Engage and establish relationships with Executive Leaders of key accounts, providing prescriptive guidance and transformational roadmaps for complex business-IT transformations including modernization, digital transformation, digital platforms, cloud migrations, governance, service management, enterprise architecture and automation.

Senior Technical Executive for State & Local Government, Education, Healthcare and Life Sciences Industries. Drives client interactions that identify enabling transformative infrastructure solutions for Clients’ digital transformation aspirations focusing on Cloud Computing, Cloud Services, Orchestration & Automation, and modern ways to deliver IT service management and operations. Provides architecture support for large complex deals. Inspires a team of Chief Architects that are technical… Show more Senior Technical Executive for State & Local Government, Education, Healthcare and Life Sciences Industries. Drives client interactions that identify enabling transformative infrastructure solutions for Clients’ digital transformation aspirations focusing on Cloud Computing, Cloud Services, Orchestration & Automation, and modern ways to deliver IT service management and operations. Provides architecture support for large complex deals. Inspires a team of Chief Architects that are technical leaders for large accounts who drive technical strategy and architecture for continuous improvements that grows revenue, reduce costs and improves client satisfaction. Works closely with Sales Leaders for State & Local Government, Education, Healthcare and Life Sciences Industries, defining strategic sales plays that address gaps in quarterly business metrics. Show less

Appointed in April 2001. As an IBM Distinguished Engineer, participates in cross business unit initiatives that address IBM strategic imperatives. Participates in enterprise teams that analyze emerging trends, competitive threats and makes recommendations that transform corporate processes, products, and offerings. Participates in enterprise programs that develop new technical leaders and programs that attract, motivate and retain talent.

Identified and led projects that created new business capabilities from emerging technologies and IBM Research assets that improved service delivery and addressed challenging client use cases. One key achievement was bringing to market advances in AI Natural Language Processing and unstructured data analytics in order to transform service management and operations.

Global leader for bringing to market novel process outsourcing assets and tools. Relationship Manager for the Global Process Outsourcing (GPS) business unit of GTS and Chief Architect for Research's GPS Services Innovation Lab. Thru these roles, helped transform GPS from a primarily billable hourly based business model to one based on higher margin standard networked delivered business process services. Key achievements include that first transfer of technology from the IBM Watson Jeopardy… Show more Global leader for bringing to market novel process outsourcing assets and tools. Relationship Manager for the Global Process Outsourcing (GPS) business unit of GTS and Chief Architect for Research's GPS Services Innovation Lab. Thru these roles, helped transform GPS from a primarily billable hourly based business model to one based on higher margin standard networked delivered business process services. Key achievements include that first transfer of technology from the IBM Watson Jeopardy Project to the Global Process Services Business Unit. Show less

Global leader for solution technical strategy, global solution architecture, led solutioning for large complex deals, Chief Architect for Offering Development. Key achievements include leading the creation of a secure, multi-tenant, multi-channel unified communications platform that significantly reduced time to onboard Clients and reduced operational costs. Also, pioneered and brought to market IBM Research AI assets in speech2text and natural language processing to created contact center… Show more Global leader for solution technical strategy, global solution architecture, led solutioning for large complex deals, Chief Architect for Offering Development. Key achievements include leading the creation of a secure, multi-tenant, multi-channel unified communications platform that significantly reduced time to onboard Clients and reduced operational costs. Also, pioneered and brought to market IBM Research AI assets in speech2text and natural language processing to created contact center chatbot capability that reduced agent talk time and increased client satisfaction. Patent awarded for idea in this area. Show less

Broadening assignment to expand my experience beyond a Customer Facing Technologist. I spent several months in three different business units, IBM Research, IBM Server Group and IBM Software Group. The purpose of these assignments was to understand future directions of products & technology; Learn key aspects of how the organization operates; Meet key thought leaders; and help improve technology roadmaps based on my client and services experience.

Participated in business development and held responsibility for the technical health and oversight of existing contracts, technical vitality of the Sector’s Architects and was the Lead Architect for sales engagements. In addition, I was Chief Architect for several large accounts in IBM State and Local Government Services organization, Western Sector

Various Consulting Engagements within State&Local Government Industry.