Gary Lester Email & Phone Number

Oversees all aspects of patient experience, including but not limited to: inpatient satisfaction, outpatient satisfaction, and CAHPS scoresDevelops annual budget for the department and manages expenses to stay within budgetCreates long-term strategy for improving patient experience and implements action plans to achieve goalsConducts patient rounds for goodwill and to inquire of care and servicesCollaborates with other departments to resolve problems that impact patient experienceEducates staff on importance of delivering excellent customer service and provides training as neededServes as a resource to staff on best practices for providing compassionate care and exceptional serviceRecognizes employees who provide outstanding customer service

Managing all functions of the food service department and its resources.Support additional school district by being responsible for administrative and compliance duties including financial analysis and reporting. Manage and lead a team of associates, including hiring and training new employees.Ensuring that staff meet all culinary, safety, and sanitation standards and regulations.Budgeting for the department, including directly purchasing ingredients and ensuring the account meets all targets and forecasts.Conferring with the district manager or other departments regarding the technical and administrative aspects of dining service.Addressing customer service needs.

Assist with non-clinical needs and requests.Pro-actively identify, address, and escalate potential issues through patient rounding.Strive to reach resolution to issues, and close the loop.Collaborate with staff and other hospital departments to provide a seamless experience for patients and their families.Perform service recovery appropriately and when necessary.Conduct daily audits and patient rounds.Communicate clearly and effectively.Present to members of the leadership team and individual departments on a regular basis.Conduct training sessions with hospital staff.Act as role model for all patient experience initiatives and essential behaviors.

Manages salaried managers and hourly associates in the Food Service DepartmentOversees the overall direction, coordination, and evaluation of the accountInterviews, hires, and trains associates; plans, assigns, and directs work; appraises performance; rewards and disciplines associates; addresses complaints and resolves problemsPrepares and manages annual budgetUtilize company systems for completion of required daily/weekly/monthly reports such as inventory, cash reports, production records, payroll/time-keeping, etc.

Bachelor Of Business Administration - Bba, Human Resource Management

Activities and Societies: Phi Beta Sigma

Dietary Management, Dietary Manager Certification

Associate'S Degree, Hospitality Administration/Management

Phi Theta Kappa National Honor Society Magna Cum Laude

Associates Degree/Business Management

Phi Theta Kappa National Honor Society Magna Cum Laude