Role listed
Self-Employed / Independent Consultant
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Gary Jones Email & Phone Number
Transformational Field Operations Executive | Boosting NPS by +64 | Driving 30% YoY Growth in Service Revenue | Expert in Global Service Ops, Reverse Logistics & Customer Care | FAA/FDA Regulated | Medical Devices & Tech
at
Self-Employed / Independent Consultant
1 work email found
@fsaservice.com
6 phones found area 949 and 714
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Self-Employed / Independent Consultant
Role
Transformational Field Operations Executive | Boosting NPS by +64 | Driving 30% YoY Growth in Service Revenue | Expert in Global Service Ops, Reverse Logistics & Customer Care | FAA/FDA Regulated | Medical Devices & Tech
Location
Orange County, California, United States
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Gary Jones is listed as Transformational Field Operations Executive | Boosting NPS by +64 | Driving 30% YoY Growth in Service Revenue | Expert in Global Service Ops, Reverse Logistics & Customer Care | FAA/FDA Regulated | Medical Devices & Tech at Self-Employed / Independent Consultant, based in Orange County, California, United States. AeroLeads shows a work email signal at fsaservice.com, phone signal with area code 949, 714, and a matched LinkedIn profile for Gary Jones.
Gary Jones previously worked as Managing Director of Operations at Full Spectrum Lab Services From Cbre and Sr Director Global Field & Technical Operations at Quest International Inc.. Gary Jones holds Mba, International Business from National University.
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{first_initial}{last}@fsaservice.com
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Profile bio
About Gary Jones
🔑 Elevating Customer Service to Drive Repeat Sales and ReferralsIf your business depends on:✔️ Delighted customers who keep coming back✔️ Repeat sales that fuel sustainable growth✔️ Referrals that amplify your brand’s reputationThen it’s time to connect.📊 Did you know?✔️ 88% of consumers choose brands with exceptional customer service over those with innovative products.✔️ 68% of customers leave brands due to poor service—compared to only 13% who leave due to product issues.These numbers don’t lie: Customer service is often more influential than the product itself.I’m Gary Jones, and I specialize in transforming customer service operations into powerful, brand-defining experiences. Using advanced modeling and technology, I lead teams that secure the 2nd sale—winning back customers and turning them into loyal advocates.What I bring to the table:💡 Cross-functional collaboration for seamless service delivery🌟 Inspiring and motivating teams to achieve excellence🎯 Simplifying the customer journey for greater satisfactionMy leadership has been recognized by multiple professional associations for delivering award-winning, best-in-class service operations.💬 Let’s discuss how exceptional customer service can become your competitive edge.📩 Message me today to start the conversation.Gary JonesGlobal Service Operations Executive✉ gary.jones@premiumlink.com☏ 949.903.4143KEY COMPETENCIES- Balanced, Strategic & Tactical Service Operator- Client Support: Scientific, Technical, Clinical - Regulated Industry Exp (FAA/FDA/GXP)- QMS: ISO 9001, 13485, 17025, 14001- Objectives Alignment, Metrics, KPIs- BPO and Partner Management- Public, Portfolio, Private Company Experience- Effective Leadership & Mentoring Skills- Organizational Design, Succession Planning- Customer Success Management and Training- Escalation, Crisis Mitigation, Issue Resolution - Reverse Logistics, Depot Repair, Field Support- Cross-Functional Teaming, Relationship Building- Global Reporting: US, EMEA, APAC, Japan
Listed skills include Cross Functional Team Leadership, Leadership, Program Management, Management, and 18 others.
Current workplace
Gary Jones's current company
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Self-Employed / Independent Consultant
8 roles · 29 years
Gary Jones work experience
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Managing Director Of Operations
FULL SPECTRUM LAB SERVICES from CBRE, Newport Beach, CA (multi-vendor laboratory equip services)► Lab Services | Operations Leader | Driving Growth, Integration, and Excellence in Service DeliveryProven track record of operational leadership in the laboratory services industry, specializing in scaling teams, integrating acquisitions, and delivering exceptional customer experiences. Key achievements include:• Strategic Integration & Business Growth: Operational leader for the integration of four acquisitions and successfully facilitated the sale of the merged company to CBRE.• Team Leadership: Managed a diverse team of 150+ chemists and technical professionals, consistently achieving performance goals and delivering high-quality lab equipment services.• Customer-Centric Solutions: Leveraged technical expertise and operational insight to resolve complex customer challenges, fostering trust and satisfaction.• Employee Development: Launched a mentorship program that empowered employees, supported career growth, and enhanced team engagement.• Organizational Excellence: Designed and implemented an effective supervisory network, driving customer satisfaction metrics with a Net Promoter Score (NPS) of +73 and a Customer Effort Score (CES) of 6.5/7.Field Service Engineering, Supply Chain, QA, Training, Contracts, Call Center, Facilities, Fleet Mgmt
Dec 2020 - Dec 2024
Sr Director Global Field & Technical Operations
