Gary Mckenzie Email & Phone Number

Chevy Chase, Md, Us

RESPONSIBILITIES: A wholly owned subsidiary of Berkshire Hathaway, with over $35 billion in annual premium, GEICO is the #2 auto insurer in the US. On being promoted to Vice President of Claims Home Office, I am entrusted with leading GEICO’s digital claims transformation companywide, providing customers with a prompt and accurate claims experience in the channel of their choice. My role includes tapping into, leveraging and applying the incredible intelligence hidden within mountains of data, controlling costs, innovating and implementing new processes, training personnel in their use, ensuring compliance, and other related claims functions. RESULTS: The innovations we are making will set the foundation for the future of claims handling. The diverse leadership, liability, property, casualty, sales, service, training, data and analytical skills I’ve developed over the course of my career have all come into play in helping to make this groundbreaking transformation a reality and a success.

Chevy Chase, Md, Us

RESPONSIBILITIES: As Vice President of the Southeastern States of Georgia, Louisiana, Arkansas, Mississippi, Alabama, and South Carolina, I was responsible for overseeing every phase of our business, including $3 billion in premium, 1.1 million customers and 2,500 associates. In addition to my core mission to improve profit and growth through powerful sales, customer service, and claims initiatives, another top priority was the development of executive talent that would assume future management positions. RESULTS: Under my leadership, the Southeast region achieved four straight years of profitable growth, a remarkable turnaround from four previous years of losses prior to my arrival. In 2019 we had our region’s 2nd best growth year ever. Our profit that year was more than 2010-2018 combined. On the management development front, our dedicated approach to building an amazing team of leaders was a top priority. The quality of the hires and the training they received led to outstanding performance and multiple promotions to higher levels of leadership. As a result, our region became a leading producer of management talent throughout the company.

Chevy Chase, Md, Us

RESPONSIBILITIES: In this role managing 750 employees serving over one million customers in the Mid-Atlantic States, I was responsible for sales, service, underwriting, pricing, and product management. RESULTS: During my tenure we exceeded our profit targets, improved efficiencies and led the company in many categories. In 2017, for example, we achieved record growth while hitting our P&L target, and were #1 in Turnover, #1 Work Output, and #1 Quality.

Chevy Chase, Md, Us

RESPONSIBILITIES: Assigned to oversee the construction and opening of our Indianapolis office, I was involved in the architectural design, contracting, licensing, hiring a staff of 800 associates, management development, creation of the contact call center, and other related tasks. Upon opening, I was responsible for managing the operations, sales, service, and emergency road service functions of the branch. RESULTS: The office was officially opened at a ribbon-cutting ceremony I hosted attended by Warren Buffet, CEO of Berkshire Hathaway, GEICO’s parent company, and Indiana Governor Mike Pence. Within a year my agents were converting more inquiries to new business than their tenured counterparts outside of our location. My performance led to my promotion to Assistant Vice President.

Chevy Chase, Md, Us

RESPONSIBILITIES: One of one management employees selected by our CEO to participate in the Executive Leadership program at GEICO corporate headquarters, I completed extensive training alongside senior officers to learn different aspects of the business, and received training in multi-line and homeowners sales, pricing and product management, and marketing. RESULTS: Upon completion of my training, I was promoted to General Manager in charge of overseeing the development, opening and operation of our new office in Indianapolis.

Chevy Chase, Md, Us

RESPONSIBILITIES: In this role I managed, hired and trained a 700-person customer service contact center that answered policyholder billing questions, implemented policy changes and made recommendations to ensure our customer’s policy needs were met.RESULTS: Emphasizing quality and efficiency, I led the call center to a ranking of #1 service department companywide. My performance resulted in my being selected to participate in our Executive Leadership program and advance within the company.

Chevy Chase, Md, Us

RESPONSIBILITIES: Managed regional statistical analysis, budgets and expense controls as planning manager prior to taking on the role of sales manager. Managed our inbound sales team of 80 members, including hiring, training and coaching to promote sales growth. Intensively studied processes and procedures and implemented improvements to boost operational efficiency.RESULTS: We over-indexed all locations in top sales agents countrywide. We perennially ranked #1 in efficiency – important because in sales, time is money. The skills and experience I gained proved invaluable in future positions at GEICO.

Chevy Chase, Md, Us

RESPONSIBILITIES: As Manager at the Loss Report Center during a catastrophic year of hurricanes that included Katrina, Rita and Wilma, I assumed the responsibility of overseeing the processing of huge numbers of claims nationwide, in addition to handling the usual workflow involved in managing the claims facility.RESULTS: By making the best use of time and resources, and streamlining processes without sacrificing quality and service, we were able to optimize efficiencies and successfully process an extraordinary surge in claims.

Chevy Chase, Md, Us

RESPONSIBILITIES: Hired out of the Mississippi State University MBA program, I was selected for my leadership potential and provided the opportunity to rotate through a series of the company’s business areas to get hands-on experience, including customer service, liability claims, bodily injury claims, auto damage dispatch, sales, and planning. RESULTS: As a result of my participation, I advanced to becoming Claims Manager at the San Diego Loss Report Center. I also earned a Lean Six Sigma Green Belt.

Master Of Management Information Systems (Mmis)

Master Of Science In Leadership

Master Of Business Administration (Mba)

Bachelor'S Degree, Agricultural Business And Management