Advising business owners on technology solutions. Currently focusing on members services and field service management software, QuickBooks Online, and similar SaaS offerings.

• Secure renewals and seek growth opportunities for Platform.sh North America tier one accounts.• Given progressively more strategic accounts since hire.• Responsible for account management of all Tier 1 direct accounts in North America.• Negotiate master service agreements with elite accounts in healthcare, education, technology, and eCommerce.• Responsible for preventing churn, account growth, and satisfaction by collaborating with technical account managers, customer success managers, support, and senior leadership.• Project management for major customer initiatives and contract changes.• Participate in company initiatives ranging from new knowledge management software adoption to beta marketing campaign.

• Recruit, grow, and train partners for Magento, WordPress, and WooCommerce managed hosting platforms. Partners are digital agencies with focus on Magento, Big Commerce, Shopify, and writing API connectors for custom applications to these environments.• Exceed annual quota and exceed expectations for activity quality and quantity, time management, and responsiveness to partner requests. • Project management of team efforts to build partnership materials and programs.• Collaborate with sales team on mid-market and enterprise level cloud plans and server clusters.• Train agency leaders, developers, salespeople, and marketing on product features, new initiatives, and differentiators.• Partner liaison for product development. • Received President’s Club award for exceeding quota.

• Strategic planning with business owner to transition to enterprise level development work instead of local web development in WordPress and Magento while ramping up remote workplace, sales funnel creation, and accurate P&L.• Increase company revenue 3X.• Increase staffing and capacity so that owner could step away from development work. • Development of first remote workforce for the company.• Achieve partner status with Magento (now Adobe) and other technology vendors.• Management of partner programs, contracts, lead development, and event collaboration with technology partners like Magento, BigCommerce, Vertex, Nexcess, and others.• Transition of company to Quickbooks from ad-hoc accounting processes.• Plan, promote, and attend Magento meetups, Imagine, IRCE, Meet Magento events, and other conferences.

• Increase revenue for Prattville business unit 2X over five-year period.• Manage Magento eCommerce and fulfillment operations for national client uniform and fulfillment programs.• Assisted owner acquisition of new location for AKD Prattville. • Supervised renovation of new location before move-in.

• Founded and led small embroidery, screen-printing, and advertising specialty company.• Launched eCommerce operations.• Solicited the purchase of the company by AKD, negotiated acquisition. I solicited the purchase of the company by AKD during “the great recession,” and was primarily responsible for brokering the transaction.