Gary Canter Ii Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Provided technical guidance and leadership across Security, Engineering, and Platform teams performing DevSecOps work for a $80 Million DoD Program. I had three team leads who reported to me with a total team size of 40. Streamlined engineering and development processes across the team and program such as Software Approval pipelines. Supported multiple air-gapped networks across different AWS Fabrics such as AWS GovCloud. Created and updated roadmaps for technical projects on a quarterly schedule and routinely met these goals. • Create an architecture that aligns with the technical program vision• Establish operating and sustainment policies for the team• Identify and define expanded team roles (e.g. SRE, help desk support) that support the vision• Identify, evaluate and recommend tooling to PM's that would be brought onto the program (e.g. gitlab, wickr)• Work with the senior POC's of goals/technical debt during design and review phase to ensure solutions are meeting the technical vision of the program• Participate in the regular leadership planning and updates - release planning, backlog refinement, etc.• Work with PMs to identify staffing needs to meet objectives• Work with team leads to establish processes on day-to-day work• Analyzing operations and providing cost-effective suggestions for improvementOther work:- Ran technical book clubs and in-house AWS Certification boot camps to increase team skills.- Supervisor to three direct reports- Change Control Leader for production changes- Work closely with Security team to ensure that architecture design is secure and falls within the bounds of the RMF documentation. - Helped updated RMF documentation and test plans for government audits.- Created 3-year technical strategy for government program. - Created SLO/SLA's for IT Operations - Marketing to government customers- Writing RFI and RFP responses. - Engaged with customers on a weekly basis to provide DevSecOps updates.

Raleigh, North Carolina, United States

• Provide system support and configuration of operating systems, virtualization, Teradici thin client management, virtual desktop services such as Amazon Workspaces, and Identity Management technologies such as Active Directory on Amazon Web Services cloud platform• Participate in cloud design and implemented configurations to meet the program and customer needs. Provide expert level support in troubleshooting, incident responses to restore services, as well managed the prevention of reoccurring incidents• Work with customers to understand and elicit requirements and build intuitive, interactive, and flexible user interfaces that address complex problems• Lead platform team to meet quarterly release goals • Support, configuration, and release management of virtual servers, operating systems, storage systems, and associated system management technologies to ensure systems are secure and highly available• Provide technical and operational support in a multi-tenant cloud infrastructure• Provide tier III level support for incidents to ensure systems are returned to service as soon as possible• Develops and implements policies and procedures to ensure consistent cloud environment provisioning, uptime, regulatory compliance, and data protection• Provides capacity planning, performance analysis, assist with disaster recovery and testing• Provides recommendations on cloud infrastructure upgrades and supports project integration as required

Raleigh-Durham, North Carolina Area

Responsible for design, deployment, maintenance, and security of all servers, physical and virtual.Collaborated with developer groups to plan and deploy solutions for continued growth. AssistedTier 1 and 2's with supporting over 500 users cross sector, spanning multiple offices and remoteusers.• Managed and configured Dell hardware and Linux/Windows OS for development, QA, andproduction OS's• Resolved Critical and High vulnerabilities for all machines on network usingSecurity Center and PDQ Deploy for automation.• Used virtualization technology to manage 7 hosts and over 100 VM's.• Prepared for CMMC compliance• Used JIRA Service Desk add-ons to implement automated, scheduled tasks for bettertask tracking• Used PDQ Deploy and PDQ Inventory to keep an inventory of machines and keep applicationsup to date automatically• Documented and shared knowledge with team on process changes and new projects

Raleigh-Durham, North Carolina Area

Responsible for the maintenance and security of existing virtualization infrastructure, databases, and servers. Led production software upgrades through creating detailed change controls that increased efficiency and decreased total downtime. Shared knowledge of Sequoia infrastructure to assist with planning of on premise to cloud technology migrations. Participated in a 24x7 on-call rotation.- Documentation of knowledge leading to downtime decrease and increase of response time efficiency- Monitoring and reporting meeting SLA expectation for production downtime- Assist with planning of On-Premise to Cloud migration for AWS Services- Perform software and security updates meeting industry standards and customer expectations- Completed helpdesk workload within KPI’s of user expectation

Raleigh-Durham, North Carolina Area

Responsible for the design, maintenance and security of virtualization, database and servers supporting over 100 systems achieving 99.99%-99.999% up-time for this midsized technology company. Resolved problems collaboratively across departments locally and remotely in a dynamic environment in supporting growing systems. Supported 60+ employees over multiple sites both remote and face-to-face. Handled all support and hardware licenses and contracts. Participated in a 24x7 on-call rotation.- Managed and configured Dell/Cisco Hardware and RedHat/Windows OS for production infrastructure- Handled deployment of software updates to our customers on both RedHat and Windows Server OS- Monitored and reported meeting SLA expectation for production downtime- Followed PCI requirements for payment environment, including audits, to keep PCI Compliance- Used virtualization technology to manage infrastructure of 100+ VM’s, 10+ hosts, 5 clusters, over 3 sites.- Conducted infrastructure security and updates to meet industry standards- Performed system and security training for users for PCI compliance and to limit vulnerabilities- Worked with Development to find and fix bugs in production infrastructure- Planned and performed disaster recovery protocol to keep loss of data at zero and downtime minimum

Raleigh-Durham, North Carolina Area

Responsible for customer-facing support with web-based applications. Produced in-depth documentation of issue and resolutions. Used advanced SQL querying to troubleshoot and resolve issues. Worked alongside developers to reproduce, resolve and test bug fixes. Used HTML/CSS/JavaScript to provide customers with smooth websites. Monitored payment server logs to resolve issues in a PCI Compliant environment. Used SQL Server Management Studio to monitor activity and troubleshoot issues with the database servers. Worked with Linux command line to reproduce and resolve issues.

Raleigh-Durham, North Carolina Area