SMC committee collaborates to define sales/marketing and spending strategies for Consumer and National Account Sales with a focus on innovation, deliverables to our customers, market penetration, and increased share. Corporate Account Committee is tasked with creating new corporate account relationships and retention via innovation, capacity, and service metrics. The Consumer Pricing Committee reviews weekly consumer leads, lead conversions, capacity, and market share to establish tactical… Show more SMC committee collaborates to define sales/marketing and spending strategies for Consumer and National Account Sales with a focus on innovation, deliverables to our customers, market penetration, and increased share. Corporate Account Committee is tasked with creating new corporate account relationships and retention via innovation, capacity, and service metrics. The Consumer Pricing Committee reviews weekly consumer leads, lead conversions, capacity, and market share to establish tactical pricing strategies to lead the industry in this service line. Show less

Nothing happens until something is sold but after that first opportunity, job #1 is the unrelenting pursuit of total customer satisfaction. Responsible for the promotion of our brand, pursuit of new client engagement across our business channels, enhancing the customer experience, preserving existing client relationships, promoting transferee advocacy, opportunity resolution and working with our internal and external partners on the road to relocation excellence.

Collaborating with relocation professionals to create strategic partnerships based upon a foundation of trust, education, mentorship, consistent high quality execution to enhance the customer experience, ease of administration and fiscal responsibility. Engagement in domestic and international relocation services tailored towards corporate mobility, workplace services and the private sector. Providing experienced thought leadership, customer advocacy and personal dedication. What do you… Show more Collaborating with relocation professionals to create strategic partnerships based upon a foundation of trust, education, mentorship, consistent high quality execution to enhance the customer experience, ease of administration and fiscal responsibility. Engagement in domestic and international relocation services tailored towards corporate mobility, workplace services and the private sector. Providing experienced thought leadership, customer advocacy and personal dedication. What do you need, how can I help? Show less

Provided consultive services to relocation entities.

Focused on safety, quality, capacity, cost and market leadership ensuring DOT compliance while managing 100+ employees/contractors. Inspired professional conduct and safe handling techniques with service provider team, as well as monitored customer surveys/social media to achieve highest ratings and reuse of services. Maintained unwavering commitment to safety, maintenance and image of facility/equipment. Implemented quality initiatives and training to minimize damage/loss… Show more Focused on safety, quality, capacity, cost and market leadership ensuring DOT compliance while managing 100+ employees/contractors. Inspired professional conduct and safe handling techniques with service provider team, as well as monitored customer surveys/social media to achieve highest ratings and reuse of services. Maintained unwavering commitment to safety, maintenance and image of facility/equipment. Implemented quality initiatives and training to minimize damage/loss claims.Ensured capacity recruitment initiatives to attain annual and seasonal driver/service provider group goals to meet the supply chain requirements of our valued customers. Crafted and analyzed business plan versus monthly branch financial results, initiating action items to modify pricing, maximize revenue and reduce expense to improve bottom line. Officiated purchasing strategies and collection of accounts receivable. Robustly engaged in driver recruitment/retention, training of salespeople, client relation strategies, project planning and closing business development deals.• Recruited, hired, trained and mentored commercial sales team from zero to four in 2015.• Co-piloted joint client engagements and closing of RFP’s with national account, commercial and residential sales team.• Achieved 5% increase in overall customer satisfaction ratings in 2016 versus 2015. Propelled profit 52% in 2015 over 2014 as well as increased profit 14% in YTD August 2016 versus YTD August 2015. Reduced claims expense 29% YTD in 2016 versus 2015.• Converted service provider team from employee to 90% contractor based, resulting in improved profit margins and quality ratings.• Received United Van Lines Top Safety Award in 2015.• Implemented employee appreciation program recognizing birthdays and anniversaries along with an incentive program based upon KPI’s, including customer feedback.• Achieved Better Business Bureau A+ rating for two consecutive years. Show less

Mentored up to five companies, partnering with General Managers to capture greater market share, conduct business/financial analysis, grow revenue, develop margin improvement tactics, maintain profit assurance, enforce safety standards/compliance protocols, elevate quality scores, reduce claims/loss and achieve recruitment goals. Impassioned General Managers to enhance the customer experience. Audited facility maintenance/repairs and aesthetics. Collaborated with General Managers to create… Show more Mentored up to five companies, partnering with General Managers to capture greater market share, conduct business/financial analysis, grow revenue, develop margin improvement tactics, maintain profit assurance, enforce safety standards/compliance protocols, elevate quality scores, reduce claims/loss and achieve recruitment goals. Impassioned General Managers to enhance the customer experience. Audited facility maintenance/repairs and aesthetics. Collaborated with General Managers to create action plans to improve deficiencies. Evaluated and encouraged branch salespeople to exceed activity/performance goals and grow market share. Prioritized client relations, talent recruitment, training, and mentoring.• Recognized as top sales producer in St. Louis branch for 21 years, averaging $5,000,000 in personal sales.• Recognized as top-five sales producer in entire company for 21 years.• Six-time Graebel Company of the Year Award recipient.• Achieved branch business plan for 18 consecutive years. • Earned recognition as 2009 St. Louis Regional Commerce and Growth Association “Top 50” companies.• Maintained Better Business Bureau A+ rating for 21 consecutive years.• Sold, organized and executed 4,000,000-box relocation/restack for U.S. National Archives and Records Administration; recognized as largest and most efficient transfer in history.• Earned numerous yearly corporate awards for sales, safety, customer service, growth, and profitability.• Instrumental with Graebel Indianapolis, Oklahoma, Kansas City, Phoenix, and Albuquerque General Managers to achieve Company of the Year or runner-up status over ten-year period. Show less