Gary Timmons Email and Phone Number

Install, maintain, troubleshoot, and administer planning and scheduling applications and servers. Work with application users and team members to research/solve issues, analyze, develop, maintain, and improve the tools we use. Conduct training sessions via Skype, conference calls, and face to face. Attend monthly agile methodology meetings. Applications and tools include Arkieva, AspenTech Plant Scheduler, Power BI, SAP, SQL Server, Windows Server 2008, 2012, 2016, XML, Excel, Powerpoint… Show more Install, maintain, troubleshoot, and administer planning and scheduling applications and servers. Work with application users and team members to research/solve issues, analyze, develop, maintain, and improve the tools we use. Conduct training sessions via Skype, conference calls, and face to face. Attend monthly agile methodology meetings. Applications and tools include Arkieva, AspenTech Plant Scheduler, Power BI, SAP, SQL Server, Windows Server 2008, 2012, 2016, XML, Excel, Powerpoint, Citrix, Outlook, Windows Powershell, and Batch script. I am now learning the in depth process of production scheduling. Show less

Provided technical support via telephone or face to face for in-house staff on all network applications.

Troubleshot and worked with users to resolve web application issues. Also helped users understand and how to use the application.

Relayed automotive problems from technicians to customers and customers to technicians. Provided ongoing technical support for service department in software and web based applications. Install, troubleshoot, maintain, and repair computer software/hardware problems for Service Department computers. Managed and trained all departments in using internal and external software. Relay potential automotive problems from technicians to customers

Provided ongoing technical support/troubleshooting in-store and in-home to enhance customer service experience.

Provided ongoing technical support for clientele in areas of hardware and software.

Responsible for quality repairs of PC’s. I worked burning software images onto PC's and repairing PC's. Worked closely with Engineering Department to pinpoint hardware incompatibilities.