projects, across multiple lines of business, IT teams and vendors ranging in cost up to $1M• Utilizing Agile/LEAN methodologies, drove PMO innovation and uplift initiative that simplified tools, project templates, required deliverables and web sites including SharePoint and Wiki• Leading the analysis and audit of project processes and financials for adherence and improvement opportunities. Reduced monthly resource forecast effort down 31% an increased financial transparency• Provided Planview PPM tool expertise across IT and Business• As the PM and BA, led the Analysis, Vendor and Organizational Change Management efforts for the PPM (Project and Portfolio Management) tool project, which reached across IT, Business and multiple internal US companies. Deliverables included developing requirements, leading vendor activities, including researching vendor options, initial demo, 2 day demo, vendor scoring, RFP and final tool selection. • Organization Change Management efforts included messaging, identify and attaining buy-in from key stakeholders, training and developing ongoing support across IT and business• Defined, created and delivered the PPM tool IT process change training to PM and Business end users• Introduced utilizing Agile/Kanban within the PMO process improvement efforts and application development projects• Provide PM, Financial and Planview subject matter expertise for PMs, leaders and project partners• Led efforts to determine documentation/artifacts to use for long term application needs and compliancy

• Led a PMO team of 6 Program/Project Managers• Drove team effort improvements to increase resource efficiency across multiple leaders• Executed and delivered multiple programs and projects within scope, budgetary, schedule, benefit, and quality commitments within Clarity• Coordinated with other teams and application areas as necessary to resolve schedule, issues and risks• Provided high level subject matter expertise in areas including program and project management• Drove risk/issue resolution, and appropriate escalations• Scrum Master trained

As a team member of the eCommerce Digital PMO, I was responsible for the Target.com Product, Program, Project and Expense financial oversight and governance as well as process development and improvements. Efforts include:• Manage cross geography direct and indirect team members• Scrum Master, VersionOne and Jira trained• Scrum Master for PMO process improvement efforts including leading the team through the Agile process• Co-led efforts to build out of the eCommerce PMO (Program Management Office)• Project Manager for specialized eCommerce efforts ranging in from $2.8M to $4.7M in size• Led financial oversight and audit of the $100M+ eCommerce Product, project and expense• Led teams through forecast accuracy exercises reducing forecasted spend by $21M• Delivered project subject matter expertise for financials, tools, processes, CA Clarity and reporting• Enterprise IT collaboration to identify and address processes improvements and simplification• Championed and led team through changes while driving efficiencies and consistency across .com• Collaborated across IT teams to share improvements, including forecast accuracy move from 30% to 90%• Reduced errant expenses center costs by 80% and weekly project maintenance by 2600 hours per year• Key partner and contributor on vendor contract negotiations for resources and financials• Managed a team across US and India for PMO run state, financial and process improvement efforts• Defined, created and delivered PM process training for the PMO using Agile and Jira.• Managed and mentored Interns and Tech Program team members• Strong partnership with IT Financial Management team through project / program planning and oversight • Completed CSM, CSPO, Jira and VersionOne training

Responsible for IT operations process ownership including identifying and leading process improvements, designing new processes, developing performance measures, executing existing processes, and identifying the transition plan for the new and existing processes. This included:• Identified, developed processes and defined ownership for missing .com development activities• Led efforts to define and develop operational process improvements that simplified team Best Practices• Program Manager for specialized eCommerce efforts ranging in from $2.8M to $4.7M in size• Provided key resource and financial input to vendor contract negotiations• Managed team and processes across multiple geographical locations• Cross Operations collaboration to identify processes requiring improvements and simplification• Implemented senior level reporting that provided a consistent message across all teams• Provided project and financial subject matter expertise to Project Management teams• Led efforts across 21 internal teams and 16 vendors to define/build and implement .com support processes • Financial oversight and audit of the $18M+ eCommerce operations, developed actionable reporting

Defined business needs and developed innovative solutions that met business objectives. Served as the liaison between IT and business leadership to actualize technology plans and identify the best technology solution. Supported projects through the solution development life cycle including project management and process analysis. Led 6Sigma effort to determine replenishment improvement next steps and adverted a multi million dollar misstep.• Led efforts with stakeholders and support teams to deliver system development requirements• PM for infrastructure efforts that included voice, data and power wiring• PM for projects deploying software and hardware to 1,600+ retail locations across 3 companies. Hardware included PCs, printers (desk and portable types) and handheld devices • Led a 6Sigma effort that stopped a $40M error before it was able to be implemented• Led process change with stakeholders, IT partners and vendors that streamlined project efforts• As the BA, led stakeholders to determine scope of project and analyze current systems and procedures• Project management of miscellaneous projects that fell outside of standard development team knowledge• Participated, drove and documented process improvements to create new Best Practices• Managed efforts to procure hardware and software.• Participated, drove and documented process improvements to create new Best Practices

• Led successful project to deploy hardware and software to 1,400+ retail locations across 3 companies• Managed voice, data and power wiring deployments across 1,400+ retail locations across 3 companies• Implemented the first use of official project plans and Change Management practices within the team• Managed projects that included Infrastructure and Development teams • Responsible for all unique tracking and procedural processes to manage and communicate roll out status• Project Manager for cost reduction initiative project, which provided a yearly savings of $450,000

Resource and project leader with experience managing and training call center teams, processes and project efforts