Gary Liggins Email & Phone Number

Los Angeles, Ca, Us

Remote

• Architected and developed ServiceNow solutions across ITSM, ITOM, HRSD, and CSM, enhancing workflow automation.• Designed and implemented integrations using REST, SOAP, and XML APIs for data exchange, improving system integrity.• Developed custom ServiceNow Playbooks and scripts for complex workflows, optimizing performance and reliability.• Designed SQL-based reports to track performance metrics and identify trends, enabling proactive decision-making.• Resolved escalated technical issues for internal and external customers, achieving a 90% first-call resolution rate.• Provided advanced troubleshooting for system integrations, including Nice CXone and ServiceNow, ensuring minimal downtime.• Resolved escalated technical issues for internal and external customers, achieving a 90% first-call resolution rate.• Created knowledge base articles to standardize solutions for recurring technical issues, reducing support ticket volume by 15%.

Los Angeles County, California, United States

• Led enterprise ServiceNow projects, focusing on modular architecture for ITSM and ITOM.• Implemented ServiceNow API development for seamless data exchange and platform stability.• Developed ServiceNow modules aligned with ITIL processes for improved workflow efficiency.• exceptional technical support for implementations, focusing on API integrations and workflow stability.• Diagnosed resolved customer-reported issues with customizations, ensuring seamless user experiences.• as a liaison between technical teams and clients, translating customer requirements into actionable solutions.• detailed technical documentation to support end-users and technical teams post-implementation.

Los Angeles, California, United States

• Supported technical system configuration and integration, troubleshooting, and maintenance for high client satisfaction.• Managed end-to-end project delivery with a focus on quality and reliability.• Administered and configured ServiceNow field modules for efficient task assignment and tracking.• Automated workflow processes, improving response times by 20%.• Expert troubleshooting and support for ServiceNow field modules, ensuring accurate task tracking and minimal downtime.• Resolved customer inquiries related to technical system configurations, achieving a 95% customer satisfaction score.• Collaborated with cross-functional teams to resolve escalated technical issues, driving a 20% improvement in response times.• Technical training sessions for field teams, empowering users to independently troubleshoot basic issues.

Los Angeles Metropolitan Area

• Analyzed data from SQL and Excel to identify key areas for marketing material distribution, maximizing targeted engagement and saving time and money.• Managed on premise activations and supervised promotional street team members in Los Angeles.

Los Angeles Metropolitan Area

• Managed marketing and promotion team for a hospitality company, overseeing campaigns for nightclubs, restaurants, event spaces, and a movie theater.• Analyzed data to optimize marketing efforts, increase venue awareness, boost sales, and maximize ROI on advertising and operational expenses.