Gary Mullins Email & Phone Number

Nashville, Tennessee, United States

Remote

- Trained and fulfilled duties as a ServiceNow Administrator responsible for improving and automating business services connected to the platform.- Managed the discovery and data for an enterprise business hosting provider comprised of Cisco, VMWare, NetApp, and backup infrastructure for three datacenters.- Improved the quality of data contained in the ServiceNow CMDB by resolving duplicate entries, improving the data collected through automated discovery, improving business rules, and ensuring data was accurate. - Fixed various already existing pain points with ServiceNow platform configuration.- Trained and operated as a Zenoss Cloud Administrator and was responsible for improving monitoring accuracy and the alert data sent to Service Now for automated incident creation.- Worked on integration between Slack and ServiceNow to receive notifications and updates from the platform.- Worked as an administrator for MS Teams and setup integration with ServiceNow to receive alerts and updates from the platform within MS Teams.- Maintained and setup API integrations for service support providers within ServiceNow to automate Problem ticket generation.- Migrated company documents between two different Sharepoint instances and integrated file access for these documents inside MS Teams.- Setup monitoring in Zenoss for Azure platform resources.

Remote

- Part of HealthStream's 3-person fully remote team responsible for automating, troubleshooting, and managing over 50 .Net-based development environments with over 50 servers each (2500+ server VMs total) leveraging Infrastructure as Code and Continuous Integration.- Primary platforms and technologies used include VMWare VCloud Director, VMWare vSphere, Microsoft Team Foundation Server, Microsoft PowerShell, F5 Big-IP, and Microsoft Server 2008 through 2016.- Administrator for Octopus Deploy.- Additional tools and technologies used include PowerShell, Splunk, VSTS, SQL Server.- Provided support for the company's development teams that are based in numerous locations world-wide.- Maintained and improved the automated process for the tear down and rebuild of development environments.

Greater Nashville Area, Tn

- Responsible for helping to roll out upgrades to MarkLogic as well as the Perl-based web app products by ICA. - Responsible for orchestrating the move to Percona MySQL 5.6 from the vanilla MySQL 5.5 that was in-place. Upgrades beyond this version were limited by the product code. - Responsible for maintaining Linux servers (RHEL and CentOS) as well as ensuring the health and stability of the server. This included trouble shooting possible package/library conflicts using various OS, server, and application logs to pinpoint the problem in order for it to be corrected. Managed server configurations using Spacewalk. - As a result of my research, optimization and implementation of Linux-based server improvements the overall MySQL infrastructure was vastly more stable. The product performance improved over 1000% in some cases, and by 400% on average using the same hardware. There was still much more room for improvement. - Fielded a wide variety of triage/troubleshooting tickets using Jira associated with maintaining the health of the core company products. These ranged from pinpointing problematic code on specific product pages, to discovering configuration problems with Apache, MySQL, memcached, MarkLogic, Linux CentOS/Redhat, and Windows servers, to performing data remediation or bulk data loading for company clients. - Go-to person in the company for all Linux-based MySQL server problems as well as Apache issues. Was the maestro that made the company MySQL servers sing. - Benchmark and evaluation of various proposed company server infrastructure changes, using open source tools, in order to provide what the result of the changes would be in regard to infrastructure performance and any upgrades that would be needed to support such changes. All testing was performed on Linux servers. - Stood up company Jasper Reporting Server and researched/learned how to build data-driven reports and report templates.

- The site started out as PimpRig.com, which was often banned or blocked to our readers at work due to the domain name and its often mis-categorization as an adult-based website. About 4 years later, the site was renamed to PCApex.com, which allowed for much more accessibility for our members.- Shortly after, came GameApex.com, the sister review site that handled all game platform reviews, much like PCApex handled all PC hardware reviews.- Then, a little over a year ago, the forums for both of these websites were merged into one forum located at ForumApex.com, which will be the forum site for the other future *Apex.com websites that are in development for a network relaunch.

Greater Nashville Area, Tn

- Currently working to clean up the various internal and external web-based systems that run TPAC. This includes rebuilding and configuring new servers for their intended use, and preparing these servers for upcoming site redesigns that will leverage current technologies and platforms in order to streamline organization workflows and processes.- Monitoring and improving the TPAC.org and WMARocks.com websites for increased SEO/SEM results as well as establishing and improving other methods of marketing through social media.- Maintain TPAC.org website and organization intranet site.

