Gary J. Brookshier, Chtp Email & Phone Number

Phoenix, AZ, US

Analytics, Process Management, and Application Development supporting varied systems including Saleforce.com, Power BI, Salesforce Analytics/Einstein, Workday, Service Cloud, SQL Server, and Zendesk for varied disciplines including Professional Services, Application Management Support, BPaaS, and Call Center.

Phoenix, Arizona Area

Design and deliver customized private websites for internal use by businesses, Hospitality Management Companies, Hotels, and non-profits by tailoring business processes, internal communications, and document management to the client’s business requirements and corporate culture. Consult with clients to determine project scope, existing processes and.

• Recruited to improve delivery of IT services and provide consultative services to the corporation and its collection of IHG, Marriott, Hilton, Carlson, Hyatt, and independent hotels, restaurants, and resorts.
• IT Project Management focused on the Hospitality Industry
• Enterprise software and hardware licensing, deployment, and support
• Business Analysis, Process Improvement, and software development
• IT infrastructure management

• Direct all systems-, process-, and data-related initiatives for the corporation, existing properties, and new construction
• Oversee management and line-level training programs
• Direct Internal Audit Team insuring consistency of financial, guest services, emergency, and security systems audits
• Direct Franchise Standards committee and SOP development
• Foster the development of IT, Training, and Internal Audit Teams

Business

Associate Of Arts (Aa), Computer And Information Systems Security/Information Assurance, High Honors

Activities and Societies: Phi Theta Kappa