Gary Lumsden

Gary Lumsden Email and Phone Number

Executive Director: Call Centers | Customer service | Tech Support | Inbound | Lead Generation @ ABC Marketing Services
United States
Gary Lumsden's Location
United States, United States
Gary Lumsden's Contact Details
About Gary Lumsden

ABC Marketing Services www.abcmarketingservices.com is a leading call center and technology company headquartered in Belize for almost 15 years. Agents have excellent English, and Spanish is also an option.We offer comprehensive packages to help businesses improve customer service, generate sales leads and sales, or handle tech support and help desk in a scalable and cost-effective fashion. Belize is close to the US and pricing is 40-50% off standard stateside rates. To be clear, you can have a qualified sales or customer service agent, or a tech person working 40 hours a week, for less than the minimum wage in your area. Programs start at 3-5 agents, contracts are month-to-month, and schedules are flexible, day or night, weekdays or weekends, even 24 x 7 if required.We service many verticals: Travel, Healthcare, Technology, Hospitality, Home Renovations, Energy conservation, Insurance, Financial, Lead gen, etc. We can also help if you need junior and senior software programmers - check www.NearshoreOutsourcing.io below. If you need a quality call center or technology partner to help you grow your business, please consider ABC Marketing Services. Our many client testimonials attest to the wonderful experience of working with ABC and how the partnership has contributed to their business growth. Please check our website or the YouTube video tour --- https://www.youtube.com/watch?v=g5f7efwVLWYIn terms of my background, I started as a professional economist teaching trade theory at a Canadian university. After a "fateful" cup of coffee with a business partner on a snowy winter night, we came up with the idea of starting an international Telco and a Managed Services Provider in Mexico City, riding the first big wave of Free Trade in the region. By 1995, we were using our new VoIP lines for cross-border customer service for Verizon, T mobile, and AT&T, and a bit later, tech support for Intel in English and Spanish. The idea of "nearshore call services and BPO" was born. Since then, I have started many tech companies, engaged many entrepreneurs, and employed thousands of talented individuals, learning from their dedication and enthusiasm. These companies have delivered more than $100M in services during the last decade alone. If you have a project to discuss, I invite you to schedule a quick call using this link: https://calendarhero.to/ABCconsultation15 I would be excited to hear about your requirements and vision and discuss how ABC Marketing Services can help you achieve your company's goals. Many thanksGary

