Leads operations through periods of growth and change (including startup of physical and e-commerce business) by coaching staff members to achieve corporate objectives while advancing continuous improvement to quality, accuracy, and production. Astutely manages scheduling and teams, ensuring staffing strategies meet business goals and project needs while optimizing employee engagement through recognition events and activities. Communicates effectively across lines of business/staff levels.Select Career Highlights• Oversaw returns from stores due to overstock inventory, customer returns, and recalls from vendors across 120 locations spread across 7 states.• Designed location and process for transitioning return inventory to an offsite location, including product flow strategies and warehouse layout, in order to optimize efficiency.• Developed the concept for a sample store and managed related inventory, increasing store revenue generation from $10K to $70K; setup sales sample program for other distribution centers.• Collaborated with customers to establish shipping standards and launched a new shipping program that lowered costs and improved inventory/distribution tracking.• Managed multiple training courses for supervisors; created materials, lead courses for dozens of students in a classroom setting, and gathered feedback to enhance future training sessions.• Created a comprehensive Contract Labor program to standardize ordering of contract labor for distribution centers and corporate office; negotiated bill rates, managed labor costs by department, handling reimbursements from vendors, verified invoices, and resolved any discrepancies.