Gary Liou Email & Phone Number

Atlanta, Ga, Us

• Managed 32-person offshore consulting organization for L1, L2, and L3 Service Operations for SFCC• Managed full operations for 15 Direct to Consumer websites ($230MM USD Per Annum)• Managed uptime and service desk for 174 Marketing and Catalog sites for Newell• Full operational transition of consulting organization managing only 6 sites to the 188 sites.• Tactical projects around sales tax consistency calculation, improved consumer messaging, 0 defect release management, and standardization of ITSM RCA reporting. • Managed 100% uptime initiative during Peak Season 2022. • Implementation of RAISE pro-active monitoring tool to reduce reactive service operations.

Atlanta, Ga, Us

• Facilitated backend integration efforts from Deck Commerce OMS to SAP Invoicing for 6 DTC websites. • Facilitated the build of backend integration efforts from SAP to SFCC• Responsible for all SAP OTC external system integrations including master data, transactional and reporting imports and exports. Utilized RFC, webservice, XML/EDI, and ftp flat file technologies in interface builds.

Atlanta, Ga, Us

• Managed 32-person offshore consulting organization for L1, L2, and L3 Service Operations for SFCC• Managed full production SAP environment (ECC 6.0); including major functionalities with inbound and outbound supply chains. Team of 10 functional resources onshore and 40 resources for COE. Paragon Parts system covered six geographical areas including, USA, Canada, Mexico, Poland, Japan, and MBUSI (Tuscaloosa, AL). 2.5 billion dollars in parts sales per year. 3 million USD in cost center spend per year.• Managed service operations with offshore resources with incident management onshore (400 incidents/month)• Managed service delivery management for North America with 50% over delivery per year on average.• Major roll-out of parts distribution template to Canada, on-time and on budget in December 2017.• Managed North American implementation to separate system legal entities, DTNA and MB in December 2018• Launched and built Fiori working model for use throughout Paragon Parts template in May 2019.• Managed team responsible for borderless logistics within North America in December 2019. • Launched and built API network utilizing IBM’s one API to reduce flat file and IDOC interfaces in May 2020.• Transformed traditional waterfall managed team to Agile Kanban model February 2020.

Atlanta, Ga, Us

•SAP Business IT Senior Project Manager (2011-2016)•Managed Production Support for SAP (ECC 6.0). Managed resource allocation and issue resolution. Zero downtime (from 1%) and significant ticket reduction (60%) during 2015-2016. •Developed and managed support of backend integration of IBM Websphere E-business Commerce Platform to SAP for all Newell Brands. Processes included inventory feed, order create, and shipment notification.•Responsible for all SAP OTC external system integrations including master data, transactional and reporting imports and exports. Utilized RFC, webservice, XML/EDI, and ftp flat file technologies in interface builds. •Managed Implementation of Salesforce CRM Service Resources. Successfully implemented customer service consolidation and roll-out of SFDC in North America during 2014 and 2015. Team rolled out template to support all Newell business units and initial implementation of cross-lingual implementation in EMEA for customer service. Led sun setting of 3 CRM legacy systems including RNOW, Powerhelp, and Wilke Thorton. Directly involved in the integration and build of SAP interfaces to SFDC and all legacy data conversions into SFDC.•Manage implementation of Salesforce CRM Sales Resources. Managed resources involved in the consolidation of 3 independent SAP systems and global roll-out of SFDC Sales for North America. •Managed implementation of SAP Sales on Demand CRM system for Field Sales in 2013. Projects included development of the ability to track activities for field sales for several of Newell’s largest customers.•Global implementation of Portal Application and Development use of Portal for Specialized Applications. Continued roll-out of customer self-service portal to all of EMEA. Implemented special applications for spare parts consumer service, PE Portal, and Brazil Order Intake. •Managed 3 direct Newell FTEs and 3 dotted line employees.

Atlanta, Ga, Us

•Managed and implemented productivity optimizations for self-service Customer, Sales Rep, and CSR SAP Portals to all Newell Business Units – ($300M USD Sales on platform per year)• Managed 2 Newell FTEs.

Atlanta, Ga, Us

•Managed and configured implementation and support of 4 successful go-lives using ECC 5.0 that were on budget and on-time (Office Products, Home and Family Products, Tools and Hardware, and Cleaning and Organization).•Prepared detailed documentation of functional and technical specifications for specialized order processing, shipment processing, and invoicing enhancements. Capable of writing pseudo-code with a strong background in use-exits and table names/fields for extremely detailed functional specifications. Examples of specifications delivered include enhancements dealing with dangerous goods, automated part creation, FTZ reporting, and BOM implosion. Involved in the writing of over 25 specifications.

Zoetermeer, Zuid-Holland, Nl

•Managed USA Product Requirements and Product Development of ORTEC’s Logistics Execution Optimizer (LEO) Product Suite. Worked closely with ORTEC Germany to develop USA based product marketing and technical white papers for LEO product. Assimilated USA product management responsibilities for all SAP based products including SAP Direct Store Delivery Vehicle Space Optimization (DSD-VSO) solution and Connect for R/3 (certified R/3 IDOC interface solution). Prepared for 2007.1 LEO product release for USA and worked actively to develop upgrade model for current products to ECC 6.0.•Successful in pre-sales activities realizing 1.1 million USD in license revenues for 2007 (US target for 2007 3.5M). Developed standardized demo scripts for target verticals and supporting documentation integral for proposal to contract. Involved in 4 active sales cycles (2 in RFP). •Two successful implementations as project manager and consultant of the LEO product for the largest US installation for ORTEC. Functional and technical specifications were written for order related and delivery related user-exits and BADI’s to enable customization layers. Leveraged SD and LES capabilities to develop test plans and training documentation. •Actively implemented and managed certified SAP IDOC interface (Connect for R/3) project with stand alone LoadDesigner optimization suite. •Developed successful support model for LEO and SAP Beverage Solution for North America. Developed HELPCORE Support system for both products. Provided 24/7 support for these products in the North America.

Walldorf, Bw, De

•7 full-cycle SD/LE implementations and 6 roll-out/upgrade implementations – See Addendum “SAP Project List.”•3 SD/LE Client Management roles (IBM PC, Bridgestone, and International Paper).•Successfully served as team lead for both on consulting and client side. Developed project and resource plans for implementations. Actively provided configuration knowledge transfer to client.•Advanced SD and LES knowledge assists in the design and coding of technical specifications for user-exits, reports, interfaces, and data conversions.•Developed, created, and taught comprehensive training material (ability to use RWD Infopack).•Designed and created test scripts for unit, integration, and stress testing.•Managed issue resolution with SAP support (OSS).•Conducted two week platinum quality reviews for SD/LE implementations to identify project risks and provide constructive solution feedback (Pratt and Whitney, Bridgestone, Fuji Film).•Selected by management to participate on the consulting forum to resolve and address consultant issues.

Ms, Industrial And Systems Engineering

Bs, Industrial Engineering

Certificate, Management Of Technology

Bachelor Of Science - Bs, Industrial Engineering