I am a highly accomplished professional and leader with a rich mix of Business Operations, Customer Support and Executive Management experience having managed a blend of global support organizations. I have a proven track record of success in these areas and I am passionate about building efficiencies in the organization, motivating teams, improving the overall customer experience and most importantly, making a difference.For over 35 years I have worked in and around software / technical support organizations and I am well-versed in business operations, contact center technologies, managing people and inspiring motivation in teams to increase customer satisfaction, drive organizational improvements and pushing towards surpassing revenue targets. I bring to the table experience in leading people, day-to-day business operations and software support and I am well versed with a multitude of systems and employee performance/satisfaction tools. Motivating and retaining employees is paramount to me and creating that ‘perfect culture’ is a key ingredient to reducing churn. To me, it is all about getting new business, retaining existing customers and always keeping a very high level of customer satisfaction that exceeds everyone’s expectations all the time.I have a degree in Management Information Systems from Canisius University in Buffalo, New York and a degree in Computer Science. I was a previous member of the International Customer Service Association, a member of the Service & Support Professionals Association (SSPA), current President of the Eagle Watch Men’s Golf Association and extremely active in coordinating and running charity golf tournaments in and around North Georgia. Outside of the office I enjoy spending time on the golf course, playing other outdoor sports and most importantly, enjoying quality time with family and friends.