• Established the Cultural Tone, Developed Initiatives and Created Goals for teams.• Guided the Day to Day Operations of the Deconversion and Plan Termination teams.• Implemented Global Operations for the Deconversion and Plan Termination functions in Bangalore, India resulting in team coverage 12 hours per day and achieving savings of $172K.• Drove Lean Six Sigma Transformational Initiatives to Improve Efficiencies, Enhance Client Satisfaction and Mitigate Risk.• Conceptualized the Business Case for Robotics to be Implemented to Reduce Redundant Transaction Steps and Improve Efficiencies.• Headed Process Reviews to Identify Opportunities for Efficiencies.• Coached and Mentored managers.• Prepared all Monthly KPI and Quality Reporting.• Managed the Annual Budgeting efforts for all departments and Reviewed for Variances Monthly • Monitored the Daily Transactional Workflow and the Assignment of Tasks.• Performed Outbound Wire Reviews and Approvals.• Responded to Escalated Client Issues.

• Established the Cultural Tone, Developed Initiatives and Created Goals for teams.• Responsible for Timely Reconciliation and Aging of Operational Balance Sheet Accounts used to Monitor and Control Operational Processing.• Analyzed and Reviewed Monthly Key Performance Indicators and Gain/Loss Trends with Internal and Corporate Executive teams, Facilitating Key Decision Making, Risk Mitigation and Sound Resource Allocations.• Guided Management Assessment of Internal Controls over Financial Reporting, Sarbanes-Oxley Control Testing, SSAE18 and Various Regulatory Exams with no material deficiencies or weaknesses.• Coached and Mentored Senior Managers and Directors (6) and was responsible for large operating units (Administrative System Product Setup, Reconciliation/Risk, Tax, Self-Directed Brokerage, Deconversions, Group Fund Transfer and Issue Resolution Teams).• Responded to Escalated Client Issues.• Managed the Annual Budgeting efforts for all departments and Reviewed for Variances Monthly

• Responsible for Timely Reconciliation and Aging of Operational Balance Sheet Accounts used to Monitor and Control Operational Processing.• Played an Integral Role in the Development of the Business Requirements for the Annual Plan Summary Re-Write Project.• Guided Management Assessment of Internal Controls over Financial Reporting, Sarbanes-Oxley Control Testing, SSAE18 and Various Regulatory Exams with no material deficiencies or weaknesses.• Key Member of the team that Transitioned the Enterprise to an SAP Ledger.• Responsible for Miscellaneous Plan Level Transactional Audits.• Responded to Escalated Client Issues.