Managing the Service Delivery for two clients in the Advanced Education and Energy and Resources sector, and Project Delivery for a client in the Public Sector sector. Main responsibilities include defining project timeline, managing team resource, and project finances. In addition to Client Delivery, Lead of the Summer Internship committee, delivering a comprehensive internship program to empower and facilitate the growth of our interns.• Secured a contract renewal with increased annual revenue of 180% through fostering of client relationships and differentiating our value proposition by proactively providing advisory of other systems, leading to a decision that awards us the responsibility to manage their entire portfolio of operational systems.• Managed an implementation team of 5 people to develop and deploy a payment solution that generates $1.5 million annually and is available to 2 million citizens. • Attained a 100% service availability by recognizing and rectifying potential issues prior to issues surfacing, maximizing the citizen’s experience when using the system.• Reduced data integrity issues by identifying key deficiencies in client’s business process and leading functional business requirements gathering sessions to propose solutions that are viable within their budget and business constraints.• Increased intern engagement by spearheading the Summer Internship Committee to plan activities that allows interns to gain insights and experience from senior leadership and gain core consulting skills to excel in their roles.

As Consultant, main responsibilities include architecting system design changes, providing technical advisory on development implementation, and leading day-to-day technical operations.• Generated $3.5 million of revenue through the authoring of major sections of a proposal to highlight the team’s strengths, capabilities and accomplishment, resulting in the awarding of a multi-year contract with opportunities for future renewal.• Designed a customized business intelligence tool within a span of a week that has the flexibility to process proprietary data and generate quick business-focused insights to resolve a critical operational bottleneck issue.

As an analyst of the technology service line client engagement team, specific responsibilities include leveraging state-of-the-art technologies to implement enterprise software, deliver technology assessments, and provide technology strategy and advisory.• Reduced downtime of critical system monitoring tool by leading a team of internal and vendor technicians in troubleshooting networking configuration problems by leveraging the unique skillset of each member. • Increased effectiveness of monitoring and troubleshooting tool by designing a customized JavaScript to enable capture of additional data and fields via HTTP cookies. • Maximized user experience by designing key performance indicators on critical system actions to identify system responsiveness. • Increased efficient utilization of work hours by identifying and developing automation tools using Java and PowerShell to eliminate repetitive tasks by at least 100 hours annually.• Minimized client impacting system downtime by identifying potential problems before work hours to ensure system is functional when users logon.• Maintained high client relationship by communicating status updates and escalating issue as appropriate to ensure user is well informed of progress. • Reduced incident response time by 90% through the design of an automated monitoring and alerting tool. • Attained 100% service level agreement compliance by designing and enforcing communication and process guidelines to increase redundancy and efficiency. • Enabled compliance and performance monitoring by programming a tool that parses existing log files to report performance metrics.

As a SDE Intern of the Amazon development team, responsibilities include solving technical challenges in the areas of distributed systems, data mining, optimization, scalability, security and tweaking algorithms, Project and operational deliverable directly impact on the evolution of the Amazon e-commerce platform.• Prevented system interruption due to error prone deployment by adhering to a risk mitigation deployment pipeline• Increased system functionality through requirements gathering, prototyping, and developing inventory management tools• Reduced application response time by 80% through database query optimization and application cache management• Delivered reports of key performance indicators by systematically implementing logging tools and capturing system metrics• Enabled analysis and comparison of similar data by standardizing data formatting convention• Optimized reusability and maintainability of function and code by redesigning functional class into separate modular classes• Designed new database tables to allow addition of features without compromising performance

As a Business Technology Analyst Intern of the entrepreneurial client engagement team, specific responsibilities include leveraging state-of-the-art technologies to implement enterprise software, deliver technology assessments, and provide technology strategy and advisory.• Researched potential business development opportunities in the market through analysis of industry trends using developed methodologies and frameworks, and project management skills• Cooperated with system implementation team on a 4 phase waterfall approach by maintaining application development and project management tools• Configured testing parameters for Oracle Load Testing to allow for simultaneous testing on both Oracle and non-Oracle systems, enabling creation of realistic testing scenarios• Enabled automated testing through capturing, recording and playback to replicate user and system maintenance actions• Reduced needs for system and personnel resources by developing techniques for flexible use of testing scripts across multiple system environments• Reduced system downtime by ensuring system maintains scalability through concurrent object requests, simulating typical system load of 1000s of users• Compiled a list of system action metrics to use as benchmark for future performance comparison• Validated effectiveness and cost savings of automated load testing against alternatives• Developed recommendations on testing practices for higher quality system development

Main responsibilities as a Heavy Oil IT Analyst includes working with the business to develop IT solutions that meet their needs. Some specific responsibilities include creating IT investment proposals by gathering and documenting business requirements, understanding and developing business procedures, and handling small infrastructure projects.• Created IT investments proposal by gathering and documenting business requirements• Designed and implemented a redundant/parallel system setup to ensure the 99.7% availability compliancy requirement is met for a Priority 1 operation system• Ensured timely completion of project by effective use of project manage techniques and activities scheduling, such as building slack time, crashing, fast tracking• Reduced IT operational cost by $10,000 through an initiative to identify unused assets and re-allocated them to meet inventory demand• Increased operator’s technical competency by documenting and analyzing their IT usage habits, simplifying tasks to match their skill level, and building trust through conversations with IT support• Achieved a clear channel of communication through detailed documentation and progress reports, and communicating with stakeholders on a weekly basis• Minimized operators onboarding timeframe by 50% through analyzing and further improving business process while maintaining compliance with information risk management regulations

• Assisted increasing class average by 4% from previous term through assisting students with understanding learning goals and promoting application of knowledge in assignments• Attained a record of marking assignments with a 100% fair and accuracy rating, and completion within 3 business days