QUEST INTERNATIONAL, Irvine, CA (service partner to many of the world’s largest healthcare OEMs)► Healthcare Services Operations Leader | Building Scalable Solutions and Enhancing CXRecruited to develop and scale managed services and delivery operations for healthcare OEMs, driving efficiency and exceptional customer experiences.• Efficient Service Models: Designed a streamlined field service team by leveraging strategic partnerships, optimizing resources while maintaining a lean W2 workforce.• Technology-Driven Innovation: Led the adoption of merged reality tools for performance management and customer training, significantly improving operational efficiency and customer experience (CX).Global Operations, Field Support, Managed Services, Clinical Support, Customer Training, Service Sales
Jan 2018 - Dec 2020
Sr Director Customer Care | Director Customer Service | Director Operations | Call Center Operations
MASIMO CORP, Irvine, CA (patient monitoring medical device manufacturer)► Medical Devices | Global Customer Care Executive | Transforming Service Operations into Revenue-Generating AssetsRecruited to establish and scale a global customer care division for a leading patient monitoring company, transforming it into a core business segment with 15 service centers and a worldwide team of 125+.• Revenue Growth: Drove 30% year-over-year sales growth by commercializing previously free, market-driven service offerings.• Customer Experience Excellence: Earned recognition from the Omega Management Group for achieving a stellar Net Promoter Score (NPS) of +64.• Operational Efficiency: Streamlined reverse logistics into a three-phase process, slashing repair turnaround times from over 30 days to just four.Global Operations, Call Center, Customer Support, Reverse Logistics, Repair / Refurb, Service Sales
2009 - Jan 2018
Vp Customer Support | Program Management | Global Operations | Product Support | Aftermarket Sales
THALES AVIONICS, Irvine, CA (in-flight systems manufacturer)► Aerospace Global Operations Leader | Aerospace Services & In-Service Support ExcellenceRecruited to lead and prepare a 300+ person aerospace services team for the successful release of the Boeing 787, delivering operational readiness in a complex, FAA-regulated environment.• Strategic Leadership: Established global in-service support processes, fostering a KPI-driven culture to ensure performance excellence.• Executive Management: Directly led nine director-level executives within a matrixed organization, driving collaboration and accountability across teams.Global Field Operations, Program Management, Product Support, Supply Chain, Service Quality
2006 - 2008
~2 yrs
Director Customer Support | Program Management | Technical Marketing | Operations | Customer Support
QUANTUM CORP, Irvine, CA (data storage and robotics manufacturer)► Data Storage and Robotics | Innovative Service Infrastructure Architect | Outsourcing Excellence & Industry-First SolutionsRecognized leader in designing and implementing support infrastructures that drive operational efficiency and industry differentiation.• Award-Winning Outsourcing Practices: Built a comprehensive support model combining in-house, outsourced, onshore, and offshore resources, earning the prestigious Star Award for Best-In-Class Outsourcing Practices.• Industry Pioneer: Differentiated the company as the first in the sector to integrate machine-to-machine (M2M) predictive fault monitoring and remote diagnostics, setting a new standard for proactive service delivery.Global Operations, OEM Program Management, Technical Marketing, Product Support, Field Service
1998 - 2006
~8 yrs
Core Team Leader | Program Management
AST Computer was acquired by Samsung. ► Core team leader for Business Desktop Computers | Program Management.Customer and Technical Support, Field Service, Sustaining Engineering, Program Management
Feb 1995 - 1998
Director Of Customer Service
AST COMPUTER, Irvine, CA (original PC manufacturer, a Samsung subsidiary)► Customer Support; Field EngineeringCustomer and Technical Support, Field Service, Sustaining Engineering, Program Management
Aug 1983 - Feb 1995
2 education records
Gary Jones education
Mba, International Business
National University
Ba, Business Administration
National University
FAQ
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What company does Gary Jones work for?
Gary Jones works for Self-Employed / Independent Consultant.
What is Gary Jones's role at Self-Employed / Independent Consultant?
Gary Jones is listed as Transformational Field Operations Executive | Boosting NPS by +64 | Driving 30% YoY Growth in Service Revenue | Expert in Global Service Ops, Reverse Logistics & Customer Care | FAA/FDA Regulated | Medical Devices & Tech at Self-Employed / Independent Consultant.
What is Gary Jones's email address?
AeroLeads has found 1 work email signal at @fsaservice.com for Gary Jones at Self-Employed / Independent Consultant.
What is Gary Jones's phone number?
AeroLeads has found 6 phone signal(s) with area code 949, 714 for Gary Jones at Self-Employed / Independent Consultant.
Where is Gary Jones based?
Gary Jones is based in Orange County, California, United States while working with Self-Employed / Independent Consultant.
What companies has Gary Jones worked for?
Gary Jones has worked for Self-Employed / Independent Consultant, Full Spectrum Lab Services From Cbre, Quest International Inc., Masimo Corporation, and Thales Avionics.
How can I contact Gary Jones?
You can use AeroLeads to view verified contact signals for Gary Jones at Self-Employed / Independent Consultant, including work email, phone, and LinkedIn data when available.
What schools did Gary Jones attend?
Gary Jones holds Mba, International Business from National University.
What skills is Gary Jones known for?
Gary Jones is listed with skills including Cross Functional Team Leadership, Leadership, Program Management, Management, Product Development, Customer Service, Outsourcing, and Process Improvement.
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