Gary Low Email & Phone Number

Uk/Eu

North West Uk

Liverpool, United Kingdom

Responsible for delivering operational performance across multiple sites with full P&L ownership, along with rapid expansion roll out across the UK.Enhancing an existing business whilst bringing structure and back office organisation to improve on both operational performance but to maximise strengths and enhance retail proposition along with improving the customer journey.Improving supplier relationships whilst leveraging investment to aid growth, improving the brand by being… Show more Responsible for delivering operational performance across multiple sites with full P&L ownership, along with rapid expansion roll out across the UK.Enhancing an existing business whilst bringing structure and back office organisation to improve on both operational performance but to maximise strengths and enhance retail proposition along with improving the customer journey.Improving supplier relationships whilst leveraging investment to aid growth, improving the brand by being innovative and understanding the market/customers.Using an organised approach whilst balancing risk vs reward, managing costs, maximising investment and improving ROI, supportive and strong in staff development. Leads on staff development, identifying and building leaders of the future, whilst educating on commerciality and impact on P&L.Responsible for all aspects of operations including licensing, compliance, H&S, staff development, reward & recognition, sales awareness, new site sourcing, opening and training for all new sites, whilst understanding cost impact.Strong on new site and new business, using a clear critical path to show journey and allowing collaborative approach with teams as well as giving a clear understanding of roles within the project.A clear understanding of financials and impact on business, not afraid to make the hard decisions when required. Show less

Slough, Berkshire

Head of Operations, encompassing Field Teams & On Site Account Management, being responsible for the planning and execution of all company strategic goals and delivering core outputs within front line customer facing operations. Providing direction and leadership for the on site and field based operational teams with responsibility for customer and stakeholder satisfaction. Responsible for all cash collections, reconciliations and bankings across national operations team.Responsible for… Show more Head of Operations, encompassing Field Teams & On Site Account Management, being responsible for the planning and execution of all company strategic goals and delivering core outputs within front line customer facing operations. Providing direction and leadership for the on site and field based operational teams with responsibility for customer and stakeholder satisfaction. Responsible for all cash collections, reconciliations and bankings across national operations team.Responsible for :-Covering 144 sites with 3 Operations Managers, 3 Area Support Managers, c70 Site Staff/Mobile Support Engineers and 14 Area FinancialRegional resourcing by recruiting, coaching & mentoring, training and continual development. Communicating job expectations, planning, monitoring and appraising.Change Management through evaluating the needs of the business ,reviewing all staff outputs against current and future needs. Drafting proposals for change along with business justification and completing structural changes as required.Meeting Regional financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditure, analysing variances and initiating corrective actions as required.Establishing sales and operational cost objectives by creating a sales plan and quota per area in support of national objectives within the Operations Team.Collection, processing, banking and reconciliation of all cash generated at site level. Auditing all cash movements and transaction along with corrective action as required.Maintaining and expanding customer base by mentoring Operations Managers, building and maintaining rapport with key customers/stakeholders and identifying new business/leads & sales.Implementing & Supporting promotional activity in conjunction with Call Centre Manager, tracking and evaluating ROI.Utilising sales/usage data to record/track sales figures for analysis, resource planning and future promotional activity. Show less

North West

To produce & implement a quality, robust Business Strategy plan for the region at the outset of the financial year which provided for sustainable organic growth, and was in the pursuit of key business drivers which included :-Efficient recruitment and development of the best retailersIdentification of suitable investment opportunities that provided sustainable returns.Continual improvement in retailing standards through business advice, portfolio management, retailer development and… Show more To produce & implement a quality, robust Business Strategy plan for the region at the outset of the financial year which provided for sustainable organic growth, and was in the pursuit of key business drivers which included :-Efficient recruitment and development of the best retailersIdentification of suitable investment opportunities that provided sustainable returns.Continual improvement in retailing standards through business advice, portfolio management, retailer development and quality reviews.The adoption of a challenge approach to retailers who fail to exploit the commercial opportunities within their business.Effective management of rents and reviews to ensure conclusion at appropriate levels and on time.The identification and securing of suitable individual acquisition opportunities.The effective liaison with all functions within and outside the Divisional Business Unit Show less

North West

Reporting direct to the Ops Manager / Divisional Director.Responsible for the reduction of losses and increase in volumes in c350 public houses. Provide training and advice to 8 Regional Managers in order to implement best practice policies and procedures in order to reduce and control losses.Take ownership and responsibility for review / regional meetings.Conduct investigative interviews.Analyse data to identify losses.Conduct stock control audits.Compile file and… Show more Reporting direct to the Ops Manager / Divisional Director.Responsible for the reduction of losses and increase in volumes in c350 public houses. Provide training and advice to 8 Regional Managers in order to implement best practice policies and procedures in order to reduce and control losses.Take ownership and responsibility for review / regional meetings.Conduct investigative interviews.Analyse data to identify losses.Conduct stock control audits.Compile file and case notes to collate and compile evidence for potential court cases.Discuss possible resolutions and issue punitive damages where appropriate.Return lost revenue to P&L balance sheets.To visit, advise and liaise with retailers and reduce opportunities to breach tie compliance. To investigate and analyse new cases of fraud/ theft from client and update Regional managers as appropriate and recommend resolution options.To assist retailers in analysing management information systems and how to best utilise for their business. Show less

Education record

Institute Of Legal Exec, Law