Gary Lumsden's Current Company Details
ABC Marketing Services

Abc Marketing Services

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Executive Director: Call Centers | Customer service | Tech Support | Inbound | Lead Generation
United States
Website:
abcmarketingservices.com
Employees:
5
Gary Lumsden Work Experience Details
  • Abc Marketing Services
    Executive Director: Call Centers | Customer Service | Tech Support | Inbound | Lead Generation
    Abc Marketing Services
    United States
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  • Abc Marketing Services
    Executive Director: Call Centers | Customer Service | Tech Support | Inbound | Lead Generation
    Abc Marketing Services Dec 2013 - Present
    San Ignacio, Cayo District, Bz
    Smart businesses are searching for ways to lower costs by outsourcing to nearshore locations processes that are vital to their day-to-day operations. ABC Marketing Services provides innovative solutions to help businesses sell and service their English and Spanish customers in the US and abroad. Our pricing is half domestic US rates and we are close to the US in user-friendly places like Belize, Mexico, Brazil, Europe, and the Philippines. For 20 years, we are proud to have launched hundreds of successful campaigns for Customer Care, Technical Support, Help Desk, Surveys, Appointment-setting, Outbound Sales, and Lead Gen in many verticals. (Since 2022, we also outsource software engineers for IT development.)Many differentiators set us apart from other nearshore providers - • Native English agents with many fluent in Spanish, Portuguese, and other languages;• Strong sales and customer service experience via phone, text, email, and live chat;• Voice, email and text interactions with social across Twitter, Whatapp, Instagram, Facebook, etc.• Robust infrastructure US servers and redundant on-site Internet and electrical services; • Disaster recovery between centers created to your specific needs;• Secure data environment, PCI and HIPAA certifications;• Strong site team with real-time supervision and reporting;• Excellent team atmosphere with low staff and agent attrition;• Flexible scheduling adjusts quickly to peaks, seasonable changes, and program growth.At ABC Marketing Services our key motivator is YOUR SUCCESS. Tell us about your business goals and let us contribute to helping you achieve the very best results.If you have worked with other nearshore groups and have been disappointed, we are a quality-focused, experienced team that can help you grow and improve your business. Please visit our website www.abcmarketingservices.com or contact me directly at glumsden@gmail.com or US 206.452.3502 to learn more.Thanks for the visit! Gary
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  • Nearshoreoutsourcing.Io
    Director: Nearshore Outsourcing | Software Engineers | Tier 1, 2 3, Tech Support | Customer Service
    Nearshoreoutsourcing.Io Jan 2018 - Present
    Worried about the present Software engineering shortage in the US and Canada?NearshoreOutsourcing provides you with professional programming resources from Mexico and Latin America to help you strengthen your programming team and deliver your IT projects on time. Using NearshoreOutsourcing save you 40 to 50% on your project costs. NearshoreOutsourcing is set up so that you can manage the junior and senior engineers assigned to your project directly and integrate them directly into your team for the period of time that you require. You handle the project supervision, and we take care of the qualifications screening, the recruitment, the local labor contracts, the salary payments and all the federal and state tax obligations from project start to finish. You focus where it is most important - getting the project done.No project is too small or too large, NearshoreOutsourcing has the resources to help you succeed in the time frame you require.Let NearshoreOutsourcing help you assemble the qualified software engineers that you require in the same way we have also helped many other US, Canadian and Mexican companies.NearshoreOutsourcing was created by the well-known "Expert in Systems" Management team a boutique programming and development shop dedicated to helping companies succeed in their Digital Transformation.Experts in Systems has collaborated on important projects with companies including Pepsico, Santander Bank, JP Morgan, Deutsche Bank, HSBC, Grupo Bimbo, IBM, McDonalds, Gulf, SkiData, Alsea, PPG, the WHO, Coca-Cola, Danone, FedEx, and Merck.NearshoreOutsourcing is located in Queretaro Mexico – the best location for foreign business in the country.Once you complete your programming project we can assist in ongoing support functions including Tier 1, 2,3 support and customer service programs.Contact us immediately for a competitive bid on the IT programming resources you require at 1.206.452.3502 or glumsden@gmail.com.Many thanks,Gary
  • Hosanna - Live Your Faith ™
    Executive Director: Catholic Global Network | E Commerce Application
    Hosanna - Live Your Faith ™ Jul 2018 - Jul 2023
    HOSANNA - LIVE YOUR FAITH ™ is a global Catholic network and application that showcases sacred Catholic shrines around the world and a host of unique products and services specially designed to bring hope and joy to the life of the faithful. HOSANNA will also highlight news and current events at sites throughout the world with text, photos, and videos. HOSANNA begins as a collaboration with the principal shrines located in the Holy Land including the Church of the Holy Sepulcher in Jerusalem where our Lord Jesus Christ was crucified, buried and rose from the dead; and the Basilica of the Nativity in Bethlehem where our Lord Jesus Christ was born to the blessed virgin Mary. As time progresses, the application will expand to include new shrines in the Holy Land and throughout the world. HOSANNA provides Catholics everywhere the chance to interact with shrines that are the very foundation of Christianity. As a living community, the network motivates its users to “live their faith” in the form and manner that they desire by learning about the Holy sites, acquiring unique and exclusive products and services that will connect the faithful to the source of Christianity and allowing them to draw the spirituality and the solace which strengthens their daily life. HOSANNA is built for mobile-first and allows simple navigation. Content is currently available in English and Spanish and soon in Portuguese, French, Italian, and Tagalog. It is a secure way to send gifts, remembrance, and inspiration to friends, family members, and loved ones. Purchases support local development projects at the churches and provide much-needed employment to the families involved in the effort. HOSANNA available App Store and Google Play beginning February 2019. Paused for 2020.
  • Covid Health Solutions
    General Manager: Ppe | Hand Sanitzer & Wipes | Masks | Rapid Tests | Gloves | Syringes
    Covid Health Solutions Apr 2020 - Jan 2022
    At COVID Health Solutions you can find personal protection equipment and sanitizing products made in the US and Mexico. Mexican products are ready for export to the US and other countries. We are happy to offer the best quality masks, street masks, shields, gowns, sanitizing gel, and other protective items. We also feature specialized products like COVID-AI monitoring cameras, PCR Test kits, and Rapid test kits. Both kits are USA manufactured to the highest standards and the Rapid kits provide accurate results in 15 minutes. On testing kits and COVID-AI monitoring it is best to contact us for details.We also have services to help organize your “back to work” testing and sanitizing efforts, as well as advanced biotech solutions for disinfecting large office and apartment spaces. Each product has been selected and reviewed by our knowledgeable staff and our full-time medical advisor.Our COVID Health Solutions commerce site offers “bulk quantities” – pallets or truckloads. Bulk pricing is clearly noted, and we also provide packing notes about quantities in each box and boxes on each pallet. Pricing on items exported from Mexico is FOB Laredo Texas. We are happy to indicate the weekly production capacity of each product. In sanitizing gels, for example, we ship regularly from our existing weekly capacity of 3 million bottles and totes. Gels are sold exclusively by the truckload.COVID Health Solutions is a division of GBS NA, Inc. GBS NA has been involved in the production, import, export, and distribution of agricultural and industrial products for more than 15 years representing many important clients such as Ocean Spray US, Treetop, Mariana, Graceland Fruits, and Sunsweet. GBS has a large Heath care division working in Mexico and our sister company – ABC Marketing Services (www.abcmarketingservices.com) has a large staff of call agents supporting COVID related customer service projects.Please tell us about your COVID requirement.
