Operations Coordinator
CurrentResponsible for both Project Management along with establishing partnerships with other Silicon Valley non-profit organizations. Transitioned from volunteer to a staff employee.
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@innvision.net
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Gary Krause is listed as Operations Coordinator at InnVision, based in Campbell, California, United States. AeroLeads shows a work email signal at innvision.net and a matched LinkedIn profile for Gary Krause.
Gary Krause previously worked as Technical Escalation Manager at Sun Microsytems and Customer Support Manager at Sun Microsystems. Gary Krause studied at Other.
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Customer Support management professional with over 15 years experience in the computer systems industry. Broad background in the full range of enterprise and mission-critical Customer Support activities, including managing 1st, 2nd, and 3rd level technical support organizations. Extensive technical management and project management experience with a proven ability to drive projects and deliver results. Strong team building skills are balanced with a thorough knowledge of scalable business practices in the high tech industry.Received Sun's Management Excellence recognition as the top-rated manager in the Customer Service organization for two consecutive years, based on employee feedback.Specialties: As a Customer Service Manager, I have proven experience building strong and productive teams, increasing my employees' satisfaction, loyalty, and productivity. Through my leadership my employees have been empowered to succeed individually and as a team by establishing strong core values. As a manager, I've utilized operational metrics and targeted those core values in order to create a dynamic and spirited work environment.
Listed skills include Escalation Management, Customer Satisfaction, Customer Advocacy, Incident Handling, and 45 others.
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Responsible for both Project Management along with establishing partnerships with other Silicon Valley non-profit organizations. Transitioned from volunteer to a staff employee.
Act as technical interface between the Customer Care Center, field and customer in driving the resolution of critical, complex, and multi-product issues in mission critical customer environments.Engage with all levels of management within the customer, Sun business units, and internal functional groups, to perform escalation management for the most complex.
Designed, developed, and implemented processes and systems to support and enhance the technical support function, including workflow, incident management, and metrics.Proven leader dedicated to building high performing teams and delivering results. Strong communicator and teammate who is able to gain commitment from diverse constituents.
Field Support Manager - Headquarters Service Planning Staff.Call center manager/duty manager. Coordinate management escalations and resolve customer satisfaction issues. Provided single point of contact for escalated issues and consistency in escalation management.
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Gary Krause works for InnVision.
Gary Krause is listed as Operations Coordinator at InnVision.
AeroLeads has found 2 work email signals at @innvision.net for Gary Krause at InnVision.
Gary Krause is based in Campbell, California, United States while working with InnVision.
Gary Krause has worked for Innvision, Sun Microsytems, Sun Microsystems, and Ibm.
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Gary Krause studied at Other.
Gary Krause is listed with skills including Escalation Management, Customer Satisfaction, Customer Advocacy, Incident Handling, Dns, Sharepoint, Enterprise Software, and Solaris.
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