Engaging premium partners with Google's online marketing solutions- Identifying exciting new opportunities by strategic and targeted prospecting, and building a connection as a first step towards a strong customer relationship.- Collaborating closely with regional teams of online advertising experts at Google, in order to provide new high-potential advertisers with the best experience and results possible in achieving their online marketing goals.- Using my knowledge of online consumer behaviour and digital trends to assist companies in finding opportunities to connect with their target audience in the moments that matter.

- Specifically focused on working with app-first clients on the consultation, design and implementation of performance driven user acquisition via Google's App Campaigns- Supporting & developing these partnerships through a 182 day on-boarding initiative with our App Development team- Working closely with Google UA specialists optimising performance driven campaigns for clients via Google Search, Display, YouTube, AdMob & Google Play

Conducting weekly feedback sessions for 25-30 first level support agents on their daily performances and behavioural activities on a outsourced contract for a major multinational client covering the Entertainment & Devices sector. - Drive specified team CSAT targets and other quality KPIs.- Assist the quality and training leads in finding ways towards driving quality metric improvements.- Identify development and training requirements to ensure team goals are achieved or exceeded.- Management of client calibrations and attendance.- Meet and deliver quality one-on-one feedback.

Responsibilities include to document, validate and diagnose clients billing and technical issues for the Swedish LOB. Providing clients with tailored solutions through active listening for effective issue identification, navigating customer's through troubleshooting steps in a real time environment. Administrative work such as follow up, manage and organize case wellness on a daily basis, escalate cases to appropriate departments to agreed service standards.