• Manage key vendor relationships.• Resolve escalated issues.• Read and interpret contract terms.• Validate and monitor contract compliance.• Reconcile and facilitate invoice payment.• Maintain master control tables containing data from vendors and internal sources to create reporting on both a standard and ad-hoc basis.• Project support includes logging and tracking vendor issues, vendor projects, data mining, and ensuring the project is completed on time.• Facilitate communication.• Develop, document and maintain standard operating procedures.• Analyzing data, importing/exporting data with Access, SQL Server, Toad, and Cognos, for creating reports with specific business rules as required.• Information Owner for TSYS eConnections.• Vendor Spend Dollars yearly request and reporting.• Alteryx Development.• Tableau Development.

• Development, production and distribution of key client service related metrics on a daily, weekly, monthly and ad hoc basis• Provide on-time and accurate reporting for Treasury Services. • Responsible for managing large sets of data, across multiple platforms, for processing according to defined parameters and reporting requirements.• Identify opportunities to streamline and automate reporting requests.• Support the development of ad hoc reporting.• Effectively practice quality control to support consistent high quality reporting.• Develop processes and write procedures to hand off to team members overseas. (Mumbai and Manila).• Provide weekly training to team members overseas and provide technical and backup support daily.

• Managed all product and service delivery activity across JPMorgan Chase Disciplines as required. • Pro-actively provided product managers feedback on deal specific issues and trends in the market.• Designed and maintained several ad-hoc reports for team to measure call activity, availability, etc.• Created and designed an access database for the implementation team to track Token Shipping Information, Rejects, Open Aging Report, and Access Open Activity Report. This provided the team with a quick and efficient way to view this data.• Provided support to Delivery Specialist Manager in planning and delivering new products to achieve the team’s collective objectives.• Worked within the required time frames to deliver solutions to internal and external parties.

• Managed the verification of inbound/outbound interface files for CAP-Computer Associate Profitability (Bank One Commercial Billing System) on a daily and monthly basis.• Relational database management and query skills combined with an understanding of banking and finance. • Redesigned and facilitated the Incident Tracking Log Access Database for tracking interface issues.• Designed and built a database to track Exception Priced Service Records.• Provided ad hoc management reporting.• Further duties included MICM (Infopoint Master Information and Control Manager) record setup and modification.

• Designed, implemented, and maintained 2 Microsoft Access databases. The Michigan Conversion Access Database and the Illinois Conversion Access Database. These Databases were used to monitor what clients had converted over their commercial accounts and payments. Daily conference calls were done to manage these conversions. These databases have been updated to include a multitude of items that is used through the Accounts Receivable department and is now referred to as GTS Billing Accounts Receivable.• Managed the quality control of 3000 payments weekly primarily for Illinois and all maintenance within the workflow area.• Maintained and found missing payments from clients by calling or emailing client. Clients would send in payments without account numbers.• Worked our Customer Support Line to answer any questions from clients.