Gary Lafreniere

Gary Lafreniere Email and Phone Number

Principal Business Systems Analyst @ Intuit
Mountain View
Gary Lafreniere's Location
San Diego, California, United States, United States
Gary Lafreniere's Contact Details
About Gary Lafreniere

• Talented Product Management/Analytics professional with over 20 years of career progression in high performing Fortune 500 companies.• Proven performance in product management responsibilities, including driving product requirements for back office systems, new order and customer management process flows and new market launches.• Solid performance in outbound telemarketing strategy, compliance and lead management.• Experience in application management and execution across business units utilizing SCRUM methodologies.• Strong customer relations skills as well as external partner / vendor management experience with skilled contract management and negotiation skills.• Development of support models for 3rd party application management/administration• Innovation through 30+ granted patents focused in digital media and telecommunication intergration.Areas of strength and knowledge:• Project Management • Product Management • Agile Methodologies • Speech Analytics • Outbound Telemarketing Analysis • Enterprise Application • Systems Integrations • Product Management •Tableau –Visual Analytics • Dialing Strategies • 3rd Party/Vendor Management • Contract Management / Negotiation • Quality Assurance • Back Office Operations • Billing Platform Integration • Revenue Assurance •Systems (CRM/Web) Integration • Salesforce • Glance • POS • Payment Risk/Service

Gary Lafreniere's Current Company Details
Intuit

Intuit

View
Principal Business Systems Analyst
Mountain View
Website:
intuit.com
Employees:
5
Company phone:
1-888-843-5449
Gary Lafreniere Work Experience Details
  • Intuit
    Principal Business System Analyst
    Intuit Nov 2021 - Present
    Mountain View, California, Us
    E2E technology partner with TurboTax Live Product teams, defining and implementing new platform features and transform Customer Success into a world class, service-centric organization.
  • Intuit
    Sr Product Manager - Salesforce Service Cloud
    Intuit Aug 2019 - Nov 2021
    Mountain View, California, Us
  • Intuit
    Sr Product Manager - Capital / Payments
    Intuit Aug 2018 - Aug 2019
    Mountain View, California, Us
    Owner of the end to end expert technology experiences for our QuickBooks Payments, Capital and Developer Products.
  • Intuit
    Staff Business Systems Analyst
    Intuit Sep 2014 - Aug 2018
    Mountain View, California, Us
  • Afni
    Senior Manager Enterprise Services
    Afni Aug 2013 - Sep 2014
    Bloomington, Il, Us
  • Afni
    Senior Project Manager
    Afni Mar 2011 - Aug 2013
    Bloomington, Il, Us
  • Centurylink
    Manager - Product Manager / Operations
    Centurylink Sep 2009 - Mar 2011
    Monroe, La, Us
  • Centurylink
    Product Manager - Revenue Assurance
    Centurylink Oct 2008 - Oct 2009
    Monroe, La, Us
  • Centurylink
    Product Manager - Dish Network
    Centurylink Feb 2006 - Oct 2008
    Monroe, La, Us
  • Sprint
    Call Center Sales & Care Supervisor
    Sprint Jan 2005 - Jan 2006
    Overland Park, Kansas, Us
  • Sprint
    Sales Trainer/Development
    Sprint Jan 2004 - Dec 2004
    Overland Park, Kansas, Us
  • Sprint
    Call Center Supervisor
    Sprint Oct 2002 - Dec 2003
    Overland Park, Kansas, Us
  • Sprint
    Call Center Customer Service Representative
    Sprint Aug 2000 - Sep 2002
    Overland Park, Kansas, Us

Gary Lafreniere Skills

Telecommunications Call Centers Vendor Management Product Management Management Crm Strategy Customer Satisfaction Leadership Customer Experience Cross Functional Team Leadership Call Center Process Improvement Team Leadership Sales Integration Enterprise Software Customer Retention Account Management Team Building Salesforce.com Analytics Contact Centers Program Management Project Management Forecasting Business Process Improvement Cloud Computing Saas Wireless Voip Strategic Planning Troubleshooting Direct Sales Software Documentation Strategic Partnerships Outsourcing Business Analysis Training Analysis It Management Lead Generation Team Management Bpo Competitive Analysis Salesforce.com Administration Agile Methodologies Business Systems Analysis Speech Analytics Tableau

Gary Lafreniere Education Details

  • Southern Oregon University
    Southern Oregon University
    Business Administration And Management
  • Southern Oregon University
    Southern Oregon University
    Public Sector

Frequently Asked Questions about Gary Lafreniere

What company does Gary Lafreniere work for?

Gary Lafreniere works for Intuit

What is Gary Lafreniere's role at the current company?

Gary Lafreniere's current role is Principal Business Systems Analyst.

What is Gary Lafreniere's email address?

Gary Lafreniere's email address is ga****@****hoo.com

What is Gary Lafreniere's direct phone number?

Gary Lafreniere's direct phone number is 152098*****

What schools did Gary Lafreniere attend?

Gary Lafreniere attended Southern Oregon University, Southern Oregon University.

What are some of Gary Lafreniere's interests?

Gary Lafreniere has interest in Kids, Cooking, Electronics, Traveling, Home Improvement, International Traavel, Reading, Crafts, Gourmet Cooking, Music.

What skills is Gary Lafreniere known for?

Gary Lafreniere has skills like Telecommunications, Call Centers, Vendor Management, Product Management, Management, Crm, Strategy, Customer Satisfaction, Leadership, Customer Experience, Cross Functional Team Leadership, Call Center.

Who are Gary Lafreniere's colleagues?

Gary Lafreniere's colleagues are Sharon G., Balu Qc Steel, Ramashri Ragalutha, Indal Yadav, Shelby Hebert, Alberto Yebra, Sibasish Sinha.

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