Customer Support management professional with over 15 years experience in the computer systems industry. Broad background in the full range of enterprise and mission-critical Customer Support activities, including managing 1st, 2nd, and 3rd level technical support organizations. Extensive technical management and project management experience with a proven ability to drive projects and deliver results. Strong team building skills are balanced with a thorough knowledge of scalable business practices in the high tech industry.Received Sun's Management Excellence recognition as the top-rated manager in the Customer Service organization for two consecutive years, based on employee feedback.Specialties: As a Customer Service Manager, I have proven experience building strong and productive teams, increasing my employees' satisfaction, loyalty, and productivity. Through my leadership my employees have been empowered to succeed individually and as a team by establishing strong core values. As a manager, I've utilized operational metrics and targeted those core values in order to create a dynamic and spirited work environment.