  • Experts In Systems
    Authorized Representative
    Experts In Systems Jul 2018 - Apr 2020
    Experts in Systems is a boutique programming and development shop dedicated to helping companies succeed in their Digital Transformation.Now more than ever, Innovation is a critical resource for business success; however, Innovation is never the final objective. The decision to innovate is generally motivated by the expected benefits to the company’s production, to revenues and to the bottom line. When new technology projects fail to generate the promised benefits, it is frequently due to a lack of a path to real monetization.Experts in Systems provides the very best development know-how and helps you chart a clear pathway to guarantee Monetizing your Innovation. Experts in Systems has collaborated on important projects with companies including Pepsico, Santander Bank, JP Morgan, Deutsche Bank, HSBC, Grupo Bimbo, IBM, McDonalds, Gulf, SkiData, Alsea, PPG, the WHO, Coca-Cola, Danone, FedEx, and Merck in the following areas Data synchronization Augmented reality and Machine vision Intelligent Manufacturing Fintech solutions including Qpay certified credit card readers Business continuity solutions (disaster recovery etc.)
  • Hispanic Call Centers
    General Manager: Call Center | Direct Sales | Spanish | Customer Service | Tech Support
    Hispanic Call Centers Jun 2001 - Dec 2018
    Pioneered international cross-border Call Center marketing company with US Hispanic focus www.hispaniccallcenters.com, assembled supply chain of best-of-breed centers throughout 15 countries; negotiated and launched telemarketing and customer service campaigns for key US accounts.I am a marketer and facilitator; a GM and tactical planner. I design and deliver cross-border call center services from nearshore, US and Canadian call centers. I have serviced the US English and Hispanic Market since 1996. I work with a talented team of professionals on highly coordinated marketing efforts. We pay special attention to each facet of the inbound customer service or outbound sales acquisition campaign we deploy --- lead generation; collateral; requirements analysis; contracts; workflow; copy/scripting; database; training; quality and benchmarking; logistics and reporting.For newer centers, HCC works as an outsourced business development organization. Email me directly at glumsden@ gmail.com
  • Teltecnia, Inc.
    Executive Director: Tech Support | Customer Care Services | Technical Sales | Spanish Support
    Teltecnia, Inc. Jun 2013 - Jul 2015
    Co-founder and Executive Director of Teltecnia Inc. Teltecnia is a joint venture with Tech Live Connect, a premier global provider of Consumer Managed Technical Services. This seasoned technical crew has serviced 2,000,000+ customers over the last 9 years from diverse sites in the United States, Singapore, India, and now Mexico. Teltecnia’s main focus is the Latino market in the United States, Mexico and Latin America. Teltecnia offers consumers & business users an ‘on-demand’ single point-of-contact to resolve Tech Support issues for “any device, any brand, anywhere and anytime”. Today, the average user has 1.84 digital devices per person. That number that will quadruple by the end of the decade and create an average of FIVE data, connectivity, security or user-related issues per user each year. Teltecnia’s typical client-partners are: • Software vendors/publisher• Hardware OEM's• eCommerce Solution Providers• eRetailers• Affiliates• Service Providers (Cable MSO, Telco/CLEC, Utilities)Teltecnia’s client-partners are looking to offer top quality tech support “to their customers” and generate extra revenues at the same time. They receive an easy-to-deploy premium support service hosted on an advanced platform that maximizes ROI, increases “touch points” and enhances customer retention. Contact us today and find out how you can provide excellent technical support to your customers and extra revenues in the process!
  • Ekidsprotect.Com
    Consultant: Parental Control Software | Social Network Monitoring | Dynamic Web Filtering
    Ekidsprotect.Com Aug 2013 - Aug 2014
    eKidsProtect is a robust filtering and monitoring service that allows concerned parents to watch their child’s behavior on the Internet and in social networks. More than 90% of teens ages 12-17 go online, two thirds do it daily. Surfing the web and participating in social media is a great way for kids to learn, express themselves, develop social skills and keep in touch with friends. Unfortunately, social networks and thousands of other web sites can be a digital playground for sexual predators, cyberbullies, identity thieves and people who post adult-oriented content. eKidsProtect provides parents with a unique suite of child protection services. It starts with an extensive web filtering algorithm that blocks harmful web sites in 30 different languages with 24 hr updates. eKidsProtect also adds powerful social network filters that monitor child behavior in real time and provide simple reports that help parents quickly identify questionable behavior. However, eKidsProtect doesn’t stop there. Unlike any other software on the market today, eKidsProtect has a team of trained cyber and social network experts who work around the clock to review the stream of actual messages and when necessary, flag undesirable actions for parental review. With the advances in today’s social networks and teens, no software technology can offer 100% confidence in the review and analysis of feelings and potential dangers without the intervention of trained experts. It is the combination of sophisticated filtering techniques and a trained cyber staff that makes eKidsProtect uniquely different and totally confident in its mission "to protect your children as if they were our own".eKidsprotect was developed and tested over a three year period by Internet security and child psychology experts and offers parents a great way to protect kids online without interfering and earning more glares and eye-rolling.
  • Allscenes Media
    Executive Director: Mobile Marketing | Community Mobile | Mobile Social Media
    Allscenes Media Jan 2009 - Dec 2012
    Allscenes www.allscenes.com is a cloud based cooperative marketing platform where community organizations and local business work together to generate new awareness, new customers and new revenue. Allscenes focuses on local businesses, associations and community organizations and connects them with local audiences in a new and exciting way that generates more company awareness and revenues. A key element of the Allscenes technology platform is its ability to create Partnership programs where partners and businesses can participate directly in community campaigns, and the business member receives a valuable stand-alone listing that greatly elevates their online presence. Allscenes introduces the concept of UNIVERSAL CONTENT that is seen across multiple channels and platforms. Social media and mobile demands a shift in the way organizations publish and deliver CONTENT. Businesses that succeed in today’s complex environment need a multi-channel, multi-platform strategy with email, social media, mobile, and even traditional media, and content that works across a wide range of devices, both mobile and desktop. Allscenes is a collaborative publishing platform that combines the best features of content management, collaboration and hosting in a cloud-based service simplifies these issues and gets results quickly! Allscenes opens the door to the next-generation of community marketing with unprecedented cooperation, collaboration and communications reach. Working with Allscenes will enhance and invigorate your local image, and help you gain instant visibility to new customers.
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  • Prime Telesource
    General Manager: Spanish English Offshoring | Call Center | Telecom
    Prime Telesource Nov 1999 - Mar 2001
    Re-dimensioned, re-engineered and restored profitability to crossborder Mexican call center servicing US Hispanic customerbase. Supervised development of Spanish B2B e-commerce service portal for Latin American business clients.
  • Highpoint International Telecom
    Director: Offshoring Call Center | Customer Service | Tech Support | Telecom
    Highpoint International Telecom Oct 1998 - Oct 1999
    Part of Management Team that reorganized and restructured Highpoint’s Internet, Data, Satellite and Voice telecom units in Mexico and Latin America, and negotiated sale of entity to new investor group.
  • Datamax Telemangement, Inc.
    General Manager: Call Center | Customer Service | Tech Support | Telecom
    Datamax Telemangement, Inc. Jun 1994 - Sep 1998
    Part of the Management team that founded and directed all facets of the Canadian-Latin American telecom and technology start-up --- $0 to 15 Million in revenues in 4 years --- and assisted in sale to US public company.