Greater Nashville Area, Tn

- Developed from the ground up a customized, enterprise-level media workflow and management system that handles Comcast's commercial media assets for the southern region of the US. The media management system leverages only open-source technologies running on a custom LAMP environment built and configured to operate within a Windows domain.- Also currently managing the encoding, metadata creation and posting of new, local video on-demand content for the southern region of the united states.

Greater Nashville Area, Tn

- Completely redesigned the DSi website, and company branding. Their old, static website held a meager amount of information at best, and was not coded for SEO. I was responsible for “filling out” the content, during which time I kept track of things like keyword density per page, proper heading tags and selected targeted words for maximum SEO results. The DSi website now averages over 50x the amount of unique visitors per day than it used to; with the totals always trending upward. The website is designed to be cross-platform friendly, mobile-friendly, fast loading, SEO optimized and there is more than enough room to grow. *** Note *** During the same year I was hired, as well as the following (current) year, DSi has won the Nashville Future 50, the TN Hot100 and the Inc.5000 Awards.- Created numerous dynamically driven elements, using Wordpress as the website CMS backend, which I installed and configured for their use. Numerous website forms now allow guests to communicate with the DSi staff via the website, submit various projects for quotes, to register for software that can only be downloaded after registration, and more.- Responsible for creating all other electronic marketing materials. I created a wide-range of advertisements that were printed in numerous publications with wide-reaching audiences.- Created many other miscellaneous resources for the company: improved the readability and layout of numerous forms, retouched graphics for court-cases, laid out oversize prints for court cases, scanned X-Ray material evidence and converted the image to electronic form, and much more. I also proofread many documents for the DSi staff before publication and transmission.- I designed and created the vehicle graphics that are on the DSi electric delivery car. I was also responsible for finding the best deal to have the graphics applied and managed the project myself, until it was completed.

- After completing my employment at LPS, where I was responsible for updating the entire company image, they now have a completely new and updated website which nets them around 1000% higher daily traffic than their previous site. The company marketing materials are also of much higher quality now; giving LPS a more professional image.- The LPS website works correctly in all major browsers, was built for quick page-load times and is setup with SEO-centric code throughout. http://whois.domaintools.com/lpsintegration.com shows 94+% for the website's SEO Score.- Printed marketing materials were updated and improved (including the new logo I created), or totally recreated, along with many other marketing documents (business cards, letterhead, envelopes, company forms, brochures, company practice printable PDFs, the main office outdoor sign, and more).- I also was responsible for creating all other electronic marketing materials. I created many different PDFs for use at LPS hosted events and training. I also created and managed all EMail marketing campaigns for LPS, including multiple HTML-based email templates that are fully compatible with Outlook 2007. Created many different email layouts for a wide range of purposes (training class schedules, event invitations, partner emails, and more) that were all setup to work correctly in all major html-based email reading programs (including the notorious 2007 version of Outlook).- Created many other miscellaneous resources for the company: the LPS offices Wireless Login page, very large full-color banners for use at events, company desktop wallpapers, special wallpapers and layouts meant specifically for technology demos by the LPS engineers, and more.- Proof-read many documents for the LPS staff before being sent off. My experience with posting, proof-reading and editing product reviews often came in handy when ironing out the verbiage used in many LPS documents, quotes and forms.

This site has been renamed and reimaged as PCApex.com.

- Phone technical support representative responsible for trouble shooting an extremely wide range of problems in a quick and courteous manner.- Responsible for setting up new accounts as well as being able to research and correct billing problems.- Promoted to doing technical support by email and designing templates for the email tech support team.- Assisted in the design and resources for the @Home staff Knowledge Base website.- Repair Specialist which required calling cable internet subscribers with advanced technical issues to trouble shoot them over the phone. These problems can range from diagnosing bad hardware to editing registry entries.

- Solely responsible for inventorying, issuing and ordering medical supplies for the 2nd FSSG with a budget and value in excess of $700,000 per quarter.- Oversaw a staff of 8 personnel and was responsible for all aspects of their training and job performance.- Received the Good Conduct Award.- Started project for a 2nd FSSG web site.- Provided an extremely wide range of critical care to cancer/chemotherapy patients at Portsmouth Naval Medical Center.- Certified CPR Instructor and Instructor Trainer.- Ended service with an Honorable Discharge.