Gary Johnstone Email & Phone Number

Melbourne

Delivered IBMs suite of required Management and Leadership Development programs to newly appointed people Managers. Delivered these programs both face to face and via the Live Virtual Classroom (Centra and Blackboard Collaborate).Consistently achieved above target participant satisfaction results.Topics covered included: Leadership Framework, Manager Effectiveness Framework, Whole Brain Thinking, Employee Experience & Leader Influence, Organisational Climate, Emotional Intelligence, Personal Responsibility, Coaching(GROW model), Leadership Derailment Factors, Leadership Competencies, Emotional Intelligence, Time management, Delegation, Motivation, Feedback, Networking and Collaboration, Developing Executive Presentation Skills and Presence, Presenting with Eminence, Leading Leaders Upline Accelerator, Leadership Development modules (various topics)

Various

1st line service delivery manager - mid-range service team Victoria1st line service delivery manager - large systems service team - Western Australia2nd line service delivery Branch manager - Queensland3rd line service delivery Country manager - Australia and New ZealandService Delivery executive - Telstra Integrated Account

Melbourne, Australia

Field service technician - office products division (typewriters, photocopiers, card punches & verifiers)Managed very high call volume and large geographic territories

South Melbourne

12 months training as a motor mechanic at R.A.E.M.E training centre in Bandiana, Wodonga.Then worked as a practicing mechanic for the remainder of my 6 year term.Left the army as a VACC qualified mechanic.Worked as a mechanic and sales person for 8-9 months before discovering and joining IBM