Results-focused leader with expertise in luxury hospitality, including providing exceptional customer experiences by understanding consumer needs and offering state-of-the-art amenities through capital expansion projects. Track record of success boosting revenue, employee retention, and customer satisfaction by setting goals and developing short- and long-term strategic plans. Service-oriented leader leveraging strong active listening and interpersonal communication skills to build high-performing teams. Core competencies include:Employee Management | Operations Management | Relationship Building | Budgeting & ForecastingProject Management | Financial Analysis | Employee Retention | Branding | Strategic PlanningMember Event Management | Training & Development | Recruiting | Cross-functional Collaboration