Gary Lumsden Skills

Marketing Direct Marketing Lead Generation Social Media Marketing Mobile Marketing Business Development Strategy B2b Crm Management Call Centers Offshoring Outsourcing Call Center Customer Service Sales Telemarketing Outbound Marketing Inbound Marketing Social Media Start Ups Entrepreneurship Online Advertising Online Marketing Digital Media Email Marketing Product Development Multi Channel Marketing Strategic Partnerships Customer Acquisition Digital Marketing Databases Customer Retention

Gary Lumsden Education Details

  • Mcgill University
    Mcgill University
    Economics
  • University Of Manitoba
    University Of Manitoba
    Economics

Frequently Asked Questions about Gary Lumsden

What company does Gary Lumsden work for?

Gary Lumsden works for Abc Marketing Services

What is Gary Lumsden's role at the current company?

Gary Lumsden's current role is Executive Director: Call Centers | Customer service | Tech Support | Inbound | Lead Generation.

What is Gary Lumsden's email address?

Gary Lumsden's email address is gl****@****ers.com

What is Gary Lumsden's direct phone number?

Gary Lumsden's direct phone number is +120645*****

What schools did Gary Lumsden attend?

Gary Lumsden attended Mcgill University, University Of Manitoba.

What are some of Gary Lumsden's interests?

Gary Lumsden has interest in Management, Entrepreneurship, Business Development, Marketing, Director, Help Desk, Call Centers, Tactical, Sales And Sales Support, Call Center.

What skills is Gary Lumsden known for?

Gary Lumsden has skills like Marketing, Direct Marketing, Lead Generation, Social Media Marketing, Mobile Marketing, Business Development, Strategy, B2b, Crm, Management, Call Centers, Offshoring.

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