Gary Worth Email & Phone Number

St. Louis, MO, US

• Business Analyst partnering with a Systems Integrator (Apex IT) to map current and future state processes, and design, configure and deploy a global Oracle Customer Experience (CX) cloud solution.
• Implementing Oracle CX subscriptions, including Sales & Service, Marketing, Commerce, Partner Portals, and Field Service.
• Gather requirements, communicate effectively to various levels in the business, and have a technical understanding to help deliver solutions that meet the needs of the company.
• Lead projects including preparing and communicating status reports that track scope, issues, budget, and timeline.
• Scrum Master for IT development team.

Hanover, MD, US

• TEKsystems contractor working with Watlow Electric Manufacturing Company.
• Completed an extensive CRM platform evaluation process comparing Salesforce vs. Oracle CX. Gathered requirements and performed functional capability assessments. Researched and analyzed platform performance, the total.
• Coordinated discovery sessions with CRM System Integrators, performed proposal & cost analysis, and presented recommendations to Executive Team.
• Partnered with Systems Integrator (Apex IT) in Capability Maturity Model (CMM) workshops, Business Process Mapping (BPM) workshops, and expanded scope to include field service operations and a newly acquired European.
• Gathered Field Service business and functional requirements, and evaluated cloud-based solutions including Oracle Field Service (OFS).
• Defined how BA Team and IT Developers will be measured, identifying KPIs for continuous improvement

Sarasota, FL, US

• Senior Systems Analyst responsible for needs analysis, creating user stories and requirements, managing product backlogs, signing off as Product Owner, and go-live business support.
• Business Analyst, Product Owner, and Scrum Master for an agile Java web development team based on Scrum.
• Salesforce CRM Administrator support, entity, and process configuration, security management
• Identify and develop process improvements and data validation rules to enforce company data policies, procedures, and efficiencies.
• Plan, review, and revise configurations and customizations of business systems, as needed to meet evolving needs of the business.
• Develop, test, and deploy customizations, custom objects, and new functionality based on evolving business needs.

Tampa, FL, US

• Responsible for new CRM products deployed on smart client, web-based and mobile surfaces.
• Worked collaboratively with business resources to produce user stories.
• Performed configuration and customization of Microsoft Dynamics CRM platform, developing forms, workflows, views, dashboards, business processes, and reports.
• Account management, contact management, lead generation, opportunity management, project management, and resource management.

Dublin, CA, US

• Team successfully implemented Oracle portals encompassing employee management, payroll, benefits, content management, search, workspace collaboration, and news feeds.
• Team successfully implemented Salesforce.com from concept through post go-live support.

Dublin, CA, US

In this role, I was a CRM Analyst for an application with over 125,000 users. My responsibilities included full software development lifecycle, writing functional specifications, configuration/customization, test cases, implementation plans, training and support.

In this role, I was a Systems Analyst consultant for an international pharmaceutical company on a post-marketing clinical trials project.

Bachelor Of Science (B.S.), Decision Information Science, College Of Business Administration

Associate Of Arts (A.A.)